[quote user="tombell"]I created the text file Bearhtml.log and saved it to C:\PMAIL\Programs because there is no directory called NewMail that I can find by searching my computer (yes, view hidden files and folders is on)[/quote]

Check (menu item) Help => About Pegasus Mail => Info for the New mailbox location.

A number of emails come to me with gray rectangles instead of graphics. Right clicking to show pictures doesn't work -- either nothing happens . I've checked the "display the fancy version" option in Tools. Sometimes I can view it as a text file attachment and view it as text, sometimes not. Perhaps the problem is with the sender, but if there's something I' not doing I'd appreciate a heads up.

--mark

Hello,

At present html messages are displayed by my extension called Bearhtml.  When it is unable to draw a graphic image it substitutes a gray box.    Before we get into technical reasons for this happening, I need you to set up a file called Bearhtml.log in your NewMail directory, using something like Notepad.

Then open the message again and then look into Bearhtml.log. At the end of the file will be log messages associated with opening your html message. hopefully these will explain your problem.  If a more detailed info is required you will need to update Bearhtml.ini and change the line Loglevel= to LogLevel=5 to get the most detailed tracking. Then shutdown/restart Pegasus Mail and try to display again. I would like to see your Bearhtml.log and if possible the message causing the problem. Send them to irelam@telus.net

Thanks,

         Martin

Hi Martin,

I am having the same problem, a grey box instead of an image.  I created the text file Bearhtml.log and saved it to C:\PMAIL\Programs because there is no directory called NewMail that I can find by searching my computer (yes, view hidden files and folders is on).  The closest I can come seems to be NewMail.exe which lives in the Programs directory.  I closed Pmail then reopened and viewed the email with the grey box but nothing is getting logged to the log file I created.  It looks like I need a little more help here.

Thanks --Tom Bell