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New user in Mercury: initial of first name not used

I created a new user in Mercury, logged into the new mailbox using

Pmail and sending a test mail. The Mail file is created in the Mercury

queue folder, but the sender adress is not complete. Only the Mercury

user name is used and the initial letter of the first name is missing.

All other users can send mail with the initial letter, only the new one can not.

The e-mail address of the user is "personal Name" <username@domain> unless you are using synonyms.  Personally though I use the "~o" <~r> in the MERCURY User Defined Gateway to create a e-mail address using "Personal Name" <Reply to: address> so the user can specify the e-mail address to be used.

 

&lt;blockquote&gt;&lt;p&gt;I created a new user in Mercury, logged into the new mailbox using Pmail and sending a test mail. The Mail file is created in the Mercury queue folder, but the sender adress is not complete. Only the Mercury user name is used and the initial letter of the first name is missing.&lt;/p&gt;&lt;p&gt;All other users can send mail with the initial letter, only the new one can not. &lt;/p&gt;&lt;/blockquote&gt;&lt;p&gt;The e-mail address of the user is &quot;personal Name&quot; &amp;lt;username@domain&amp;gt; unless you are using synonyms.&amp;nbsp; Personally though I use the &quot;~o&quot; &amp;lt;~r&amp;gt; in the MERCURY User Defined Gateway to create a e-mail address using &quot;Personal Name&quot; &amp;lt;Reply to: address&amp;gt; so the user can specify the e-mail address to be used.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Hi!,

I'm not quite shure if this is a Mercury or Pmail problem:

I created a new user in Mercury, logged into the new mailbox using Pmail and sending a test mail. The Mail file is created in the Mercury queue folder, but the sender adress is not complete. Only the Merury user name is used and the initial letter of the first name is missing.

All other users can send mail with the initial letter, only the new one can not.

Any suggestions?

 

Thanks in advance,

 

Stefan

 

&lt;p&gt;Hi!,&lt;/p&gt;&lt;p&gt;I&#039;m not quite shure if this is a Mercury or Pmail problem:&lt;/p&gt;&lt;p&gt;I created a new user in Mercury, logged into the new mailbox using Pmail and sending a test mail. The Mail file is created in the Mercury queue folder, but the sender adress is not complete. Only the Merury user name is used and the initial letter of the first name is missing.&lt;/p&gt;&lt;p&gt;All other users can send mail with the initial letter, only the new one can not. &lt;/p&gt;&lt;p&gt;Any suggestions?&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Thanks in advance,&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Stefan &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;
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