However, you may be going in the right direction as when I look at

the hierarch.pm contents [Notepad] most of the folders are of the form :

0,0,"6B8761B2:50FC:FOL037C8","31692465:My mailbox","Temp"

 but the problem folder [and one other which may also be a problem, haven't yet checked] are like this :

0,0,"","31692465:My mailbox","Private"

 Does that shed any light and is there a solution?

The second one is not a typical folder spec since it is not reporting the actual folder name within the PMM file headers.  That said, have you been manually moving folders around outside of WinPMail?  If so I suspect you have got two (or more) folders with the same name in the mailbox and the hierarch.pm can only show one.  You might want to try using this utility on your mailbox.  You can point at a separate directory and then use add mailbox to list and see all the folders.  Since these all have different internal folder names you should be able to see all of the folders that were in your mailbox.

One of my mail folders is playing up ...

I manually file by drag and drop which normally works fine but since mid May one folder doesn't adjust its content count when I drop and when I open the folder the mails don't appear in the index.  They do exist though because if I use the 'Find' function they do appear as part of the folder contents.  I have tried checking for consistency and I have tried re-indexing but neither changes things.

Does anybody have a solution please, there is nothing obvious in the message archive. 

Many thanks

Mike

This looks like the hierarch.pm is messed up and you have two folders with the same name, one of which is not visible. If yuo are not using a bunch of trays then the easiest way to fix this is to exit WinPMail and rename the hierarch.pm.  It will be rebuilt without the trays on startup.

Thank you Thomas but that didn't work ...  As it happens I do have a lot of trays but I tried it anyway and when I found the particular folder again it still wasn't showing the missing mails even though 'Find' still searched them out and did show them.

However, you may be going in the right direction as when I look at the hierarch.pm contents [Notepad] most of the folders are of the form :

 but the problem folder [and one other which may also be a problem, haven't yet checked] are like this :

 Does that shed any light and is there a solution?

Kind regards

Mike 

I would say that is your problem.

It needs the string of numbers & the filename of the folder file.

I don't know what those numbers mean or how you would reconstruct them (Thomas might [:)]) but you could create a new folder in Pegasus (verify in your heirarch.pm that it has worked correctly) then copy the mail from the affected folder into it and delete the old one. After this check heirarch.pm and manually clean out any rubbish that doesn't line up with your folders in Pegasus.

NOTE: I primarily use Mercury not Pegasus but have done this to repair a corrupted IMAP mailbox, which is in the same format, so use at your own risk [:D]

Thanks DLN [:|]

I tried that with some scepticism [how can you copy email that you don't have listed?] but found that by using 'Find' to display them I could then drag and drop into the new folder.  I have now dragged and  dropped the visible ones too so have a folder reported as empty plus the new folder.  If I now use 'Find' on the empty one it still reports the missing ones so drag and drop from the find results window must copy not move. ... learn something new every day

 
Cheers

Mike