I think the important thing to realise is that unlike many mail systems, Mercury has no rigid link between user name and email address. This took me a while to get used to, and I'm still not sure I have it completely clear - but as I understand it there's no need to change mailbox or user name, nobody but the user herself will know she's using the old user name.

 Chris

We have a user who is configured in Outlook for IMAP access to our Mercury server. She's getting married and needs her name changed; renaming the Mercury mailbox completely baffled IMAP, resulting in missing messages and so on.

We renamed the mailbox back, created a second new mailbox for her new name, then used Outlook to drag and copy mail from the "old" named box into the "new" one. All seemed well.

Now, Outlook is all confused again today, even with some messages not being deleteable!

What is the safest way to fix up IMAP folders which have been clobbered like this?

CAVEAT: this user works at two different PCs; IMAP seemed like the answer to ensure she can work at either desk. Since these two machines are shared, remote desktop isn't an answer.

Is there a more appropriate way to handle renaming folks? I'm tempted to just set an alias and tweak up Outlook to ensure the "Reply To" is set correctly and be done with it.