<p>Alright, I removed the 20 record. Now that I'm back in the office I will be checking Mexico's outlook settings. I will post back when finished.</p><p> </p><p>Thanks again Thomas. </p>

<p>Hello...</p><p>I've been able to get sending and receiving mail taken care of in our main office using Mercury 32 v4.72 and MS Outlook (To both internal and external email addresses...). However, when our machines in Mexico try to send emails (They receive emails fine) they get errors and messages stuck in their outbox. Please let me know what information you need provided to give support. I understand this original post is quite generalized, but I will be checking back periodically today for replies to get the issue solved. </p>

<p>Also, Could this by chance be a reverse DNS problem? I am still waiting on my ISP to update that information.</p><p> </p><p>Thanks </p>

<p>> I've been able to get sending and receiving mail taken care of using > Mercury 32 v4.72. However, when our machines in Mexico try to send > emails (They receive emails fine) they get errors and messages stuck > in their outbox. Please let me know what information you need > provided to give support. I understand this original post is quite > generalized, but I will be checking back periodically today for > replies to get the issue solved. Hard to say what is happening but I would setup port 587 with ESMTP Authorization on the MercuryS server and tell the people in Mexico to use this sever and the proper authorization when sending the mail.</p><p> </p>

<p>Thomas, </p><p>Thanks for the help. To do this I would setup port 587 as an alternate port in MercuryS Correct? (And of course adjust my port forwarding and windows firewall respectively?) </p>

<blockquote>Thanks for the help. To do this I would setup port 587 as an alternate port in MercuryS Correct? (And of course adjust my port forwarding and windows firewall respectively?)</blockquote>Correct, this will bypass most port 25 blocking.

Great I have made the appropriate changes and will have the team in Mexico try it out. I will post with my results later. Thanks again for the help Thomas.

<p>It appears to have not worked as I had hoped. Thomas, please let me know what information you would need from me to do any troubleshooting.I have attached my mercury.ini configuration already to give some base info. </p><p> </p><p>#  MERCURY.INI generated by Mercury Setup # # #  Sample Bindery Mode / Standalone Mode MERCURY.INI file. #  This sample file implements most of the possible switches for each #  module, but you can edit it to do less if you wish. # #  Anything after a '#' to the end of the line is a comment and #  is stripped out before parsing. Trailing and leading whitespace #  is also stripped before parsing. Many sample commands have been #  left in this file commented out for reference purposes. # #  Note that in general, manual modification of this file is NOT #  RECOMMENDED - use the Mercury "Configuration" menu to change the #  program's settings wherever possible. # [General] myname:          borderstatestech.com    # Canonical name for this server timezone:        +0000    # Time Zone to add to date fields file_api:        1    # Use the file api instead of queues mailqueue:       E:\MERCURY\QUEUE    # Where mail should be put for delivery smtpqueue:       E:\MERCURY\QUEUE    # Where the SMTP client should look for mail newmail_path:    E:\MERCURY\MAIL\~N    # Where to find the users' WinPMail mailboxes. [Protocols] MERCURYS.DLL MERCURYP.DLL MERCURYE.DLL # MERCURYC.DLL MERCURYD.DLL # MERCURYH.DLL # MERCURYF.DLL # MERCURYW.DLL # MERCURYX.DLL # MERCURYI.DLL # MERCURYB.DLL [Mercury] failfile:      E:\MERCURY\Mercury\FAILURE.MER    # Delivery failure notification template confirmfile:   E:\MERCURY\Mercury\CONFIRM.MER    # Delivery confirmation template aliasfile:     E:\MERCURY\Mercury\ALIAS.MER    # System-wide alias file synfile:       E:\MERCURY\Mercury\SYNONYM.MER    # User synonym database listfile:      E:\MERCURY\Mercury\LISTS.MER    # List of lists logfile:       E:\MERCURY\Logs\Core\~y-~m-~d.log    # Traffic logging file logwidth:      30    # Width of address fields in logfile retpath:       1    # Do/Don't use 'return-path' for errors maxhops:       30    # Used to detect mailing loops gullible:      0    # If NZ, don't validate 'From' fields poll:          10   # Seconds between queue polling cycles scratch:       E:\MERCURY\Scratch    # Where we can write temp files returnlines:   15    # How many lines of failed messages to return postmaster:    Admin    # NetWare UIC of postmaster broadcast:     1    # Yes, we want broadcast notifications, but receipts:      0    # ... no broadcasts for receipt confirmations PM_notify:     1    # Do/Don't send errors to the postmaster change_owner:  1    # Change message ownership to recipient auto_tzone:    1    # If NZ, obtain timezone information from OS LogLevel:      15    # System message reporting level LogMax:        100    # Maximum number of system messages to store RetryPeriod:   30    # Period between job retries (minutes) MaxRetries:    5    # Maximum number of times a job can fail TwoPasses:     1    # If NZ, process submission queue in 2 passes Autoaddress:   0    # If NZ, auto-generate user addresses based on name Daily_exit:    0    # If NZ, auto-restart each day after maintenance No_Areply:     0    # If NZ, disable automatic replies system-wide Alt_Forward:   0    # If NZ, allow alternate forwarding specification Maint_hour:    2    # Hour for daily maintenance (24-hour clock) Maint_min:     0    # Minute for daily maintenance Retry_Mode:    0    # If NZ, use progressive backoff for queue retries Local_DSNs:    1    # If NZ generate Delivery Status for local users only DSN_time1:     10800    # Seconds deferred before first DSN is sent DSN_time2:     86400    # Seconds deferred before second DSN is sent DSN_time3:     259200    # Seconds deferred before third DSN is sent Host_in_title: 0    # If NZ, show hostname in system tray and taskbar Lingering:     0    # Enable or disable 'lingering mailboxes' Linger_Timeout: 60   # Seconds before a lingering mailbox is shut down Alert_Host:    notify.pmail.com    # Host to check for licensee advisories Alert_Interval: 720   # Frequency in minutes (min 240) for checks Alert_Flags:   3    # Flags controlling advisory checks [MercuryC] logfile : E:\MERCURY\Logs\MercuryC\~y-~m-~d.log   # Traffic logging file Session_logging : E:\MERCURY\Sessions\MercuryC\    # Directory for session log files Session_logmode : 0 host:             # mail mail host which relays for us scratch:     E:\MERCURY\scratch           # Where we can write temp files poll:        30                   # Seconds between queue polling cycles returnlines: 15                   # How many lines of failed messages to return failfile:    E:\MERCURY\Mercury\FAILURE.MER  # Delivery failure template esmtp:       1                    # Yes, we want to use ESMTP extensions [MercuryE] HELO : borderstatestech.com Session_logging : E:\MERCURY\Sessions\MercuryE Session_logmode : 1 Poll : 15 Timeout : 60 Logfile : E:\MERCURY\Logs\MercuryE\~y-~m-~d.log Log_Verbose : 0 DNS_Timeout : 20 DNS_Retries : 4 Transcripts : 1 MaxThreads : 10 [MercuryD] Scratch : E:\MERCURY\Scratch\MercuryD Timeout : 30 Poll : 30 Session_logging : E:\MERCURY\Sessions\MercuryD Session_logmode : 1 [MercuryS] Debug : 1 HELO : borderstatestech.com Logfile : E:\MERCURY\Logs\MercuryS\~y-~m-~d.log Timeout : 60 Relay : 0 Strict_Relay : 1 Alt_Server_Port : 587 Allow_Illegals : 0 SMTP_Authentication : 3 Auth_File : E:\MERCURY\pw\Auth.txt Session_logging : E:\MERCURY\Sessions\MercuryS Session_logmode : 0 Compliance_Settings : 4 Maximum_Failed_Rcpts : 4 Max_Relay_Attempts : 4 SSL_Mode : 0 ST_Blacklisting : 288 No_VRFY : 1 SMTP_ConnFlags : 0 [MercuryP] Scratch : E:\MERCURY\Scratch\MercuryP Logfile : E:\MERCURY\Logs\MercuryP\~y-~m-~d.log Stack : 32768 Mark_Read : 1 SSL_Mode : 0 Login_Disabled : 0 UIDL_nul_list : 1 New_UIDs : 0 No_NUL_passwords : 1 Session_logging : E:\MERCURY\Sessions\MercuryP Session_logmode : 0 Timeout : 60 [MercuryX] Drain_queues: 1 # Cmd_Delay: 10 # Cmd_Wait: 1 # IE4_Dialling: 0 # Use_ETRN: 1 # Clients_only: 1 # Sunday: 0800,1800,3,15,30,60 # Monday: 0830,2100,5,15,60,60 # Tuesday: 0830,2100,5,15,60,60 # Wednesday: 1500,1900,2,30,5,30 # Thursday: 0900,1900,2,30,0,0 # Friday: 0830,2100,5,15,60,60 # Saturday: 1031,1035,2,45,-1,0 # [Groups] # testgroup            :     TESTGRP [Domains] borderstatestech.com: [70.167.192.154] borderstatestech.com: borderstatestech.com localhost: localhost localhost: borderstatestech.com [70.167.192.154]: borderstatestech.com [Maiser] Maiser:          Maiser   # 'Username' of mail server account Helpfile:        E:\MERCURY\Mercury\MAISER.HLP   # Help sent on failed maiser requests Lookupfile:      E:\MERCURY\Mercury\MAISER.LKP   # Format file for the 'lookup' command Send_dir:        E:\MERCURY\Mercury\SENDABLE   # Directory for the 'send' command Logfile:         E:\MERCURY\Logs\Maiser\~y-~m-~d.LOG   # Mail server log file Notify:          E:\MERCURY\Mercury\TMP   # Dir. for pending 'notify' commands NoList:          N   # If 'Y', disable the 'list' command Local_only:      Y   # If 'Y', local 'notify' commands only [MercuryH] logfile : E:\MERCURY\Logs\MercuryH\~y-~m-~d.log   # Traffic logging file # Addressbook : \\CLIO\SYS\SYSTEM\MERCURY\PH.PMR # MOTD : \\CLIO\SYS\SYSTEM\MERCURY\PH-MOTD.TXT # Administrator : postmaster@clio.pmail.gen.nz Timeout : 30 [MercuryI] Scratch : E:\MERCURY\Scratch\MercuryI logfile : E:\MERCURY\Logs\MercuryI\~y-~m-~d.log   # Traffic logging file Session_logging : E:\MERCURY\Sessions\MercuryI\   # Directory for session log files Session_logmode : 0 Timeout : 120 Server_Port : 143 Idle_Timeout : 1800 [MercuryB] Scratch : E:\MERCURY\Scratch\MercuryB Logfile : E:\MERCURY\Logs\MercuryB\~y-~m-~d.log Timeout : 120 Server_Port : 80 Session_logging : E:\MERCURY\Sessions\MercuryB Session_logmode : 0 Idle_Timeout : 1800 URL_Base : borderstatestech.com/mail SSL_Mode : 0 Alt_Server_Port : 443 [Groups] [Rewrite] [Statistics] StatFlags:    0  # Statistical reporting settings STF_Hours:    24  # How often to write stat log files STM_Hours:    24  # How often to e-mail stat log files  </p>

> It appears to have not worked as I had hoped. Thomas, please let me know what information you would need from me to do any > troubleshooting.I have attached my mercury.ini configuration already to give some base info. Could you provide a MercuryS session log of one of the attempts from Mexico? > I trimmed out all the stuff that does not pertain to receiving mail. > [General] > myname:          borderstatestech.com    # Canonical name for this server Any reason you have 3 MX hosts all pointing at the same host? Answer Section:     borderstatestech.com, A, 70.167.192.154     borderstatestech.com, MX, 20, borderstatestech.com     borderstatestech.com, MX, 10, borderstatestech.com     borderstatestech.com, MX, 50, borderstatestech.com     borderstatestech.com, NS, ns1.everydns.net     borderstatestech.com, NS, ns2.everydns.net     borderstatestech.com, NS, ns3.everydns.net     borderstatestech.com, NS, ns4.everydns.net > timezone:        +0000    # Time Zone to add to date fields > file_api:        1    # Use the file api instead of queues > mailqueue:       E:\MERCURY\QUEUE    # Where mail should be put for delivery > smtpqueue:       E:\MERCURY\QUEUE    # Where the SMTP client should look for mail > newmail_path:    E:\MERCURY\MAIL\~N    # Where to find the users' WinPMail mailboxes. > > [MercuryS] > Debug : 1 > HELO : borderstatestech.com > Logfile : E:\MERCURY\Logs\MercuryS\~y-~m-~d.log > Timeout : 60 > Relay : 0 > Strict_Relay : 1 > Alt_Server_Port : 587 > Allow_Illegals : 0 > SMTP_Authentication : 3 > Auth_File : E:\MERCURY\pw\Auth.txt > Session_logging : E:\MERCURY\Sessions\MercuryS > Session_logmode : 0 > Compliance_Settings : 4 > Maximum_Failed_Rcpts : 4 > Max_Relay_Attempts : 4 > SSL_Mode : 0 > ST_Blacklisting : 288 > No_VRFY : 1 > SMTP_ConnFlags : 0 Nothing really unusual here. > [Domains] > borderstatestech.com: [70.167.192.154] > borderstatestech.com: borderstatestech.com > localhost: localhost > localhost: borderstatestech.com > > [70.167.192.154]: borderstatestech.com There is only one server in Mercury so this really should be [Domains] ;Server Name: Domain Name borderstatestech: [70.167.192.154] borderstatestech: borderstatestech.com borderstatestech: borderstatestech

I will admit some confusion on my end when setting up the MX Hosts... I removed the 50 one, but should I remove one of the other two?

Thomas, I checked the log and It doesn't even show up. I think he has his configuration in Outlook wrong... I will get in a remote connection with his machine to correct any outlook troubles and retry. I will let you know what happens

<blockquote>I will admit some confusion on my end when setting up the MX Hosts... I removed the 50 one, but should I remove one of the other two?</blockquote><p>You only need a MX record for a host that has a different IP address.  The MX host pointing to the same server is a good idea since some hosts do not trust hosts that have no MX record even though the RFC's allow this.   I would only have the one MX host using the 10.</p><p>  </p>