[quote user="jac"]
Hello all,
After years and years of complete satisfaction with PM (I even ordered the manual) I've now run into the strangest problem.
It seems to me that every message I send to some addresses (typically personal e-mail) vanishes without a trace. The message never reaches the recipient, but I don't get a delivery failure notification either. But this doesn't happen with all addresses, so it seems my connections are OK. For example, I can send mail to my Hotmail and Gmail accounts just fine, when I try it, as well as to people within the same university. But when I try to mail some of my friends, my mails just disappear, they never arrive.
To experiment I recently installed Thunderbird in my computer to see if I can get it to work, and it does work just fine. Both PMail and TB use the same smtp server with the university. While all my TB mails sent from the server get through, most of the PMail messages regularly just vanish -- depending on the address they've been sent to.
I've raked my brains to find the reason, but I really can't think of anything. The only factor I can think about is that I first noticed the problem a few weeks ago, just about the same time I started to tinker with the "Default reply-to address" and maybe some other settings in PMail -- I really can't remember. I was then considering I might migrate away from my current ISP with the university and I was experimenting with a mail forwarding service called iki.fi here in Finland. My idea was that I would insert the address that I have with the forwarding service as the default "reply-to" address in all my mails, to eventually direct all my correspondence there. I think this is a standard procedure and there should be nothing there to cause a major problem like this.
Anyway, I've now abandoned the idea and returned all the PMail settings to the original values as far as I can tell, but the problem still persists. Does anyone have any ideas if I might have caused this my self and what the reason might be? Is there some setting in PMail that I have overlooked that might create this strangely selective mail delivery problem?
[/quote]
Mail lost without any error at all generally indicates a spam trap of some sort. They are keying on something in the headers of your mail message and then delete it without error. The reason for no error message is simple, you never want to send an error back to a known spammer since this will either go to a forged address or bounce. Now you need to provide a lot more information if you want us to help. Go to File | Network configuration | General and turn on "Create Internet session logs (advanced diagnostic use only)"
Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat, and you should be aware that any username and password information exchanged between Pegasus Mail and the server will be shown in the log, *even* if you use SSL to secure the connection. Session logs are primarily useful if you need to debug a problem between Pegasus Mail and one of the servers it connects to - you should enable the option only on instructions from a system administrator or from Pegasus Mail technical support. [ Technical note: this control has the same effect as using a "-Z 32" commandline switch when you run Pegasus Mail ]
You can now try again to send the mail to one of the problem addresses and then look at the resulting TCP/IP debug file. Review of this file will tell you exactly what is going on between WinPMail and the server. You might post the session log in this forum so that we may be able to help you analyze the problem.
[quote user="jac"]<p>Hello all,</p><p>After years and years of complete satisfaction with PM (I even ordered the manual) I've now run into the strangest problem.</p><p>It seems to me that every message I send to some addresses (typically personal e-mail) vanishes without a trace. The message never reaches the recipient, but I don't get a delivery failure notification either. But this doesn't happen with all addresses, so it seems my connections are OK.&nbsp; For example, I can send mail to my Hotmail and Gmail accounts just fine, when I try it, as well as to people within the same university. But when I try to mail some of my friends, my mails just disappear, they never arrive.</p><p>To experiment I recently installed Thunderbird in my computer to see if I can get it to work, and it does work just fine. Both PMail and TB use the same smtp server with the university. While all my TB mails sent from the server get through, most of the PMail messages regularly just vanish -- depending on the address they've been sent to.
</p><p>I've raked my brains to find the reason, but I really can't think of anything. The only factor I can think about is that I first noticed the problem a few weeks ago, just about the same time I started to tinker with the "Default reply-to address" and maybe some other settings in PMail -- I really can't remember. I was then considering I might migrate away from my current ISP with the university and I was experimenting with a mail forwarding service called iki.fi here in Finland. My idea was that I would insert the address that I have with the forwarding service as the default "reply-to" address in all my mails, to eventually direct all my correspondence there. I think this is a standard procedure and there should be nothing there to cause a major problem like this.</p><p>Anyway, I've now abandoned the idea and returned all the PMail settings to the original values as far as I can tell, but the problem still persists. Does anyone have any ideas if I might have caused this my self and what the reason might be? Is there some setting in PMail that I have overlooked that might create this strangely selective mail delivery problem?
&nbsp;</p><p>[/quote]</p><p>&nbsp;</p><p>Mail lost without any error at all generally indicates a spam trap of some sort.&nbsp; They are keying on something in the headers of your mail message&nbsp; and then delete it without error.&nbsp; The reason for no error message is simple, you never want to send an error back to a known spammer since this will either go to a forged address or bounce.&nbsp; Now you need to provide a lot more information if you want us to help.&nbsp; Go to File | Network configuration | General and turn on "Create Internet session logs (advanced diagnostic use only)"&nbsp;
Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat, and you should be aware that any username and password information exchanged between Pegasus Mail and the server will be shown in the log, *even* if you use SSL to secure the connection. Session logs are primarily useful if you need to debug a problem between Pegasus Mail and one of the servers it connects to - you should enable the option only on instructions from a system administrator or from Pegasus Mail technical support. [ Technical note: this control has the same effect as using a "-Z 32" commandline switch when you run Pegasus Mail ]
You can now try again to send the mail to one of the problem addresses and then look at the resulting TCP/IP debug file.&nbsp; Review of this file will tell you exactly what is going on between WinPMail and the server.&nbsp; You might post the session log in this forum so that we may be able to help you analyze the problem.
</p><p>&nbsp;</p>
