Community Discussions and Support
Can't Move or Copy Emails From My Inbox- Pegasus Freezes Up

Using V4.81 on Windows 10


I have 3 mailboxes that I use routinely and 2 work perfectly! The third one (of course my main one) freezes up every time that I try to move or copy any email in my inbox or folders.


Once it freezes, I have to go into Task manager and close Pegasus with "End Task."


I can delete emails without a problem, send and receive emails, view, reply, etc., just not move or copy.


Any suggestions?


Thanks


PS: I'm in the process of switching to a new Windows 11 computer in a few days. Any chance that might fix it?


Using V4.81 on Windows 10 I have 3 mailboxes that I use routinely and 2 work perfectly! The third one (of course my main one) freezes up every time that I try to move or copy any email in my inbox or folders. Once it freezes, I have to go into Task manager and close Pegasus with "End Task." I can delete emails without a problem, send and receive emails, view, reply, etc., just not move or copy. Any suggestions? Thanks PS: I'm in the process of switching to a new Windows 11 computer in a few days. Any chance that might fix it?

PS: I'm in the process of switching to a new Windows 11 computer in a few days. Any chance that might fix it?


Easy answer first... No.


What I suspect is happening is that the "Select a mail folder" window is opening offscreen. Pegasus Mail is waiting for a response to it, but you can't provide a response so it sits there frozen. There are a couple of ways to fix it. The first one resets the position of all 'selector' windows. The second resets only the specific window causing the problem. You get to choose which one to use.


1) Reset the window positions for all 'selector' windows.


There is an undocumented commandline option that will start Pegasus Mail in Guided Startup mode. That commandline option is -GS. It must be the first commandline option in the commandline so I suggest a copy/paste of your existing commandline into a Run command and then adding the -GS option before executing.


Guided Startup mode presents an options window that contains two functions. The first provides the opportunity to make a one-time change to the command line options. The second is an option to reset window positions for 'selector' windows. Select this option to reset all 'selector' windows to their default position.


  1. Edit STATE.PMJ to reset the position of the "Select a mail folder" window.

The STATE.PMJ file which resides in your home mailbox directory. If you don't know where that is go to Pegasus Mail's main pull-down menu and select Help > About Pegasus Mail then press the Info button. You will find the path to the home mailbox location in the configuration information that is displayed.


With Pegasus Mail closed, open STATE.PMJ file in a text editor like Notepad and locate the [SELFOL] section. Delete any "Select a mail folder=" and "Select a mail folder RS=" entries that exist. Do not leave a blank line in place of the deleted lines. The default window position will be used the next time a "Select a mail folder" event is triggered.


[quote="pid:57656, uid:4544"]PS: I'm in the process of switching to a new Windows 11 computer in a few days. Any chance that might fix it?[/quote] Easy answer first... No. What I suspect is happening is that the "Select a mail folder" window is opening offscreen. Pegasus Mail is waiting for a response to it, but you can't provide a response so it sits there frozen. There are a couple of ways to fix it. The first one resets the position of all 'selector' windows. The second resets only the specific window causing the problem. You get to choose which one to use. 1) Reset the window positions for all 'selector' windows. There is an undocumented commandline option that will start Pegasus Mail in Guided Startup mode. That commandline option is -GS. It *must* be the first commandline option in the commandline so I suggest a copy/paste of your existing commandline into a Run command and then adding the -GS option before executing. Guided Startup mode presents an options window that contains two functions. The first provides the opportunity to make a one-time change to the command line options. The second is an option to reset window positions for 'selector' windows. Select this option to reset all 'selector' windows to their default position. 2. Edit STATE.PMJ to reset the position of the "Select a mail folder" window. The STATE.PMJ file which resides in your home mailbox directory. If you don't know where that is go to Pegasus Mail's main pull-down menu and select Help > About Pegasus Mail then press the Info button. You will find the path to the home mailbox location in the configuration information that is displayed. With Pegasus Mail closed, open STATE.PMJ file in a text editor like Notepad and locate the [SELFOL] section. Delete any "Select a mail folder=" and "Select a mail folder RS=" entries that exist. Do not leave a blank line in place of the deleted lines. The default window position will be used the next time a "Select a mail folder" event is triggered.

OK, I followed your suggestion "Edit STATE.PMJ to reset the position of the "Select a mail folder" window."


You're a genius.....it worked! You guys are so smart!!!!


I'm forever amazed and grateful!


Thanks


PS: I'm going to make my donation to Pegasus right now.


OK, I followed your suggestion "Edit STATE.PMJ to reset the position of the "Select a mail folder" window." You're a genius.....it worked! You guys are so smart!!!! I'm forever amazed and grateful! Thanks PS: I'm going to make my donation to Pegasus right now.
live preview
enter atleast 10 characters
WARNING: You mentioned %MENTIONS%, but they cannot see this message and will not be notified
Saving...
Saved
With selected deselect posts show selected posts
All posts under this topic will be deleted ?
Pending draft ... Click to resume editing
Discard draft