> We have two or three email accounts some of which are accessed ban
> internet mail program, and some of which are accessed via Pegasus. My
> wife tried to log onto an account using Pegasus last week, but it just
> opened the "new mail" window and then hung before fully opening it. The
> PC "revved up" (fan speed wnet up to high speed, and we got "not
> responding message". It's an old PC running XPhome .
>
> We had recenlty updated to latest Pegasus , but that doesn't seem to be
> the problem. A data file corrupt, perhaps? I've on idea, and am not a
> computer buff. I've re-indexed things in Pegasus in the past and
> followed various hints and tips successfully, but can't find anythnig
> on this particular issue
>
>
> Any ideas very welcome . TIA
Move all of the *.CNM files out of the new mail directory and try again. It should now open normally. You can then put the messages back one at a time until you find the problem message.
It's probably going to be a really large message. If you are using content control then I'd recommend that you set a limit on the message size so you are not scanning these large files with encoded attachments.
1. Use Tools | Spam and content controls | Content control...
2. Select and edit the control definition
3. Select the "Message tests" tab.
4. Enter 8000 in "Check at most this many bytes in each message"
>
> Sorry: should have said it starts up with the "in use by another
> process window" so I said "carry on regardless"
No big deal, you crashed out of the program so is was unable to delete the lock file.
