Thanks for confirmation. It is hard to tell if it is Mercury or Popfile but I do suspect Popfile.

I did find out in another post that I can copy back the files to the Queue and get them to process by restarting Mercury so that helps when the problem occurs. It hasn't happened in a week but I am keeping an eye on it so see if I can discover anything else.

 thanks again

davew

I have Mercury 4.72 running using Popfile (v0.22.4) as a front end for our Exchange server. We started with Mercury years ago and when we were forced to switch to Exchange/Outlook we kept the Mercury running and forwarding all emails to Exchange since we had the SPAM and Antivirus stuff working well. We are using Popfileb to have Mercury call Popfile for each email rather than Popfile be a proxy for Mercury. This was all setup by someone that is no longer available so I am not administering.

 Lately, have had a few occurrances where Mercury appears to stop processing and so far the only solution appears to be to copy all the files out the QUEUE directory and  restart Mercury. Even a reboot did not appear to get things moving again. It happened today with 432 files in the queue (.QDF and .QCF files for each email) and it happened a couple of weeks ago with over 1500 files in the QUEUE directory.

This time, the CPU was staying idle even though the Core Processed showed **Active** and no emails were eing forwarded. It seems possible or even likely that Popfile was stuck because usually when Core shows active, then it shows Popfileib.exe using a lot of CPU but I don't know how to see what is happening. 

Questions:

1. Any suggestions on what I should look for when this happens?

2. Any way to copy the files out of the Queue directory and clear the Queue directory and then slowly have Mercury/Popfile try to process the offending files a small group at a time so I can try to figure out what email is causing the problem?

3. Since I am forwarding all emails, I believe Popfile and Mercury's Content Control are running on all emails both on the way in, then again on the way out. Since I am using forwarding on all accounts to the IP address of our Exchange Server, I am pretty sure Mercury creates a new email for each incoming (for the forward) and so I think there is extra SPAM checking going on. It is a pretty old machine but I hesitate to try to replace it (corporate may want to get involved which I would prefer to avoid) especially when I think it is doing twice the work it needs to.Any ideas on how to eliminate the second check on the forwarded emails?

 Thanks in advance for any help.

Dave Wirtth

I had the same problem with popfile, random hangs.

I was testing it against spamhalter (a couple of years ago now).

Spamhalter worked really well for me so I didn't bother troubleshooting popfile. [:P]

FWIW quite a few people are using popfile successfully, so it may be an issue with your particular environment, but as for what to look for, I'm not much help sorry.