Community Discussions and Support
Multiple Copies of messages in Inbox

> The message is only being sent once.

This means that you are then either downloading it 3 times or you may have a broken filter forwarding the message to you.  Go to File | Network configuration | General and turn on "Create Internet session logs (advanced diagnostic use only)"  

Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat, and you should be aware that any username and password information exchanged between Pegasus Mail and the server will be shown in the log, *even* if you use SSL to secure the connection. Session logs are primarily useful if you need to debug a problem between Pegasus Mail and one of the servers it connects to - you should enable the option only on instructions from a system administrator or from Pegasus Mail technical support. [ Technical note: this control has the same effect as using a "-Z 32" commandline switch when you run Pegasus Mail ]

You can now try again to receive the mail and then look at the resulting TCP/IP debug file.  Review of this file will tell you exactly what is going on between WinPMail and the server.  If you only see the message downloaded once then it's something you are doing after it is downloaded.

> The message is only being sent once. This means that you are then either downloading it 3 times or you may have a broken filter forwarding the message to you.  Go to File | Network configuration | General and turn on "Create Internet session logs (advanced diagnostic use only)"   Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat, and you should be aware that any username and password information exchanged between Pegasus Mail and the server will be shown in the log, *even* if you use SSL to secure the connection. Session logs are primarily useful if you need to debug a problem between Pegasus Mail and one of the servers it connects to - you should enable the option only on instructions from a system administrator or from Pegasus Mail technical support. [ Technical note: this control has the same effect as using a "-Z 32" commandline switch when you run Pegasus Mail ] You can now try again to receive the mail and then look at the resulting TCP/IP debug file.  Review of this file will tell you exactly what is going on between WinPMail and the server.  If you only see the message downloaded once then it's something you are doing after it is downloaded.

I am getting 3 copies of mail when I receive.  Any help would be appreciated.

 

Thank you,

 

Frank 

<p>I am getting 3 copies of mail when I receive.  Any help would be appreciated.</p><p> </p><p>Thank you,</p><p> </p><p>Frank </p>

I am getting 3 copies of mail when I receive.  Any help would be appreciated.

More info needed.  We need to know if you are receiving the same message three times of if the message is being sent three times.  Check the raw view and look at the Message-id: line.

 

<blockquote>I am getting 3 copies of mail when I receive.  Any help would be appreciated.</blockquote><p>More info needed.  We need to know if you are receiving the same message three times of if the message is being sent three times.  Check the raw view and look at the Message-id: line.</p><p> </p>
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