<p>If you encounter crashes with Pegasus Mail version 4.51 you should first check whether any of the following conditions is met:</p> <ol> <li>Pegasus Mail crashes <span style="font-style: italic;">immediately on start-up</span>, possibly accompanied by a message indicating a library called <span style="font-style: italic;">IConv.dll</span> to fail because of an <span style="font-style: italic;">illegal instruction</span>: This is caused by trying to load the library on a machine not being equipped with a <a href="http://en.wikipedia.org/wiki/Intel_P6_%28microarchitecture%29" target="_blank" mce_href="http://en.wikipedia.org/wiki/Intel_P6_(microarchitecture)">Pentium Pro</a> compatible CPU (but it's not only affecting Intel processors!). To fix this issue download the <a href="/files/folders/community_add-ons_for_pegasus_mail/entry18219.aspx" target="_blank" mce_href="/files/folders/community_add-ons_for_pegasus_mail/entry18219.aspx">plain Pentium compatible version</a> from the download section and copy it into Pegasus Mail's installation directory replacing the existing version delivered with the Pegasus Mail setup.</li> <li>Pegasus Mail crashes <span style="font-style: italic;">randomly within a couple of minutes after launching it</span> with or without any user activities involved; it may also lack the <span style="font-style: italic;">Spamhalter ...</span> menu item in the <span style="font-style: italic;">Tools | Spam and content controls</span> submenu: This is caused by Spamhalter failing to load its existing database to be found in a file called <span style="font-style: italic;">words4.db3</span> located in the active user's mailbox directory. To fix this issue you may simply remove the existing database file - a new, empty one will be created automatically when restarting Pegasus Mail. The downside of doing this is that Spamhalter needs to be trained again ...</li> <li>Pegasus Mail crashes <span style="font-style: italic;">when replying to a formatted message</span> quoting the original HTML text and using a formatted signature containing an image which is added on message creation: While some details of the description may vary the common cause is <span style="font-style: italic;">the formatted signature containing an <span style="font-weight: bold;">image link</span></span>. Pegasus Mail stops crashing if the image data are directly inserted into the signature by copying (from an image viewer) and pasting (Ctrl + V) the image into the signature instead of only linking to the image file via the respective toolbar button of the signature editor. You may use my <a href="/files/folders/community_add-ons_for_pegasus_mail/entry18437.aspx" target="_blank" mce_href="/files/folders/community_add-ons_for_pegasus_mail/entry18437.aspx">conversion tool</a> for converting existing signature files into the proper format.</li></ol> <p mce_keep="true"> </p> <p>If none of these conditions is met you may need to provide more details about how to duplicate your crash and a crash dump which can be created by using my MiniDump extension to be downloaded and installed either for <a href="/files/folders/community_add-ons_for_pegasus_mail/entry12763.aspx" target="_blank" mce_href="/files/folders/community_add-ons_for_pegasus_mail/entry12763.aspx">XP or later systems</a> or <a href="/files/folders/community_add-ons_for_pegasus_mail/entry12762.aspx" target="_blank" mce_href="/files/folders/community_add-ons_for_pegasus_mail/entry12762.aspx">previous ones</a>. The <a href="/forums/post/12301.aspx" target="_blank" mce_href="/forums/post/12301.aspx">announcement post</a> provides some more details about this extension.</p><p>[Thanks to all those of you helping to compile this information by testing and reporting!] </p>

			Michael
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