Hi Brian F.

No matter how many times I changed the POP3 and SMTP server names, I still can't send or receive emails. I checked the Event Viewer, Window Logs, but I couldn't find the Microsoft Windows TCP/IP folder. Anyway, since there are only five fields to fill by the user, it's not rocket science, and I don't think that the E-mail address, User ID, or Password are causing the connectivity problem. I think that the names I gave to the POP 3 and SMTP servers don't register with Pegasus server names, and I downloaded the email to my Windows 10 and Windows 11 laptops with the same result.
On the flip side, I downloaded G-mail, Frontier, Yahoo emails with no problems, worked on the first attempt, and I wasn't asked to name the incoming/outgoing e-mail servers, so probably that's why. So, sadly I'm giving up on Pegasus e-mail.

The TCPLogs folder isn't a system folder, it's a subdirectory in the Pegasus Mail mailbox directory of your current Pegasus Mail user: To figure out its path in Pegasus Mail goto its main menu`s Help menu and select About Pegasus Mail .... In the upcoming dialog click the Info button a its bottom which will display lots of Pegasus Mail's configration data including its New mailbox location and Home mailbox location which are identical in most cases unless you changed the latter via Pegasus Mail's configuration in the past. The TCPLogs directory should be a subdir of one of these. From thereon follow Brian's instructions about (re)viewing its contents.

The log file will not only show the above but also the exact negotiation details of Pegasus Mail with the respective remote server for sending (SMTP) or retrieving (POP3) or IMAP, but also any error messages and codes returned by these servers. That's why it will help in diagnosing Pegasus Mail's issues with your ISP.

They are doing this "automatically" only because of maintaining lists of all those ISP server names and ports most people are using, that's simply something Pegasus Mail cannot provide due to lack of staff and resources for providing such a service.

Aside from this: It would be easier to follow the thread if you could use the Reply button at the bottom of the rightmost column of these forum messages which displays Related Topics. Here's what it looks like for me after scrolling to the bottom just now before posting this reply here:

Thanks Michael for taking time to reply to my post - will make one more attempt to resolve the issue with Pegasus in/out server names ...

Andrew

Also, as I mentioned in my first post, details about what service you are trying to connect to along with the server name, port, and security tab setting(s) you are using could help us identify the problem.