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Unpredictable crashes Pegasus Mail under Vista - access violation

Of course it is not that easy. I don't find it on my machine, did a thorough search. Not there, not anywhere. I guess I will have to contact support and see what comes up.

Ellie

<p>Of course it is not that easy. I don't find it on my machine, did a thorough search. Not there, not anywhere. I guess I will have to contact support and see what comes up.</p><p>Ellie </p>

Hi,
Since several months I Pmail has unpredictable crashes in windows Vista when opening or previewing messages. Sometimes this does't happen for days; on other times it happens several times per hour.

I have monitored disk access by PMail with the help of Sysinternals' Proces Monitor and saw that on the last occasion there was an access violation shortly before PMail crashed ('stopped working' in Vista terms). The file in question is G:\Users\Hans\AppData\Local\Temp\utf8.tmp. It is the only access violation in thousands of disk accesses. This file has a creation date of about the same time PMail crashed.

Details:

375912    11:31:05,0617550    winpm-32.exe    7336    CreateFile    G:\Users\Hans\AppData\Local\Temp\utf8.tmp    SHARING VIOLATION    Desired Access: Read Attributes, Delete, Synchronize, Disposition: Open, Options: Synchronous IO Non-Alert, Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

Could this be connected to the crashes? How to resolve them? I have been a long time user of PMail, but if this continues I will have to give up on it. (I would hate that). I would appreciate it very much if anyone could bring some light in this situation.

<p>Hi, Since several months I Pmail has unpredictable crashes in windows Vista when opening or previewing messages. Sometimes this does't happen for days; on other times it happens several times per hour. </p><p>I have monitored disk access by PMail with the help of Sysinternals' Proces Monitor and saw that on the last occasion there was an access violation shortly before PMail crashed ('stopped working' in Vista terms). The file in question is G:\Users\Hans\AppData\Local\Temp\utf8.tmp. It is the only access violation in thousands of disk accesses. This file has a creation date of about the same time PMail crashed. </p><p>Details:</p><p>375912    11:31:05,0617550    winpm-32.exe    7336    CreateFile    G:\Users\Hans\AppData\Local\Temp\utf8.tmp    SHARING VIOLATION    Desired Access: Read Attributes, Delete, Synchronize, Disposition: Open, Options: Synchronous IO Non-Alert, Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a</p><p>Could this be connected to the crashes? How to resolve them? I have been a long time user of PMail, but if this continues I will have to give up on it. (I would hate that). I would appreciate it very much if anyone could bring some light in this situation. </p>

My only guess (I do not use Vista and probably won't for a few more years) is that some other program is accessing WinPMail's files so it can't open them with exclusive access.  The first suspect, as always, is yuor anti-virus software.

 

<p>My only guess (I do not use Vista and probably won't for a few more years) is that some other program is accessing WinPMail's files so it can't open them with exclusive access.  The first suspect, as always, is yuor anti-virus software.</p><p> </p>

That sounds very strange, do you run Pegasus as admin when the error occurs ?

You can also try this tool,

 http://www.nirsoft.net/utils/opened_files_view.html

maybe it tells you what other program locks this file.

<P>That sounds very strange, do you run Pegasus as admin when the error occurs ?</P> <P>You can also try this tool,</P> <P> <A href="http://www.nirsoft.net/utils/opened_files_view.html">http://www.nirsoft.net/utils/opened_files_view.html</A></P> <P>maybe it tells you what other program locks this file.</P>

Thomas, Tigershark,

 Thanks for the suggestions. I'll check them out both and let you know the results. I do not run Pegasus in Admin mode normally. I tried that but it makes no difference.

Hans 

<p>Thomas, Tigershark,</p><p> Thanks for the suggestions. I'll check them out both and let you know the results. I do not run Pegasus in Admin mode normally. I tried that but it makes no difference. </p><p>Hans </p>

Thank you for your comments on the problem reported above. I also relative frequently experience Pegasus Mail  crashes when opening the new mail folder. I use Windows XP.

Here the most recent Dr. Watson report:

Application exception occurred:
        App: E:\DFUE\PMAIL\winpm-32.exe (pid=2804)
        When: 2/21/2008 @ 16:39:53.578
        Exception number: c0000005 (access violation)

I often observe that Pegasus Mail is in the process of filtering the mails (spamfilter) when these crashes occur.

 My question: is there a way to solve this problem if this is caused by antivirus software accessing WinPMail's files? Is Pegasus mail not compatible with antivirus software checking incoming mail?

Thanks in advance for your comments

 

<P>Thank you for your comments on the problem reported above. I also relative frequently experience Pegasus Mail  crashes when opening the new mail folder. I use Windows XP.</P> <P>Here the most recent Dr. Watson report:</P> <P>Application exception occurred:         App: E:\DFUE\PMAIL\winpm-32.exe (pid=2804)         When: 2/21/2008 @ 16:39:53.578         Exception number: c0000005 (access violation)</P> <P>I often observe that Pegasus Mail is in the process of filtering the mails (spamfilter) when these crashes occur.</P> <P> My question: is there a way to solve this problem if this is caused by antivirus software accessing WinPMail's files? Is Pegasus mail not compatible with antivirus software checking incoming mail?</P> <P>Thanks in advance for your comments</P> <P mce_keep="true"> </P>

> Thank you for your comments on the problem reported above. I also
> relative frequently experience Pegasus Mail  crashes when opening
> the new mail folder. I use Windows XP.
>
> Here the most recent Dr. Watson report:
>
> Application exception occurred:
>         App: E:\DFUE\PMAIL\winpm-32.exe (pid=2804)
>         When: 2/21/2008 @ 16:39:53.578
>         Exception number: c0000005 (access violation)
>
> I often observe that Pegasus Mail is in the process of filtering the
> mails (spamfilter) when these crashes occur.
>
>  My question: is there a way to solve this problem if this is caused
> by antivirus software accessing WinPMail's files? Is Pegasus mail
> not compatible with antivirus software checking incoming mail?

WinPMail must have exclusive access to it's files.  Anything trying to grab the files when they are being processed may cause a crash.  Some anti-virus software is better than other but in most cases the only solution is to exclude the mailboxes from auto-protect.  If you want to scan the e-mail then use VirScan.

Name of Program: VIRSCAN: Virus Scanning Extension for Pegasus Mail

Location/Filename <URL:mailto:irelam@telus.net?Subject=send_virscan>
<URL:http://www3.telus.net/public/irelam/>

Author/email contact: Martin Ireland <irelam@telus.net>

Status: Freeware

Documentation: Included in zip file.

Features: Extension to invoke virus scanning program of user choice when Pegasus Mail saves or views mail message attachments.

Defaults to NAI's VirusScan engine. Multi-language support included.  

>
> Thanks in advance for your comments

&amp;gt; Thank you for your comments on the problem reported above. I also &amp;gt; relative frequently experience Pegasus Mail&amp;nbsp; crashes when opening &amp;gt; the new mail folder. I use Windows XP. &amp;gt; &amp;gt; Here the most recent Dr. Watson report: &amp;gt; &amp;gt; Application exception occurred: &amp;gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; App: E:\DFUE\PMAIL\winpm-32.exe (pid=2804) &amp;gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; When: 2/21/2008 @ 16:39:53.578 &amp;gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Exception number: c0000005 (access violation) &amp;gt; &amp;gt; I often observe that Pegasus Mail is in the process of filtering the &amp;gt; mails (spamfilter) when these crashes occur. &amp;gt; &amp;gt; &amp;nbsp;My question: is there a way to solve this problem if this is caused &amp;gt; by antivirus software accessing WinPMail&#039;s files? Is Pegasus mail &amp;gt; not compatible with antivirus software checking incoming mail? WinPMail must have exclusive access to it&#039;s files.&amp;nbsp; Anything trying to grab the files when they are being processed may cause a crash.&amp;nbsp; Some anti-virus software is better than other but in most cases the only solution is to exclude the mailboxes from auto-protect.&amp;nbsp; If you want to scan the e-mail then use VirScan. Name of Program: VIRSCAN: Virus Scanning Extension for Pegasus Mail Location/Filename &amp;lt;URL:mailto:irelam@telus.net?Subject=send_virscan&amp;gt; &amp;lt;URL:http://www3.telus.net/public/irelam/&amp;gt; Author/email contact: Martin Ireland &amp;lt;irelam@telus.net&amp;gt; Status: Freeware Documentation: Included in zip file. Features: Extension to invoke virus scanning program of user choice when Pegasus Mail saves or views mail message attachments. Defaults to NAI&#039;s VirusScan engine. Multi-language support included. &amp;nbsp; &amp;gt; &amp;gt; Thanks in advance for your comments

I have some further experience with the crashes on my (Vista) system. They are reproducable and occur after 1-20 views of different mails. Viewing or previewing gives the same result. After the crash there is a file as mentioned in my first mail about this phenomenon: G:\users\hans\AppData\Local\Temp\utf8.tmp. This file contains the message last viewed. In Sysinternal's Process Monitor this file has a Sharing Violation.

It makes no difference whether virus protection (Bitdefender) or spamfilters or spamhalter are switched on or not: always the same result. After restarting Pegasus this file is gone and another file g:\Users\Hans\AppData\Local\Temp\WPM$1185.PM$, also with the message viewed as content appears in this directory.

This behavior has never occurred under windows 2000 which I used before Vista. 

Thanks for any comments, Hans 

&lt;p&gt;I have some further experience with the crashes on my (Vista) system. They are reproducable and occur after 1-20 views of different mails. Viewing or previewing gives the same result. After the crash there is a file as mentioned in my first mail about this phenomenon: G:\users\hans\AppData\Local\Temp\utf8.tmp. This file contains the message last viewed. In Sysinternal&#039;s Process Monitor this file has a Sharing Violation. &lt;/p&gt;&lt;p&gt;It makes no difference whether virus protection (Bitdefender) or spamfilters or spamhalter are switched on or not: always the same result. After restarting Pegasus this file is gone and another file g:\Users\Hans\AppData\Local\Temp\WPM$1185.PM$, also with the message viewed as content appears in this directory.&lt;/p&gt;&lt;p&gt;This behavior has never occurred under windows 2000 which I used before Vista.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Thanks for any comments, Hans&amp;nbsp;&lt;/p&gt;

Hi Thomas,

 I am quite certain now that your guess that my antivirus program is causing the crashes, is correct. I was able to trace (in the Windows Event Manager) the first crashes to december 14th. That happened to be the same day I installed Bitdefender 2008 on my computer. Moreover, when I disable the realtime protection, I can access the (pre-)view of mails hundreds of times without any crashes. Would it be possible to exclude the (system-)directory where the access violations occur from the autoprotection? How can this be accomplished?

In any case I'll report this problem to the vendor of Bitdefender. I would characterize this to be a faulty mechanism in THEIR software.

Thanks for any comments. 

&lt;p&gt;Hi Thomas,&lt;/p&gt;&lt;p&gt;&amp;nbsp;I am quite certain now that your guess that my antivirus program is causing the crashes, is correct. I was able to trace (in the Windows Event Manager) the first crashes to december 14th. That happened to be the same day I installed Bitdefender 2008 on my computer. Moreover, when I disable the realtime protection, I can access the (pre-)view of mails hundreds of times without any crashes. Would it be possible to exclude the (system-)directory where the access violations occur from the autoprotection? How can this be accomplished?&lt;/p&gt;&lt;p&gt;In any case I&#039;ll report this problem to the vendor of Bitdefender. I would characterize this to be a faulty mechanism in THEIR software.&lt;/p&gt;&lt;p&gt;Thanks for any comments.&amp;nbsp;&lt;/p&gt;

Almost all anti-virus software can be set to exclude files and folders, I do not know how this is done in BitDefender but I suspect it's possible.  FWIW, all anti-virus software has the same flaw, it does not allow the calling program to access it's files and this can cause way more problems than it solved.  I've pointed out VirScan that allows you to do this under the control of WinPMail, you might check that extension out after you have removed the mail directories from the realtime protection..

 

&lt;p&gt;Almost all anti-virus software can be set to exclude files and folders, I do not know how this is done in BitDefender but I suspect it&#039;s possible.&amp;nbsp; FWIW, all anti-virus software has the same flaw, it does not allow the calling program to access it&#039;s files and this can cause way more problems than it solved.&amp;nbsp; I&#039;ve pointed out VirScan that allows you to do this under the control of WinPMail, you might check that extension out after you have removed the mail directories from the realtime protection..&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;

In the meantime I have found out how this folder can be excluded. I'll see how it goes for a few days and report the results. Thanks.

In the meantime I have found out how this folder can be excluded. I&#039;ll see how it goes for a few days and report the results. Thanks.

Problem solved! Since my last posting I have had no further crashes for several weeks, so it seems that excluding above mentioned directory from access by the anti-virus program solved the problem.

Thanks for everybodies comments,

Hans 

&lt;p&gt;Problem solved! Since my last posting I have had no further crashes for several weeks, so it seems that excluding above mentioned directory from access by the anti-virus program solved the problem.&lt;/p&gt;&lt;p&gt;Thanks for everybodies comments,&lt;/p&gt;&lt;p&gt;Hans&amp;nbsp;&lt;/p&gt;

Hi Thomas,

I am about to exclude the mail directories from Bit Defender, but wonder what happens when a virus is in an incoming mail?

All the best to you,

Ellie

&lt;p&gt;Hi Thomas,&lt;/p&gt;&lt;p&gt;I am about to exclude the mail directories from Bit Defender, but wonder what happens when a virus is in an incoming mail?&lt;/p&gt;&lt;p&gt;All the best to you, &lt;/p&gt;&lt;p&gt;Ellie &lt;/p&gt;

> Hi Thomas,
>
> I am about to exclude the mail directories from Bit Defender, but
> wonder what happens when a virus is in an incoming mail?

You get a virus message in your inbox.  No big deal unless you actually open the message and then open the virus laden attachment.  I would recommend you use VirScan if you are worried about this.  

Name of Program: VIRSCAN: Virus Scanning Extension for Pegasus Mail

Location/Filename <URL:mailto:irelam@telus.net?Subject=send_virscan>
<URL:http://www3.telus.net/public/irelam/>

Author/email contact: Martin Ireland <irelam@telus.net>

Status: Freeware

Documentation: Included in zip file.

Features: Extension to invoke virus scanning program of user choice when Pegasus Mail saves or views mail message attachments.

Defaults to NAI's VirusScan engine. Multi-language support included.  

&amp;gt; Hi Thomas, &amp;gt; &amp;gt; I am about to exclude the mail directories from Bit Defender, but &amp;gt; wonder what happens when a virus is in an incoming mail? You get a virus message in your inbox.&amp;nbsp; No big deal unless you actually open the message and then open the virus laden attachment.&amp;nbsp; I would recommend you use VirScan if you are worried about this. &amp;nbsp; Name of Program: VIRSCAN: Virus Scanning Extension for Pegasus Mail Location/Filename &amp;lt;URL:mailto:irelam@telus.net?Subject=send_virscan&amp;gt; &amp;lt;URL:http://www3.telus.net/public/irelam/&amp;gt; Author/email contact: Martin Ireland &amp;lt;irelam@telus.net&amp;gt; Status: Freeware Documentation: Included in zip file. Features: Extension to invoke virus scanning program of user choice when Pegasus Mail saves or views mail message attachments. Defaults to NAI&#039;s VirusScan engine. Multi-language support included. &amp;nbsp;

Hi

Ellie,

I am responding to your mail. It is also an update on my solution reported above. You wrote:

"I am in

the process of excluding the mail directory in BitDefender

and

have

currently 'both' for on access and on demand. Is that what

you

set?"

 

The solution I found did not concern the Pmail mail directory. As said above, I used Mark Russinovich and Bryce Cogswell's Procmon to see what was going

on. (See

It turned

out that the file G:\users\hans\AppData\Local\Temp\utf8.tmp had

access violations many times when I tried to open mails. I excluded

this file in Bitdefender from online scanning. The crashes then

stopped.

For the

record, this all applied to Windows Vista Ultimate before Service

Pack 1.

Sice I

switched to Bitdefender 2009 however (and SP1), this file is no longer in the

direction I mentioned. I have currently no exclusions defined in

Bitdefender and no crashes in Pmail either. You tell me what is

going on!

Regards

and a Happy New Year,

Hans de

Ru

 

&lt;p&gt;Hi Ellie, &lt;/p&gt;&lt;p&gt;I am responding to your mail. It is also an update on my solution reported above. You wrote: &lt;/p&gt;&lt;div align=&quot;left&quot;&gt; &lt;font size=&quot;2&quot; face=&quot;Arial&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&quot;I am in the process of excluding the mail directory in BitDefender and&lt;/span&gt;&lt;/font&gt; &lt;/div&gt; &lt;div align=&quot;left&quot;&gt; &lt;font size=&quot;2&quot; face=&quot;Arial&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;have currently &#039;both&#039; for on access and on demand. Is that what you&lt;/span&gt;&lt;/font&gt; &lt;/div&gt; &lt;div align=&quot;left&quot;&gt; &lt;font size=&quot;2&quot; face=&quot;Arial&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;set?&quot;&lt;/span&gt;&lt;/font&gt;&lt;font size=&quot;2&quot;&gt;&lt;font face=&quot;Arial&quot;&gt;&lt;/font&gt;&lt;/font&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div align=&quot;left&quot;&gt; &lt;/div&gt; &lt;div align=&quot;left&quot;&gt;&lt;font size=&quot;2&quot;&gt;&lt;font face=&quot;Arial&quot;&gt;The solution I found did not concern the Pmail mail directory. As said above, I used &lt;/font&gt;&lt;/font&gt;&lt;font size=&quot;2&quot; face=&quot;Arial&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Mark Russinovich and Bryce Cogswell&#039;s Procmon to see what was going on. (See&lt;/span&gt;&lt;/font&gt; &lt;/div&gt; &lt;div align=&quot;left&quot;&gt; &lt;a href=&quot;http:///&quot;&gt;&lt;font size=&quot;2&quot; color=&quot;blue&quot; face=&quot;Arial&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&lt;u&gt;http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx&lt;/u&gt;&lt;/span&gt;&lt;/font&gt;&lt;/a&gt;) &lt;/div&gt;&lt;div align=&quot;left&quot;&gt;&lt;font size=&quot;2&quot; face=&quot;Arial&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;It turned out that the file G:\users\hans\AppData\Local\Temp\utf8.tmp had access violations many times when I tried to open mails. I excluded this file in Bitdefender from online scanning. The crashes then stopped.&lt;/span&gt;&lt;/font&gt; &lt;/div&gt; &lt;div align=&quot;left&quot;&gt; &lt;font size=&quot;2&quot; face=&quot;Arial&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;For the record, this all applied to Windows Vista Ultimate before Service Pack 1.&lt;/span&gt;&lt;/font&gt; &lt;/div&gt; &lt;div align=&quot;left&quot;&gt; &lt;font size=&quot;2&quot; face=&quot;Arial&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Sice I switched to Bitdefender 2009 however (and SP1), this file is no longer in the direction I mentioned. I have currently no exclusions defined in Bitdefender and no crashes in Pmail either. You tell me what is going on!&lt;/span&gt;&lt;/font&gt; &lt;/div&gt; &lt;div align=&quot;left&quot;&gt; &lt;font size=&quot;2&quot; face=&quot;Arial&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Regards and a Happy New Year,&lt;/span&gt;&lt;/font&gt; &lt;/div&gt; &lt;div align=&quot;left&quot;&gt; &lt;font size=&quot;2&quot; face=&quot;Arial&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Hans de Ru&lt;/span&gt;&lt;/font&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Of course the common point for me in Bit Defender. My mail is stored in mailboxes on an XP server, running SP2.

I seem to be unable to stop it scanning the mail, whatever I do. I have the option unchecked in both the reading computer (which is Vista) and on the incoming mail server (which is XP) and so it should not be happening. But it does. Is this perhaps related to Mercury that is processing my incoming mail? I wouldn't know what to do there and this is not the forum to ask, I know.

Cheers!

Ellie

&lt;p&gt;Of course the common point for me in Bit Defender. My mail is stored in mailboxes on an XP server, running SP2.&lt;/p&gt;&lt;p&gt;I seem to be unable to stop it scanning the mail, whatever I do. I have the option unchecked in both the reading computer (which is Vista) and on the incoming mail server (which is XP) and so it should not be happening. But it does. Is this perhaps related to Mercury that is processing my incoming mail? I wouldn&#039;t know what to do there and this is not the forum to ask, I know.&lt;/p&gt;&lt;p&gt;Cheers!&lt;/p&gt;&lt;p&gt;Ellie &lt;/p&gt;

It is not entirely clear to me which boxes you refer to. When excluding files or directories in Bitdefender 2009 from scanning you have to do so explicitly: open Bitdefender (advanced panel) > antivirus > exceptions. There you get a panel in wihich you can make specific entries for files and/or directories to be excluded. You can indicate if they must be excluded from online scanning, from scanning on demand, or from both.

Hans

&lt;p&gt;It is not entirely clear to me which boxes you refer to. When excluding files or directories in Bitdefender 2009 from scanning you have to do so explicitly: open Bitdefender (advanced panel) &amp;gt; antivirus &amp;gt; exceptions. There you get a panel in wihich you can make specific entries for files and/or directories to be excluded. You can indicate if they must be excluded from online scanning, from scanning on demand, or from both.&lt;/p&gt;&lt;p&gt;Hans &lt;/p&gt;

[quote user="Ellie Kennard"]

Of course the common point for me in Bit Defender. My mail is stored in mailboxes on an XP server, running SP2.

I seem to be unable to stop it scanning the mail, whatever I do. I have the option unchecked in both the reading computer (which is Vista) and on the incoming mail server (which is XP) and so it should not be happening. But it does. Is this perhaps related to Mercury that is processing my incoming mail? I wouldn't know what to do there and this is not the forum to ask, I know.

It's not Mercury/32, all it is doing is delivering the mail and WinPMail and Mercury/32 have no conflicts since they are designed to work this way.  WinPMail though does do an open exclusive and if the anti-virus software grabs the file at this time then quite possibly WinPMail will crash when it cannot perform it's task.  Tell BitDefender to not auto-protect the temp, home and new mail directories and it should solve your problem.  FWIW, this sounds like there is much more of a problem with BitDefender than most other a-v software.

Cheers!

Ellie

[/quote]
[quote user=&quot;Ellie Kennard&quot;]&lt;blockquote&gt;&lt;p&gt;Of course the common point for me in Bit Defender. My mail is stored in mailboxes on an XP server, running SP2.&lt;/p&gt;&lt;p&gt;I seem to be unable to stop it scanning the mail, whatever I do. I have the option unchecked in both the reading computer (which is Vista) and on the incoming mail server (which is XP) and so it should not be happening. But it does. Is this perhaps related to Mercury that is processing my incoming mail? I wouldn&#039;t know what to do there and this is not the forum to ask, I know.&lt;/p&gt;&lt;/blockquote&gt;&lt;p&gt;It&#039;s not Mercury/32, all it is doing is delivering the mail and WinPMail and Mercury/32 have no conflicts since they are designed to work this way.&amp;nbsp; WinPMail though does do an open exclusive and if the anti-virus software grabs the file at this time then quite possibly WinPMail will crash when it cannot perform it&#039;s task.&amp;nbsp; Tell BitDefender to not auto-protect the temp, home and new mail directories and it should solve your problem.&amp;nbsp; FWIW, this sounds like there is much more of a problem with BitDefender than most other a-v software. &lt;/p&gt;&lt;blockquote&gt;&lt;p&gt;Cheers!&lt;/p&gt;&lt;p&gt;Ellie &lt;/p&gt;&lt;/blockquote&gt;[/quote]

[quote user="HansdR"]

It is not entirely clear to me which boxes you refer to. When excluding files or directories in Bitdefender 2009 from scanning you have to do so explicitly: open Bitdefender (advanced panel) > antivirus > exceptions. There you get a panel in wihich you can make specific entries for files and/or directories to be excluded. You can indicate if they must be excluded from online scanning, from scanning on demand, or from both.[/quote]

I am excluding the directories using the term "both".

There is an advanced section for telling it to scan incoming and outgoing mail. I have UNchecked that box which is on by default. But the mails still come in with a bitdefender message in the raw view, so are clearly still being scanned.

I get no crashes, though.

Ellie

[quote user=&quot;HansdR&quot;]&lt;p&gt;It is not entirely clear to me which boxes you refer to. When excluding files or directories in Bitdefender 2009 from scanning you have to do so explicitly: open Bitdefender (advanced panel) &amp;gt; antivirus &amp;gt; exceptions. There you get a panel in wihich you can make specific entries for files and/or directories to be excluded. You can indicate if they must be excluded from online scanning, from scanning on demand, or from both.[/quote]&lt;/p&gt;&lt;p&gt;I am excluding the directories using the term &quot;both&quot;.&lt;/p&gt;&lt;p&gt;There is an advanced section for telling it to scan incoming and outgoing mail. I have UNchecked that box which is on by default. But the mails still come in with a bitdefender message in the raw view, so are clearly still being scanned.&lt;/p&gt;&lt;p&gt;I get no crashes, though.&lt;/p&gt;&lt;p&gt;Ellie &lt;/p&gt;

Do you have documentation for BitDefender. Particularly how to set up a command line.  We can then consider using Virscan to scan attachments.  That is if you can stop BD from scanning/monitoring the newmail folder

Martin

&lt;p&gt;Do you have documentation for BitDefender. Particularly how to set up a command line.&amp;nbsp; We can then consider using Virscan to scan attachments.&amp;nbsp; That is if you can stop BD from scanning/monitoring the newmail folder&lt;/p&gt;&lt;p&gt;Martin &lt;/p&gt;
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