Clearing the queue is the proper thing to do in a case like this. You can check the removed files in Notepad to see if there is any real message or just looping notifictions If there is any real message just put the QDF/QCF pair back into the queue folder. Then just delete the rest.

It's impossible to say what started the loop from just seeing that notification. If you check the MercuryE log you could perhaps find out what started it there.

/Rolf 

Hello all,

I noticed just now that the Mercury Core process was giving me a message to do with failing to deliver or message being refused message and it was a potential loop. Sorry I am not more specific, but I have pasted the queue message below. The Mercury log just shows Notification discarded - potential loop:

Queue file shows:

"Received: from spooler by iistudio.com (Mercury/32 v4.52); 3 Sep 2009 10:26:16 -0300
To: Electronic Postmaster <postmaster@iistudio.com>
From: Electronic Postmaster <postmaster@iistudio.com>
Date: Thu, 3 Sep 2009 10:26:10 -0300
Subject: Postmaster Notify: Delivery Failure.
MIME-Version: 1.0
Content-type: multipart/mixed; boundary=7783.12825640
Message-ID: <C3CB9841A1@iistudio.com>

This message is in MIME format. If you are seeing this text,
then your mailer does not understand this format properly.

--7783.12825640
Content-type: Text/Plain; charset=US-ASCII
Content-Disposition: Inline
Content-Description: Reason for delivery failure.

The attached message has failed delivery and has been referred
to you as postmaster. The following error report or reports
were given to explain the problem:

   
   --- Problems not related to specific addresses in the message:
   550 Message rejected
   *** postmaster@iistudio.com

--7783.12825640
Content-type: Message/RFC822"

To stop this looping I closed Mercury, cut the queue files (of which there were loads) and just put them into a folder on my desktop so I could restore them if this caused a problem (!). I restarted Mercury and all is, or at least appears to be, normal.

Can someone explain what might have caused this, what it means, and if I should be doing or have done something different to stop it, please? Can I safely delete these queue files now? I see that the usual queue files vanish on their own when the mails go, so perhaps they should stay 'gone'.

Many thanks,

Ellie