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Attachments getting lost (deleted)

[quote user="radiorichard"]

Not sure if this is a Pegasus problem but a process of elimination is pushing me that way.

Some attachments sent with emails are getting deleted and replaced with a text message along the lines of:

This section of the message has been deleted. It originally contained the following data:

Content type: application/msword

Content description: (None)

Filename: Q9010903 - Community Radio Special Mobile Myriad System.doc

This seems to happen only with filenames containing hyphens ('-') and getting senders to resend with the hyphen removed always seems to succeed. For some time I thought this was being done by my ISP, but having tried Thunderbird to download exactly the same messages and attachments on the same connection I now think it's a Pegasus 'feature' - but I can't find a setting to turn it off. I don't want to change to another email program though - I'm a big fan of Pegasus!

Unless you have setup some sort of special filter Pegasus Mail is not doing this, also the wording it not something I have seen used by Pegasus Mail.  I have seen this at work where they were blocking certain kinds of attachments and this is quite common.  You may have something like an anti-virus/spam program running between you and the mail server or it may be being done by the owner of the server. 

Anybody any suggestions here?

If check to ensure that you are talking directly to the mail server and not going through any anti-virus/spam type program and then check with the ISP.  Actually, I'd check with the ISP first.

 [/quote]

[quote user="radiorichard"]<blockquote><p>Not sure if this is a Pegasus problem but a process of elimination is pushing me that way. </p><p>Some attachments sent with emails are getting deleted and replaced with a text message along the lines of:</p><font size="2"> <p><i>This section of the message has been deleted. It originally contained the following data:</i></p> <p><i>Content type: application/msword</i></p> <p><i>Content description: (None)</i></p> <p><i>Filename: Q9010903 - Community Radio Special Mobile Myriad System.doc</i></p> <p>This seems to happen only with filenames containing hyphens ('-') and getting senders to resend with the hyphen removed always seems to succeed. For some time I thought this was being done by my ISP, but having tried Thunderbird to download exactly the same messages and attachments on the same connection I now think it's a Pegasus 'feature' - but I can't find a setting to turn it off. I don't want to change to another email program though - I'm a big fan of Pegasus!</p></font></blockquote><font size="2"><p>Unless you have setup some sort of special filter Pegasus Mail is not doing this, also the wording it not something I have seen used by Pegasus Mail.  I have seen this at work where they were blocking certain kinds of attachments and this is quite common.  You may have something like an anti-virus/spam program running between you and the mail server or it may be being done by the owner of the server.  </p></font><blockquote><font size="2"> <p>Anybody any suggestions here?</p></font></blockquote><font size="2"><p>If check to ensure that you are talking directly to the mail server and not going through any anti-virus/spam type program and then check with the ISP.  Actually, I'd check with the ISP first. </p></font><blockquote><font size="2"> <p> [/quote]</p></font></blockquote>

Not sure if this is a Pegasus problem but a process of elimination is pushing me that way.

Some attachments sent with emails are getting deleted and replaced with a text message along the lines of:

This section of the message has been deleted. It originally contained the following data:

Content type: application/msword

Content description: (None)

Filename: Q9010903 - Community Radio Special Mobile Myriad System.doc

This seems to happen only with filenames containing hyphens ('-') and getting senders to resend with the hyphen removed always seems to succeed. For some time I thought this was being done by my ISP, but having tried Thunderbird to download exactly the same messages and attachments on the same connection I now think it's a Pegasus 'feature' - but I can't find a setting to turn it off. I don't want to change to another email program though - I'm a big fan of Pegasus!

Anybody any suggestions here?

 

 

 

<P>Not sure if this is a Pegasus problem but a process of elimination is pushing me that way. </P> <P>Some attachments sent with emails are getting deleted and replaced with a text message along the lines of:</P><FONT size=2> <P><EM>This section of the message has been deleted. It originally contained the following data:</EM></P> <P><EM>Content type: application/msword</EM></P> <P><EM>Content description: (None)</EM></P> <P><EM>Filename: Q9010903 - Community Radio Special Mobile Myriad System.doc</EM></P> <P>This seems to happen only with filenames containing hyphens ('-') and getting senders to resend with the hyphen removed always seems to succeed. For some time I thought this was being done by my ISP, but having tried Thunderbird to download exactly the same messages and attachments on the same connection I now think it's a Pegasus 'feature' - but I can't find a setting to turn it off. I don't want to change to another email program though - I'm a big fan of Pegasus!</P> <P>Anybody any suggestions here?</P> <P mce_keep="true"> </P> <P mce_keep="true"> </P> <P><EM></EM> </P></FONT>
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