Thanks, Thomas

Your suggestion is a good one, but as we all know, getting computer users to follow IT procedures is difficult unless you are stood over them. I automate procedures as much as possible in order to make computer usage here easier for everyone. I am looking for something that can be automated and which takes this out of their hands. I would really like to instigate a numbering policy which is consistent across the organisation and which cannot be tampered with by the Pegasus Mail users.

Thinking about it, modifying the subject line would create an impossible situation if many messages were traded back and forth. Appending a descriptive footer would be a better idea, otherwise you could end with incredibly long subject lines.

Hi Folks

I have been asked about the possibility of adding unique identifiers to sent messages.

For example, a user may send a message with the subject line 'Request for information'. I would like to append a unique number to that message so that it is sent as 'Request for information [001]'? The key is being able to increment the number by one for each message sent.

Is this possible?

Thanks

For example, a user may send a message with the subject line

'Request for information'. I would like to append a unique number to

that message so that it is sent as 'Request for information [001]'? The

key is being able to increment the number by one for each message sent.

Is this possible?

Not by default in Mercury/32 but pretty much anything is possible via a policy.  This would require you to write the application called by the policy to do this though.

Thanks, Thomas.

That's the problem - I thought it could be accomplished via a policy, the problem is that writing something (anything) like that is beyond my skills. I was hoping that perhaps someone had accomplished this and could point me towards an application that I could use to do this.

In most scenarios where you may want some sort of identifying number attached to a message, like a helpdesk system or CRM system for instance, I suspect that the client software would provide it. It's not really a job for the mail server, and adding it at the mail server has the rather bad disadvantage that the sender himself won't know what number has been assigned to a message.

As Thomas says you could still do it in Mercury with a small program called by a policy, or for that matter with a daemon, but most likely you would have to arrange to have that program written.

/Rolf 

[quote user="Rolf Lindby"]

In most scenarios where you may want some sort of identifying number attached to a message, like a helpdesk system or CRM system for instance, I suspect that the client software would provide it. It's not really a job for the mail server, and adding it at the mail server has the rather bad disadvantage that the sender himself won't know what number has been assigned to a message.

As Thomas says you could still do it in Mercury with a small program called by a policy, or for that matter with a daemon, but most likely you would have to arrange to have that program written.

/Rolf 

[/quote]

Thanks, Rolf

The main reason for identifying a message is not so that a sender can identify a message, but so that the mail admin (me) can identify a message and subsequent replies if required. I copy all incoming and outgoing messages to a separate mail account which I have used several times in the past when folks have required copies of messages sent/received and which they have either deleted in error or when Pegasus Mail has not saved sent messages etc etc. I know that messages can be searched and identified using subject lines etc, but it is very useful to be able to give someone a unique message reference.

Thanks for replying.

The main reason for identifying a message is not so that a sender

can identify a message, but so that the mail admin (me) can identify a

message and subsequent replies if required. I copy all incoming and

outgoing messages to a separate mail account which I have used several

times in the past when folks have required copies of messages

sent/received and which they have either deleted in error or when

Pegasus Mail has not saved sent messages etc etc. I know that messages

can be searched and identified using subject lines etc, but it is very

useful to be able to give someone a unique message reference.

The way I do this is via a helpdesk Pegasus Mail template.  The template editor allows you to add a number of things to the message and if nothing else you can put in a prompt telling the Pegasus mail users to put in some sort of specific identifier.  This template and icon is added to the Pegasus Mail toolbar.  

Does not help if they are not using Pegasus Mail but you can probably do something similar via a web request form.