A Serious Error has Occured... Use a Undelete Program...

Rob Walker

posted Mar 13 '09 at 4:51 am

Bravo! Pegasus is up and running again. When I found the .PMM files I also found the .CNM files - no idea why they didn't turn up earlier. At any rate, I created a temp folder and moved all files of both extensions into it, and opened the program. Oddly, it seems that I have lost the sub-folders I created but all files seem to have ended up in the Main folder. By the way, my path was C:\(my computer stuff)\AppData\Local\VirtualStore\Program Files\MAIL.

Cheers,

Rob

Bravo!&nbsp; Pegasus is up and running again.&nbsp; When I found the .PMM files I also found the .CNM files - no idea why they didn't turn up earlier.&nbsp; At any rate, I created a temp folder and moved all files of both extensions into it, and opened the program.&nbsp; Oddly, it seems that I have lost the sub-folders I created but all files seem to have ended up in the Main folder.&nbsp; By the way, my path was C:\(my computer stuff)\AppData\Local\VirtualStore\Program Files\MAIL. Cheers, &nbsp;Rob

Davesfc

posted Jan 17 '09 at 1:27 am

Hello,

While I'm still kicking myself, maybe someone can help me...

I received a error message saying that a Serious Error has Occured while compressing the Junk or suspicious mail folder.

Well, not having a undelete program, I unwisely restarted PMail. (V4.4) Will it seemed to recreate the Junk or suspicious mail folder without any of my old messages.

I then found and downloaded a undelete program and found in ...local settings\temp directory two files that I think are the .PMM and .PMI files that used to be my

Junk or suspicious mail folder. When looking in the PMAIL folder, I find junk.pmm and junk.pmi in two directories. PMAIL\MAIL\ADMIN and \DEFAULTS...

Can/Where should the 'live' junk files live ?? Can I recover these temp files and get my messages back ? The folder is called Junk, but my messages were not Junk... <grin>

I'm open to any suggestions or ideas.

Thanks !!

Directory of C:\PMAIL\MAIL\ADMIN

03/14/2007 08:18 AM              118 junk.pmi
03/14/2007 08:18 AM             1,558 junk.pmm
               2 File(s)          1,676 bytes

Directory of C:\PMAIL\Programs\DEFAULTS

04/24/2008 05:34 PM              118 junk.pmi
01/16/2009 06:19 PM              512 junk.pmi.tmp
04/24/2008 05:34 PM             1,558 junk.pmm
01/16/2009 06:19 PM           49,152 junk.pmm.tmp
               4 File(s)         51,340 bytes

Hello,&nbsp; While I'm still kicking myself, maybe someone can help me...&nbsp;I received a error message saying that a Serious Error has Occured while compressing the Junk or suspicious mail folder.&nbsp;Well, not having a undelete program, I unwisely restarted PMail. (V4.4) Will it seemed to recreate the Junk or suspicious mail folder without any of my old messages.&nbsp;I then found and downloaded a undelete program and found in ...local settings\temp directory two files that I think are the .PMM and .PMI files that used to be my&nbsp;Junk or suspicious mail folder. &nbsp; When looking in the PMAIL folder, I find junk.pmm and junk.pmi in two directories. &nbsp; PMAIL\MAIL\ADMIN and \DEFAULTS... Can/Where should the 'live' junk files live ?? &nbsp; Can I recover these temp files and get my messages back ?&nbsp; The folder is called Junk, but my messages were not Junk... &lt;grin&gt; I'm open to any suggestions or ideas.&nbsp;&nbsp;Thanks !!&nbsp; &nbsp;Directory of C:\PMAIL\MAIL\ADMIN 03/14/2007&nbsp; 08:18 AM&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 118 junk.pmi 03/14/2007&nbsp; 08:18 AM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1,558 junk.pmm &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2 File(s)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1,676 bytes &nbsp;Directory of C:\PMAIL\Programs\DEFAULTS 04/24/2008&nbsp; 05:34 PM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 118 junk.pmi 01/16/2009&nbsp; 06:19 PM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 512 junk.pmi.tmp 04/24/2008&nbsp; 05:34 PM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1,558 junk.pmm 01/16/2009&nbsp; 06:19 PM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 49,152 junk.pmm.tmp &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 File(s)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 51,340 bytes

Rob Walker

posted Mar 12 '09 at 7:18 pm

Hi - I have been having the same problem since about the time the notice above was issued. Today, the program crashed. It hung up when I moved from the Junk folder back to the Main folder. I shut it down, as I have done many times before, but this time the program won't open properly. The frame seems to be there, and the message in the bottom left says "applying mail filtering rules" but the screen doesn't change - it just hangs and a note at the top says "program not responding". I rebooted my computer, same deal. I went to the Pegasus site and downloaded the program again (v4.4) but still it won't open. I'm tempted to delete the program and reload but can't afford to lose all of the email messages I have. I've done a virus scan and admail scan but nothing shows up. Any suggestions?

Thanks!

Rob

Hi - I have been having the same problem since about the time the notice above was issued.&nbsp; Today, the program crashed.&nbsp; It hung up when I moved from the Junk folder back to the Main folder.&nbsp; I shut it down, as I have done many times before, but this time the program won't open properly.&nbsp; The frame seems to be there, and the message in the bottom left says "applying mail filtering rules" but the screen doesn't change - it just hangs and a note at the top says "program not responding".&nbsp; I rebooted my computer, same deal.&nbsp; I went to the Pegasus site and downloaded the program again (v4.4) but still it won't open.&nbsp; I'm tempted to delete the program and reload but can't afford to lose all of the email messages I have.&nbsp; I've done a virus scan and admail scan but nothing shows up.&nbsp; Any suggestions? &nbsp;Thanks! Rob

Thomas R. Stephenson

posted Mar 12 '09 at 9:20 pm

[quote user="Rob Walker"]Hi - I have been having the same problem since about the time the notice above was issued. Today, the program crashed. It hung up when I moved from the Junk folder back to the Main folder. I shut it down, as I have done many times before, but this time the program won't open properly. The frame seems to be there, and the message in the bottom left says "applying mail filtering rules" but the screen doesn't change - it just hangs and a note at the top says "program not responding". I rebooted my computer, same deal. I went to the Pegasus site and downloaded the program again (v4.4) but still it won't open. I'm tempted to delete the program and reload but can't afford to lose all of the email messages I have. I've done a virus scan and admail scan but nothing shows up. Any suggestions?
Thanks!
Rob[/quote]

Move all of the *.CNM files out of the new mail directory and try again. It should now open normally. You can then put the messages back one at a time until you find the problem message.

It's probably going to be a really large message. If you are using content control then I'd recommend that you set a limit on the message size so you are not scanning these large files with encoded attachments.

1.    Use Tools | Spam and content controls | Content control...

2.    Select and edit the control definition

3.    Select the "Message tests" tab.

4.    Enter 8000 in "Check at most this many bytes in each message"

<blockquote>[quote user="Rob Walker"]Hi - I have been having the same problem since about the time the notice above was issued.&nbsp; Today, the program crashed.&nbsp; It hung up when I moved from the Junk folder back to the Main folder.&nbsp; I shut it down, as I have done many times before, but this time the program won't open properly.&nbsp; The frame seems to be there, and the message in the bottom left says "applying mail filtering rules" but the screen doesn't change - it just hangs and a note at the top says "program not responding".&nbsp; I rebooted my computer, same deal.&nbsp; I went to the Pegasus site and downloaded the program again (v4.4) but still it won't open.&nbsp; I'm tempted to delete the program and reload but can't afford to lose all of the email messages I have.&nbsp; I've done a virus scan and admail scan but nothing shows up.&nbsp; Any suggestions?&nbsp;Thanks!Rob[/quote]</blockquote> Move all of the *.CNM files out of the new mail directory and try again.&nbsp; It should now open normally.&nbsp; You can then put the messages back one at a time until you find the problem message.&nbsp; It's probably going to be a really large message.&nbsp; If you are using content control then I'd recommend that you set a limit on the message size so you are not scanning these large files with encoded attachments. 1.&nbsp;&nbsp;&nbsp; Use&nbsp; Tools | Spam and content controls | Content control... 2.&nbsp;&nbsp;&nbsp; Select and edit the control definition 3.&nbsp;&nbsp;&nbsp; Select the "Message tests" tab. 4.&nbsp;&nbsp;&nbsp; Enter 8000 in "Check at most this many bytes in each message" &nbsp;

Rob Walker

posted Mar 13 '09 at 12:38 am

Thanks - be forewarned that you're dealing with a non-technical person! I've searched my drive for *.CNM files and have come up blank. Can you provide a path for me to follow?

Cheers,

Rob

Thanks - be forewarned that you're dealing with a non-technical person!&nbsp; I've searched my drive for *.CNM files and have come up blank.&nbsp; Can you provide a path for me to follow? &nbsp;Cheers, &nbsp;Rob

Thomas R. Stephenson

posted Mar 13 '09 at 3:15 am

Thanks - be forewarned that you're dealing with a non-technical
person! I've searched my drive for *.CNM files and have come up
blank. Can you provide a path for me to follow?

Sorry, no I cannot. Can you find *.PMM files? They are in the home mail directory and that is normally the same as the new mail directory.

<blockquote>Thanks - be forewarned that you're dealing with a non-technical person!&nbsp; I've searched my drive for *.CNM files and have come up blank.&nbsp; Can you provide a path for me to follow?</blockquote>Sorry, no I cannot.&nbsp; Can you find *.PMM files?&nbsp; They are in the home mail directory and that is normally the same as the new mail directory.&nbsp;

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