[quote user="bluefox"]

OK, I have an interesting glitch.

A number of users on our system are experiencing a delay of up to 30 seconds when Pegasus loads; the program pauses for a long time on "Preparing gateways and transports".

The behaviour started all of a sudden about three to four weeks ago, and not all users are affected.

So far I've discovered that:

It does have to do with the contents of the user directory. If I remap O:\PMAIL on the system of a user with the problem to the user directory of an unaffected user, the problem goes away.

It doesn't seem to be connected with the PMAIL.INI file. When I change an affected user's pmail.ini to match as closely as possible one belonging to an unaffected user, (apart from identity) the problem remains.

What I'd really like to know is, what is happening when Pegasus shows the message "Preparing gateways and transports"? I asume it always appears but just goes by rather quickly.

Our users do not all connect to SMTP/IMAP on the same server (a number of servers involved, not run by me) so it's possible that it is server specific, but I haven't narrowed that down yet.

Any thoughts on this little mystery would be very much appreciated.

Doug

[/quote]

Well check the printer settings in Windows.  On startup Pegasus Mail uses the printer driver to obtain the available fonts. At one of the delay-startup user set the printer to generic and see if the delay stops when you start WinPmail. If so you know where to start checking the difference in setup between the users.

OK, I have an interesting glitch.

A number of users on our system are experiencing a delay of up to 30 seconds when Pegasus loads; the program pauses for a long time on "Preparing gateways and transports".

The behaviour started all of a sudden about three to four weeks ago, and not all users are affected.

So far I've discovered that:

It does have to do with the contents of the user directory. If I remap O:\PMAIL on the system of a user with the problem to the user directory of an unaffected user, the problem goes away.

It doesn't seem to be connected with the PMAIL.INI file. When I change an affected user's pmail.ini to match as closely as possible one belonging to an unaffected user, (apart from identity) the problem remains.

What I'd really like to know is, what is happening when Pegasus shows the message "Preparing gateways and transports"? I asume it always appears but just goes by rather quickly.

Our users do not all connect to SMTP/IMAP on the same server (a number of servers involved, not run by me) so it's possible that it is server specific, but I haven't narrowed that down yet.

Any thoughts on this little mystery would be very much appreciated.

Doug