[quote user="Ambassador"]

[...]

the claim that my username and password are unacceptable was when using Port 25.

[...]  [/quote]

I am not sure whether this may apply in your case but maybe worth checking.

I had my Internet Service Provider, NOT email provider, blocking all Port 25 (smtp) traffic for ADSL connection if the smtp traffic was not directed through their own SMTP server. In this way I could not access e.g. my own smtp mail server outside the ISP domain or any other smtp servers. Supposedly  to "prevent spammers sending unsolicited email" ... well ...[*-)]  This blocking was only done when a dynamic IP address was assigned by the ISP. The only way around it, with my ISP, was to get/pay a static IP address then they would allow Port 25.

I recall getting quite strange error messages which left me and even the support puzzled ...

Cheers

Thomas-M.


 

Hi folks

Running 4.51 and have switched provider, so need to send outgoing emails via Sky's SMTP - Server Host Name "smtp.tools.sky.com". Ihave set the Server TCP/IP port to "465" as advised, but I just cannot get mail to go. [^o)] 

I have tried just about all the possible variations using "Never", "Via STARTTLS" and "Via Direct SSl connect" (Sky guys can't help as they do not offer advice for Pegasus). It requires login info, which I offer via "Login to the SMTP server" but the best I can get is that the Username & Password are not accepted. I am fairly sure they are correct.

 Anyone got any had similar probs or have any suggestions here?   I have also tried reverting to Port 25 with no luck either. [:(]

> Running 4.51 and have switched provider, so need to send outgoing emails via Sky's SMTP - Server Host Name "smtp.tools.sky.com". Ihave
> set the Server TCP/IP port to "465" as advised, but I just cannot get mail to go.  

This server responds to port 25 as follows:

220 mx.google.com ESMTP 28sm74759148vws.1
ehlo thomas
250-mx.google.com at your service, [209.128.94.2]
250-SIZE 35651584
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250 PIPELINING

Looks like a typical GMail type server, might try the GMail setup.

-SMTP STARTTLS -

  Server host name: smtp.gmail.com
  Server TCP/IP port: 587
  SSL/TLS: via STARTTLS
  Enable server certificate fingerprint tracking: checked
  SMTP Authentication: Login to the SMTP server using POP3
  username/password (the GMAIL-POP3-definition has been chosen)

- SMTP via SSL -

  Server host name: smtp.gmail.com
  Server TCP/IP port: 465
  SSL/TLS: via direct ssl connection
  Enable server certificate fingerprint tracking: unchecked
  SMTP Authentication: Login to the SMTP server using POP3
  username/password (the GMAIL-POP3-definition has been chosen)

 In any case provide us with a session log of the failed connection if this does not work.

Hi

Tried various options again, including your suggestions and doing through GMail.

Here is a log report of one attempt:-

>> 0050 250-mx.google.com at your service, [90.207.1.63]
>> 0019 250-SIZE 35651584
>> 0014 250-8BITMIME
>> 0014 250-STARTTLS
>> 0025 250-ENHANCEDSTATUSCODES
>> 0016 250 PIPELINING
<< 0010 STARTTLS
>> 0030 220 2.0.0 Ready to start TLS
<< 0020 EHLO [192.168.0.3]
>> 0050 250-mx.google.com at your service, [90.207.1.63]
>> 0019 250-SIZE 35651584
>> 0014 250-8BITMIME
>> 0022 250-AUTH LOGIN PLAIN
>> 0025 250-ENHANCEDSTATUSCODES
>> 0016 250 PIPELINING
<< 0012 AUTH LOGIN
>> 0018 334 VXNlcm5hbWU6
<< 0034 Z29zbGluZy1kYXZpZDFAc2t5LmNvbQ==
>> 0018 334 UGFzc3dvcmQ6
<< 0018 bGltaXRsZXNzNzc=
>> 0080 535-5.7.1 Username and Password not accepted. Learn more at

 If I use Port 465, I get "socket read timeout", so the above example with the claim that my username and password are unacceptable was when using Port 25.

I have trebbled checked my username and password by logging into my Sky Emaili account via their website (webmail), so I know they are correct. I have tried adding "@sky.com" to the username which does not change how the tests react either in Pegasus nor at Sky's own website.  

[:'(] 

> Hi Tried various options again, including your suggestions and doing through GMail.
>  
> Here is a log report of one attempt:-
> >> 0050 250-mx.google.com at your service, [90.207.1.63]
> >> 0019 250-SIZE 35651584
> >> 0014 250-8BITMIME
> >> 0014 250-STARTTLS
> >> 0025 250-ENHANCEDSTATUSCODES
> >> 0016 250 PIPELINING
> << 0010 STARTTLS
> >> 0030 220 2.0.0 Ready to start TLS

They are ready for a STARTTLS it was not completed.   Should have looked something like this.

11:36:10.718 >> 0030 220 2.0.0 Ready to start TLS\0D\0A
11:36:10.953 [*] SSL/TLS session established: 3DES, CBC mode, keysize 192 bits
11:36:10.953 [*] Certificate user is cn=smtp.gmail.com, o=Google Inc, l=Mountain View, sp=California, c=US
11:36:10.953 [*] Certificate is valid from Thu Sep 16 23:35:45 2004 to Fri Sep 16 23:35:45 2005
11:36:10.953 [*] Certificate fingerprint is F5BDC3C8D54B03EA57BB8172466B2654

> << 0020 EHLO [192.168.0.3]
> >> 0050 250-mx.google.com at your service, [90.207.1.63]
> >> 0019 250-SIZE 35651584
> >> 0014 250-8BITMIME
> >> 0022 250-AUTH LOGIN PLAIN
> >> 0025 250-ENHANCEDSTATUSCODES
> >> 0016 250 PIPELINING
> << 0012 AUTH LOGIN
> >> 0018 334 VXNlcm5hbWU6
> << 0034 Z29zbGluZy1kYXZpZDFAc2t5LmNvbQ==
> >> 0018 334 UGFzc3dvcmQ6
> << 0018 bGltaXRsZXNzNzc=
> >> 0080 535-5.7.1 Username and Password not accepted. Learn more at

You have now compromised your username and password since anyone can read this with a Base64 decoder, took me a couple of seconds to decode this.  In any case you need to have this in hand when you talk to the ISP about what username and password they are looking for when using ESMTP AUTH.



>  If I use Port 465, I get "socket read timeout", so the above example with the claim that my username and password are unacceptable was when
> using Port 25.

Have you tried using port 587 instead of port 25?

> I have trebbled checked my username and password by logging into my Sky Emaili account via their website (webmail), so I
> know they are correct. I have tried adding "@sky.com" to the username which does not change how the tests react either in Pegasus nor at
> Sky's own website.