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Upgrade to 4.52 and it crashes opening some common mail messages

Thanks for the info...

It seems that the problem messages that caused me to create this initial post are no longer an issue !? So something changed on my machine...

I will however, know to use the Crash Dump extension in future if there are issues.

<p>Thanks for the info... </p><p>It seems that the problem messages that caused me to create this initial post are no longer an issue !? So something changed on my machine...</p><p>I will however, know to use the Crash Dump extension in future if there are issues. </p>

Hi All,

Been running PM 4.41  on our (small) Windows network for a few years. For the most part it has been reliable for me.

 

I recently upgraded to use Pegasus 4.52  (from version 4.41) as a few of our users  are running Win7 64 bit.

 

However, now I am experience Pegasus mail crashes on some common email messages which I never was before.

One of the messages I sent from my home email account (using Thunderbird) and it simply contains 2 web site links. Another of the messages which crash Pegasus is a standard email report that is generated from our internal company bug tracking program. I have received thousands of these in the past couple of years and they have never crashed Pegasus before upgraded to V4.52.

Is this likely to be a BearHtml problem? I thought Pegasus 4.52 came with a newer, more stable version of BearHtml. I believe I was running V4.6.3.0 of BearHtml.dll with Pegasus 4.41 before upgrading... and that version seems unchanged after the upgrade.

I notice there is a Crash Dump extension in the download area but I have not installed it as it is unclear to me how this will affect a shared network drive setup of Pegasus.

Of note, I am getting this crash while running on Windows Xp (SP3) 32 bit.

<p>Hi All,</p><p>Been running PM 4.41  on our (small) Windows network for a few years. For the most part it has been reliable for me.</p><p> </p><p>I recently upgraded to use Pegasus 4.52  (from version 4.41) as a few of our users  are running Win7 64 bit.</p><p> </p><p>However, now I am experience Pegasus mail crashes on some common email messages which I never was before.</p><p>One of the messages I sent from my home email account (using Thunderbird) and it simply contains 2 web site links. Another of the messages which crash Pegasus is a standard email report that is generated from our internal company bug tracking program. I have received thousands of these in the past couple of years and they have never crashed Pegasus before upgraded to V4.52.</p><p>Is this likely to be a BearHtml problem? I thought Pegasus 4.52 came with a newer, more stable version of BearHtml. I believe I was running V4.6.3.0 of BearHtml.dll with Pegasus 4.41 before upgrading... and that version seems unchanged after the upgrade.</p><p>I notice there is a Crash Dump extension in the download area but I have not installed it as it is unclear to me how this will affect a shared network drive setup of Pegasus. </p><p>Of note, I am getting this crash while running on Windows Xp (SP3) 32 bit. </p>

[quote user="edg"]I notice there is a Crash Dump extension in the download area but I have not installed it as it is unclear to me how this will affect a shared network drive setup of Pegasus.[/quote]

It offers to install for the current (Pegasus Mail) user only (which is the recommended installation in your case) and shouldn't affect any other users as Pegasus Mail won't find the required files in their respective mailboxes.

<p>[quote user="edg"]I notice there is a Crash Dump extension in the download area but I have not installed it as it is unclear to me how this will affect a shared network drive setup of Pegasus.[/quote]</p><p>It offers to install for the current (Pegasus Mail) user only (which is the recommended installation in your case) and shouldn't affect any other users as Pegasus Mail won't find the required files in their respective mailboxes.</p>
			Michael
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