Can't use Pegasus with Time Warner/Roadrunner.com

talkietoaster

posted Jan 14 '16 at 6:38 am

Thanks- this was exactly the information I needed to get it working!

The instructions from Time Warner were incorrect.

Thanks- this was exactly the information I needed to get it working!The instructions from Time Warner were incorrect.

Deena

posted May 28 '08 at 3:12 am

Time Warner took over as my ISP. I cannot get Pegasus to work with them. They claim they know nothing about Pegasus and say it's all my fault. I am at wits end with this problem. Has anyone had a similar problem with them and is there a resolution?

Thanks for your help.

Time Warner took over as my ISP.&nbsp; I cannot get Pegasus to work with them.&nbsp; They claim they know nothing about Pegasus and say it's all my fault.&nbsp; I am at wits end with this problem.&nbsp; Has anyone had a similar problem with them and is there a resolution? &nbsp; Thanks for your help.

Thomas R. Stephenson

posted May 28 '08 at 5:34 am

[quote user="Deena"]

Thanks for your help.

[/quote]

Go to File | Network configuration | General and turn on "Create Internet session logs (advanced diagnostic use only)"

Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat, and you should be aware that any username and password information exchanged between Pegasus Mail and the server will be shown in the log, *even* if you use SSL to secure the connection. Session logs are primarily useful if you need to debug a problem between Pegasus Mail and one of the servers it connects to - you should enable the option only on instructions from a system administrator or from Pegasus Mail technical support. [ Technical note: this control has the same effect as using a "-Z 32" commandline switch when you run Pegasus Mail ]

You can now try again to send/receive the mail and then look at the resulting TCP/IP debug file. Review of this file will tell you exactly what is going on between WinPMail and the server. You can post the results here if you need help. Make sure you munge the password.

[quote user="Deena"]Time Warner took over as my ISP.&nbsp; I cannot get Pegasus to work with them.&nbsp; They claim they know nothing about Pegasus and say it's all my fault.&nbsp; I am at wits end with this problem.&nbsp; Has anyone had a similar problem with them and is there a resolution? &nbsp; Thanks for your help.[/quote]&nbsp;Go to File | Network configuration | General and turn on "Create Internet session logs (advanced diagnostic use only)"&nbsp; Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat, and you should be aware that any username and password information exchanged between Pegasus Mail and the server will be shown in the log, *even* if you use SSL to secure the connection. Session logs are primarily useful if you need to debug a problem between Pegasus Mail and one of the servers it connects to - you should enable the option only on instructions from a system administrator or from Pegasus Mail technical support. [ Technical note: this control has the same effect as using a "-Z 32" commandline switch when you run Pegasus Mail ] You can now try again to send/receive the mail and then look at the resulting TCP/IP debug file.&nbsp; Review of this file will tell you exactly what is going on between WinPMail and the server.&nbsp; You can post the results here if you need help.&nbsp; Make sure you munge the password.&nbsp;

Glen Jackson

posted May 28 '08 at 2:00 pm

For what it's worth, our ISP was changed from Adelphia to Time Warner/Roadrunner, and Pegasus Mail still works fine. Our settings are:

POP: pop-server.roadrunner.com

SMTP: smtp-server.roadrunner.com

Hope this helps!

For what it's worth, our ISP was changed from Adelphia to Time Warner/Roadrunner, and Pegasus Mail still works fine.&nbsp; Our settings are:&nbsp;&nbsp;&nbsp; POP:&nbsp; pop-server.roadrunner.com&nbsp;&nbsp;&nbsp; SMTP: smtp-server.roadrunner.com&nbsp;Hope this helps!&nbsp;

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