The symtoms are, A new mail comes in but does not display in the inbox,

only the 'New Mail' folder is highlighted and the number of new mail at

the bottom of the screen show there is an unread message. Once you

navigate back to the 'New Mail' folder the message is displayed. This

might suggest an indexing problem with the New Mail folder. However,

Pegasus is also crashing, sometimes when clicking on this new message

and somtimes when just moving messages from one folder to another or

just simply navigating from one folder to another.

Number 1 thing to do is to ensure that your Sophos anti-virus software is not doing an auto-protect on any of the Pegasus Mail files.  If you want to check for viruses in the incoming mail then use something like the extension VirScan to call the anti-virus program prior to opening an attachment..

Name of Program: VIRSCAN: Virus Scanning Extension for Pegasus Mail

Location/Filename <URL:mailto:irelam@telus.net?Subject=send_virscan>
<URL:http://www3.telus.net/public/irelam/>

Author/email contact: Martin Ireland <irelam@telus.net>

Status: Freeware

Documentation: Included in zip file.

Features: Extension to invoke virus scanning program of user choice when Pegasus Mail saves or views mail message attachments.

Defaults to NAI's VirusScan engine. Multi-language support included. 

Hi there,

Hope someone can give me some advice on this, we have pegasus mail installed on several clients in our network. The network OS is Windows server 2003. The fault we are experiencing only occurs on one client.

The machine is a Dell Optiplex with 3 GHz processor, 1 GB RAM Windows XP pro service pack 3. Also has Sophos Anti-virus and spybot search and destroy.

The symtoms are, A new mail comes in but does not display in the inbox, only the 'New Mail' folder is highlighted and the number of new mail at the bottom of the screen show there is an unread message. Once you navigate back to the 'New Mail' folder the message is displayed. This might suggest an indexing problem with the New Mail folder. However, Pegasus is also crashing, sometimes when clicking on this new message and somtimes when just moving messages from one folder to another or just simply navigating from one folder to another. The Windows message is displayed that Pegasus crashed, do you want to send an error report.

I have checked the Event log and found the following.

Source: Application Error

Event ID: 1000

Faulting application winpm-32.exe, version 4.4.1.0, faulting module winpm-32.exe, version 4.4.1.0, fault address 0x00042644.

There are several of these messages as this has become a more frequent issue with different fault addresses. There are also warning message from other processes related to Sophos Antivirus, but as this warning appears on other clients within the network without causing the same fault I would think it unlikely that it would be related, but I'm not ruling it out.

Could this be a faulty memory module causing this? Would running memtest be an option?

Thanks for your time[:)]