Community Discussions and Support
New installation: "The user you are attempting to become... "

[quote user="KenGeorge"]

 

Hello Steffan,

My apologies, I seem to have missed your reply earlier.

I have clicked your link and it seems to take me to the forum home page.

Ken.

[/quote]

Hello Ken, I don't think you missed anything, because when I posted my reply, I got the message that it needed site administrator approval (on account of the hyperlink I inserted, which is why I sometimes don't bother to insert hyperlinks but just provide the URLs), so my post simply appeared later. Anyway, you're much better off with Mr. Stephenson :-) As for my link, it should've taken you to http://community.pmail.com/forums/thread/19535.aspx, but I see that it doesn't. Or rather that it didn't, for I've fixed it now.

Cheers!

[quote user="KenGeorge"]<p> </p><p>Hello Steffan,</p><p>My apologies, I seem to have missed your reply earlier.</p><p>I have clicked your link and it seems to take me to the forum home page.</p><p>Ken. </p><p>[/quote]</p><p>Hello Ken, I don't think you missed anything, because when I posted my reply, I got the message that it needed site administrator approval (on account of the hyperlink I inserted, which is why I sometimes don't bother to insert hyperlinks but just provide the URLs), so my post simply appeared later. Anyway, you're much better off with Mr. Stephenson :-) As for my link, it should've taken you to http://community.pmail.com/forums/thread/19535.aspx, but I see that it doesn't. Or rather that it didn't, for I've fixed it now.</p><p>Cheers!</p>

Hi,

I have been using Pegasus (no problems) for a long time on an XP machine. I have also moved Pegasus as I have updated machines in the past (seemed easy, from memory). Now I am stuck and can't seem to get Pegasus setup on a new netbook running Win7. Help appreciated.

I can get Pegasus installed, but it doesn't ask for 'multi-user', so the first thing I do is delete the file C:\pmail\pmail.cfg, this gives me the multi-user option which I select and also enter the mailbox location ( D:\EMAIL ). I then create a new account with admin rights and close the window.

When I try to run Pegasus, I get the error message... "The user you are trying to become (nnn) does not exist on this system.".

I have un/reinstalled many times and tried checking/changing all (one at a time) of the pmail cfg & usr, which seem ok, but without any luck. Could anyone please give me a run-through on how to do this.

My ultimate goal is to install Pegasus in the default directory ( C:\PMAIL ) with my multiple account mailboxes created in a sub directories of D:\EMAIL and then to copy my existing mail folders into these directories.

I've tried many things that haven't worked, so now I'm going to do another fresh install and see if anyone will kindly offer any suggestions.

It would be a bonus if I was able to copy all of my existing account settings, but I can set them up anew if needed, because installation and directories are a different structure on the new netbook... just need to first get past this 'user doesn't exist' error for my first step.

Thanks,

Ken

<SPAN lang=""> <P>Hi,</P> <P>I have been using Pegasus (no problems) for a long time on an XP machine. I have also moved Pegasus as I have updated machines in the past (seemed easy, from memory). Now I am stuck and can't seem to get Pegasus setup on a new netbook running Win7. Help appreciated.</P> <P>I can get Pegasus installed, but it doesn't ask for 'multi-user', so the first thing I do is delete the file C:\pmail\pmail.cfg, this gives me the multi-user option which I select and also enter the mailbox location ( D:\EMAIL ). I then create a new account with admin rights and close the window.</P> <P>When I try to run Pegasus, I get the error message... "The user you are trying to become (nnn) does not exist on this system.".</P> <P>I have un/reinstalled many times and tried checking/changing all (one at a time) of the pmail cfg & usr, which seem ok, but without any luck. Could anyone please give me a run-through on how to do this. </P> <P>My ultimate goal is to install Pegasus in the default directory ( C:\PMAIL ) with my multiple account mailboxes created in a sub directories of D:\EMAIL and then to copy my existing mail folders into these directories.</P> <P>I've tried many things that haven't worked, so now I'm going to do another fresh install and see if anyone will kindly offer any suggestions.</P> <P>It would be a bonus if I was able to copy all of my existing account settings, but I can set them up anew if needed, because installation and directories are a different structure on the new netbook... just need to first get past this 'user doesn't exist' error for my first step.</P> <P>Thanks,</P> <P>Ken</P></SPAN>


> When I try to run Pegasus, I get the error message... "The user you are trying to become (nnn) does not exist on this system.".
>
> I have un/reinstalled many times and tried checking/changing all (one at a time) of the pmail cfg & usr, which seem ok, but without any
> luck. Could anyone please give me a run-through on how to do this.
>
> My ultimate goal is to install Pegasus in the default directory ( C:\PMAIL ) with my multiple account mailboxes created in a sub
> directories of D:\EMAIL and then to copy my existing mail folders into these directories.

You need to run pconfig.exe and change the home and new mail directory spec to d;\email\~n so that Pegasus Mail know where the mailboxes are located.  In addition, you need to check the rights to the d:\PMAIL directory structure to ensure PMail and the users have the rights to use this directory structure.

If this is Win7 64 you'll not be able to run the 16-bit program.  To run 16-bit MSDOS programs on your 64-bit Windows systems (and Linux) get a copy of DOSBox. This is quite handy to have around when you have old MSDOS utilities to run.

http://www.dosbox.com/

> When I try to run Pegasus, I get the error message... "The user you are trying to become (nnn) does not exist on this system.". > > I have un/reinstalled many times and tried checking/changing all (one at a time) of the pmail cfg & usr, which seem ok, but without any > luck. Could anyone please give me a run-through on how to do this. > > My ultimate goal is to install Pegasus in the default directory ( C:\PMAIL ) with my multiple account mailboxes created in a sub > directories of D:\EMAIL and then to copy my existing mail folders into these directories. You need to run pconfig.exe and change the home and new mail directory spec to d;\email\~n so that Pegasus Mail know where the mailboxes are located.  In addition, you need to check the rights to the d:\PMAIL directory structure to ensure PMail and the users have the rights to use this directory structure. If this is Win7 64 you'll not be able to run the 16-bit program.  To run 16-bit MSDOS programs on your 64-bit Windows systems (and Linux) get a copy of DOSBox. This is quite handy to have around when you have old MSDOS utilities to run. http://www.dosbox.com/

[quote user="Thomas R. Stephenson"]

You need to run pconfig.exe and change the home and new mail directory spec to d;\email\~n so that Pegasus Mail know where the mailboxes are located.  In addition, you need to check the rights to the d:\PMAIL directory structure to ensure PMail and the users have the rights to use this directory structure.

If this is Win7 64 you'll not be able to run the 16-bit program.  To run 16-bit MSDOS programs on your 64-bit Windows systems (and Linux) get a copy of DOSBox. This is quite handy to have around when you have old MSDOS utilities to run.

http://www.dosbox.com/

[/quote]

 

Hello Thomas,

 

I have tried this before without success, but I did this again anyway...

1. Fresh Pegasus install

2. Deleted the file c:\pmail\programs\pmail.cfg so that I could start Pegasus with the multi-user option

3. Restarted Pegasus and selected multi-user and pointed to the directory (e:\email)

4 Run the pconfig.exe utility and changed the existing paths from e:\email~8 to e:\email~n

Still the same error message (The user doesn't exist) .

<p>[quote user="Thomas R. Stephenson"] You need to run pconfig.exe and change the home and new mail directory spec to d;\email\~n so that Pegasus Mail know where the mailboxes are located.  In addition, you need to check the rights to the d:\PMAIL directory structure to ensure PMail and the users have the rights to use this directory structure. If this is Win7 64 you'll not be able to run the 16-bit program.  To run 16-bit MSDOS programs on your 64-bit Windows systems (and Linux) get a copy of DOSBox. This is quite handy to have around when you have old MSDOS utilities to run. http://www.dosbox.com/ [/quote]</p><p> </p><p>Hello Thomas,</p><p> </p><p>I have tried this before without success, but I did this again anyway...</p><p>1. Fresh Pegasus install</p><p>2. Deleted the file c:\pmail\programs\pmail.cfg so that I could start Pegasus with the multi-user option</p><p>3. Restarted Pegasus and selected multi-user and pointed to the directory (e:\email)</p><p>4 Run the pconfig.exe utility and changed the existing paths from e:\email~8 to e:\email~n</p><p>Still the same error message (The user doesn't exist) . </p>

> 4 Run the pconfig.exe utility and changed the existing paths from e:\email~8 to e:\email~n

That's d:\email\~8 (or ~n)  With this structure PMail will be looking for a directory d:\emailusername.

The structure would look like.

c:\pmail                                the program
d:\email                                the pmail.usr file
d:\email\user1                     the users mailboxes

BTW, why are you not just copying the users mailboxes to the d;\email directory and PMail to c:\pmail?

 

 

 
<p>> 4 Run the pconfig.exe utility and changed the existing paths from e:\email~8 to e:\email~n</p><p>That's d:\email\~8 (or ~n)  With this structure PMail will be looking for a directory d:\emailusername. </p><p>The structure would look like.</p><p>c:\pmail                                the program d:\email                                the pmail.usr file d:\email\user1                     the users mailboxes </p><p>BTW, why are you not just copying the users mailboxes to the d;\email directory and PMail to c:\pmail?</p><p> </p><p> </p><blockquote> </blockquote>

[quote user="Thomas R. Stephenson"]

> 4 Run the pconfig.exe utility and changed the existing paths from e:\email~8 to e:\email~n

That's d:\email\~8 (or ~n)  With this structure PMail will be looking for a directory d:\emailusername.

The structure would look like.

c:\pmail                                the program
d:\email                                the pmail.usr file
d:\email\user1                     the users mailboxes

BTW, why are you not just copying the users mailboxes to the d;\email directory and PMail to c:\pmail?

 [/quote]

 

Sorry Thomas, that was a typing error, I did actually enter the correct format, eg: d:\email\~n in the pconfig utility ... it still gives me the error!

Right or wrong, I didn't want to just copy everything, I thought a fresh install would be safest as the directory structure is different on the two machines and I do like Windows to create the correct registry settings. I will copy the mailboxes once I get past this hurdle.

 

 

[quote user="Thomas R. Stephenson"]<p>> 4 Run the pconfig.exe utility and changed the existing paths from e:\email~8 to e:\email~n</p><p>That's d:\email\~8 (or ~n)  With this structure PMail will be looking for a directory d:\emailusername. </p><p>The structure would look like.</p><p>c:\pmail                                the program d:\email                                the pmail.usr file d:\email\user1                     the users mailboxes </p><p>BTW, why are you not just copying the users mailboxes to the d;\email directory and PMail to c:\pmail?</p><p> [/quote]</p><p> </p><p>Sorry Thomas, that was a typing error, I did actually enter the correct format, eg: d:\email\~n in the pconfig utility ... it still gives me the error!</p><p>Right or wrong, I didn't want to just copy everything, I thought a fresh install would be safest as the directory structure is different on the two machines and I do like Windows to create the correct registry settings. I will copy the mailboxes once I get past this hurdle. </p><p> </p><p> </p>

> Sorry Thomas, that was a typing error, I did actually enter the correct format, eg: d:\email\~n in the pconfig utility ... it still gives me the
> error!

Is the pmail.usr file in the d;\email directory?  Do you have all rights to the file?  Is there user directories here?

>
> Right or wrong, I didn't want to just copy everything, I thought a fresh install would be safest as the directory structure is different
> on the two machines and I do like Windows to create the correct registry settings.

There is little in registry that affects Pegasus Mail since it's configuration is held in the ini file. 

> I will copy the mailboxes once I have I get past this hurdle.

If the structure is correct and it still gives you this error message then Win7 is blocking access to the directories.  Check the rights to the d:\email directory structure, including subdirectories to ensure that you have the necessary rights to read, scan, create, delete files. 

 

<p>> Sorry Thomas, that was a typing error, I did actually enter the correct format, eg: d:\email\~n in the pconfig utility ... it still gives me the > error!</p><p>Is the pmail.usr file in the d;\email directory?  Do you have all rights to the file?  Is there user directories here? </p><p>> > Right or wrong, I didn't want to just copy everything, I thought a fresh install would be safest as the directory structure is different > on the two machines and I do like Windows to create the correct registry settings. There is little in registry that affects Pegasus Mail since it's configuration is held in the ini file.  > I will copy the mailboxes once I have I get past this hurdle. If the structure is correct and it still gives you this error message then Win7 is blocking access to the directories.  Check the rights to the d:\email directory structure, including subdirectories to ensure that you have the necessary rights to read, scan, create, delete files.  </p><p> </p>

[quote user="Thomas R. Stephenson"]

Is the pmail.usr file in the d;\email directory?  Do you have all rights to the file?  Is there user directories here?

[/quote]

 

Yes it is there and contains a single line...  " A;Ken;Ken " (w/out quotes)

W7 reports that I have full rights and indeed I can manually edit/rename it... as a test. There is the one created user sub-dir " Ken ".

[quote user="Thomas R. Stephenson"]


If the structure is correct and it still gives you this error message then Win7 is blocking access to the directories.  Check the rights to the d:\email directory structure, including subdirectories to ensure that you have the necessary rights to read, scan, create, delete files. 

[/quote]

 

Being new to Win7 and having skipped Vista, I wasn't familiar with the new security settings regarding ownership & permissions, so I have just been reading up on it. I have ensured that I can read/open/rename all files in the d:\email and sub-directory folders. One thing Win7 doesn't seem to allow is un-setting the 'read only' attribute for the base folder (d:\email). but as I say, I can play around with all files within that directory and it's subs.

Is it correct...  the ONLY files Pegasus has created in my mailbox directories are... d:\email -> pmail.usr and d:\email\ ken - dfaahv7a.cnm the later being Davids 'new mail' welcome message. This is all the structure and files Pegasus has created... I always thought there was another pmail.ini file in the user mail directory, or is that only after additional accounts are created?

 This is sending my ga-ga !

[quote user="Thomas R. Stephenson"]<p>Is the pmail.usr file in the d;\email directory?  Do you have all rights to the file?  Is there user directories here? </p><p>[/quote]</p><p> </p><p>Yes it is there and contains a single line...  " A;Ken;Ken " (w/out quotes)</p><p>W7 reports that I have full rights and indeed I can manually edit/rename it... as a test. There is the one created user sub-dir " Ken ". </p><p>[quote user="Thomas R. Stephenson"]</p><p> If the structure is correct and it still gives you this error message then Win7 is blocking access to the directories.  Check the rights to the d:\email directory structure, including subdirectories to ensure that you have the necessary rights to read, scan, create, delete files.  </p><p>[/quote]</p><p> </p><p>Being new to Win7 and having skipped Vista, I wasn't familiar with the new security settings regarding ownership & permissions, so I have just been reading up on it. I have ensured that I can read/open/rename all files in the d:\email and sub-directory folders. One thing Win7 doesn't seem to allow is un-setting the 'read only' attribute for the base folder (d:\email). but as I say, I can play around with all files within that directory and it's subs.</p><p>Is it correct...  the ONLY files Pegasus has created in my mailbox directories are... d:\email -> pmail.usr and d:\email\ ken - dfaahv7a.cnm the later being Davids 'new mail' welcome message. This is all the structure and files Pegasus has created... I always thought there was another pmail.ini file in the user mail directory, or is that only after additional accounts are created?</p><p> This is sending my ga-ga ! </p>

>
> > Is the pmail.usr file in the d;\email directory?  Do you have all rights to the file?  Is there user directories here?
>
>  
> Yes it is there and contains a single line...  " A;Ken;Ken " (w/out quotes)

Ok, then there is only one user.

> W7 reports that I have full rights and indeed I can manually edit/rename it... as a test.
>
>
> > If the structure is correct and it still gives you this error message then Win7 is blocking access to the directories.  Check the rights to
> > the d:\email directory structure, including subdirectories to ensure that you have the necessary rights to read, scan, create, delete files.
> 
> Being new to Win7 and having skipped Vista, I wasn't familiar with the new security settings regarding ownership & permissions, so I have
> just been reading up on it. I have ensured that I can read/open/rename all files in the d:\email and sub-directory folders. One thing Win7
> doesn't seem to allow is un-setting the 'read only' attribute for the base folder (d:\email). but as I say, I can play around with all files
> within that directory and it's subs.

Ok, Pegasus Mail is telling you is can't find a user when it can't either find a pmail.ini in the users mail directory and/or cannot create the file in the specified directory.

> Is it correct...  the ONLY files Pegasus has created in my mailbox directories are... d:\email -> pmail.usr and d:\email\ ken -
> dfaahv7a.cnm the later being Davids 'new mail' welcome message. This is all the structure and files Pegasus has created... I always thought
> there was another pmail.ini file in the user mail directory, or is that only after additional accounts are created?

It should be created when you start as that user.  It first scans the pmail.usr file to see if the user exists and then goes to the matching subdirectory to find/create the pmail.ini file.  If it can't find the directory or create the file then you get the "User not found error" message.

Use Help | About Pegasus Mail | Info to verify the setup.  Here's mine with my PMail folders on a different system, a different drive would be similar.  I've got a different setup with a number of users all using the same HOME mail directory and different NEW mail directories.  They are (almost) never used at the same time.

Pegasus Mail for Microsoft Windows
Copyright (C) 1992-2010, David Harris, all rights reserved
Electronic mail to support@pmail.gen.nz.

WinPMail version: Version 4.53 (Win32), Aug 10 2010
Language resources: Standard UK English resource set
Extension Manager version: 1.13
Operating mode: Standalone
User name and ID: support, 0
Windows version: 5.1
Windows flag word: 0
WINPMAIL.EXE directory: C:\pmail
Home mailbox location: \\tstephenson\c_drive\pmail\mail\thomas
New mailbox location: \\tstephenson\c_drive\PMAIL\MAIL\support
TMP environment variable: C:\WINDOWS\TEMP
TEMP environment variable: C:\WINDOWS\TEMP
LAN-based SMTP support: N, N, N
NetWare MHS support: N, N, N
Built-in TCP/IP support: Enabled
  - WINSOCK version: WinSock 2.0
  - WINSOCK path: C:\WINDOWS\system32\WSOCK32.DLL
Commandline: -a -i support -ms
Active -Z options: 32768
PMR variable: (None)
PML variable: (None)
MAI variable: (None)
NB variable: (None)
Autofiltering folders: 6 (6 active, 0 inactive)
Last new mail count: 5

 

<p>> > > Is the pmail.usr file in the d;\email directory?  Do you have all rights to the file?  Is there user directories here? > >   > Yes it is there and contains a single line...  " A;Ken;Ken " (w/out quotes) Ok, then there is only one user. > W7 reports that I have full rights and indeed I can manually edit/rename it... as a test. > > > > If the structure is correct and it still gives you this error message then Win7 is blocking access to the directories.  Check the rights to > > the d:\email directory structure, including subdirectories to ensure that you have the necessary rights to read, scan, create, delete files. >  > Being new to Win7 and having skipped Vista, I wasn't familiar with the new security settings regarding ownership & permissions, so I have > just been reading up on it. I have ensured that I can read/open/rename all files in the d:\email and sub-directory folders. One thing Win7 > doesn't seem to allow is un-setting the 'read only' attribute for the base folder (d:\email). but as I say, I can play around with all files > within that directory and it's subs. Ok, Pegasus Mail is telling you is can't find a user when it can't either find a pmail.ini in the users mail directory and/or cannot create the file in the specified directory. > Is it correct...  the ONLY files Pegasus has created in my mailbox directories are... d:\email -> pmail.usr and d:\email\ ken - > dfaahv7a.cnm the later being Davids 'new mail' welcome message. This is all the structure and files Pegasus has created... I always thought > there was another pmail.ini file in the user mail directory, or is that only after additional accounts are created? It should be created when you start as that user.  It first scans the pmail.usr file to see if the user exists and then goes to the matching subdirectory to find/create the pmail.ini file.  If it can't find the directory or create the file then you get the "User not found error" message.</p><p>Use Help | About Pegasus Mail | Info to verify the setup.  Here's mine with my PMail folders on a different system, a different drive would be similar.  I've got a different setup with a number of users all using the same HOME mail directory and different NEW mail directories.  They are (almost) never used at the same time. </p>Pegasus Mail for Microsoft Windows Copyright (C) 1992-2010, David Harris, all rights reserved Electronic mail to support@pmail.gen.nz. WinPMail version: Version 4.53 (Win32), Aug 10 2010 Language resources: Standard UK English resource set Extension Manager version: 1.13 Operating mode: Standalone User name and ID: support, 0 Windows version: 5.1 Windows flag word: 0 WINPMAIL.EXE directory: C:\pmail Home mailbox location: \\tstephenson\c_drive\pmail\mail\thomas New mailbox location: \\tstephenson\c_drive\PMAIL\MAIL\support TMP environment variable: C:\WINDOWS\TEMP TEMP environment variable: C:\WINDOWS\TEMP LAN-based SMTP support: N, N, N NetWare MHS support: N, N, N Built-in TCP/IP support: Enabled   - WINSOCK version: WinSock 2.0   - WINSOCK path: C:\WINDOWS\system32\WSOCK32.DLL Commandline: -a -i support -ms Active -Z options: 32768 PMR variable: (None) PML variable: (None) MAI variable: (None) NB variable: (None) Autofiltering folders: 6 (6 active, 0 inactive) Last new mail count: 5 <p>  </p>

[quote user="Thomas R. Stephenson"]


Ok, Pegasus Mail is telling you is can't find a user when it can't either find a pmail.ini in the users mail directory and/or cannot create the file in the specified directory.

> Is it correct...  the ONLY files Pegasus has created in my mailbox directories are... d:\email -> pmail.usr and d:\email\ ken -
> dfaahv7a.cnm the later being Davids 'new mail' welcome message. This is all the structure and files Pegasus has created... I always thought
> there was another pmail.ini file in the user mail directory, or is that only after additional accounts are created?

It should be created when you start as that user.  It first scans the pmail.usr file to see if the user exists and then goes to the matching subdirectory to find/create the pmail.ini file.  If it can't find the directory or create the file then you get the "User not found error" message.

 [/quote]

 So are we saying that I'm missing the d:\email\ken\pmail.ini file?... this is what (at least) I thought was missing. Can/should I manually create one?

 

[quote user="Thomas R. Stephenson"]

Use Help | About Pegasus Mail | Info to verify the setup.  Here's mine with my PMail folders on a different system, a different drive would be similar.  I've got a different setup with a number of users all using the same HOME mail directory and different NEW mail directories.  They are (almost) never used at the same time.

Pegasus Mail for Microsoft Windows
Copyright (C) 1992-2010, David Harris, all rights reserved
Electronic mail to support@pmail.gen.nz.

WinPMail version: Version 4.53 (Win32), Aug 10 2010
Language resources: Standard UK English resource set
Extension Manager version: 1.13
Operating mode: Standalone
User name and ID: support, 0
Windows version: 5.1
Windows flag word: 0
WINPMAIL.EXE directory: C:\pmail
Home mailbox location: \\tstephenson\c_drive\pmail\mail\thomas
New mailbox location: \\tstephenson\c_drive\PMAIL\MAIL\support
TMP environment variable: C:\WINDOWS\TEMP
TEMP environment variable: C:\WINDOWS\TEMP
LAN-based SMTP support: N, N, N
NetWare MHS support: N, N, N
Built-in TCP/IP support: Enabled
  - WINSOCK version: WinSock 2.0
  - WINSOCK path: C:\WINDOWS\system32\WSOCK32.DLL
Commandline: -a -i support -ms
Active -Z options: 32768
PMR variable: (None)
PML variable: (None)
MAI variable: (None)
NB variable: (None)
Autofiltering folders: 6 (6 active, 0 inactive)
Last new mail count: 5 

[/quote]

 

I can't get into Pegasus, normally, because of the error, so I've gone to  C:\Pmail\Programs and directly run the executable (Wimpm-32). If doing it this way still gives a valid report, I'm getting the follow under info. (One thing that does hit me straight away is it reports 'Standalone', when in fact I went through the proceedure of creating a multi-user installation... don't know if that would give me an error!) :-

 

Pegasus Mail for Microsoft Windows
Copyright (C) 1992-2010, David Harris, all rights reserved
Electronic mail to support@pmail.gen.nz.

WinPMail version: Version 4.52 (Win32), Jan 13 2010
Language resources: Standard UK English resource set
Extension Manager version: 1.13
Operating mode: Standalone
User name and ID: Ken, 0
Windows version: 6.1
Windows flag word: 0
WINPMAIL.EXE directory: C:\PMAIL\Programs
Home mailbox location: D:\EMAIL\Ken
New mailbox location: D:\EMAIL\Ken
TMP environment variable: C:\Users\Ken\AppData\Local\Temp
TEMP environment variable: C:\Users\Ken\AppData\Local\Temp
LAN-based SMTP support: N, N, N
NetWare MHS support: N, N, N
Built-in TCP/IP support: Enabled
  - WINSOCK version: (Not loaded)
  - WINSOCK path: C:\windows\system32\WSOCK32.DLL
Commandline:
Active -Z options: 32768
PMR variable: (None)
PML variable: (None)
MAI variable: (None)
NB variable: (None)
Autofiltering folders: 0 (0 active, 0 inactive)
Last new mail count: 1
 

[quote user="Thomas R. Stephenson"]<p> Ok, Pegasus Mail is telling you is can't find a user when it can't either find a pmail.ini in the users mail directory and/or cannot create the file in the specified directory. > Is it correct...  the ONLY files Pegasus has created in my mailbox directories are... d:\email -> pmail.usr and d:\email\ ken - > dfaahv7a.cnm the later being Davids 'new mail' welcome message. This is all the structure and files Pegasus has created... I always thought > there was another pmail.ini file in the user mail directory, or is that only after additional accounts are created? It should be created when you start as that user.  It first scans the pmail.usr file to see if the user exists and then goes to the matching subdirectory to find/create the pmail.ini file.  If it can't find the directory or create the file then you get the "User not found error" message.</p><p> [/quote] </p><p> So are we saying that I'm missing the d:\email\ken\pmail.ini file?... this is what (at least) I thought was missing. Can/should I manually create one? </p><p> </p><p>[quote user="Thomas R. Stephenson"] </p><p>Use Help | About Pegasus Mail | Info to verify the setup.  Here's mine with my PMail folders on a different system, a different drive would be similar.  I've got a different setup with a number of users all using the same HOME mail directory and different NEW mail directories.  They are (almost) never used at the same time. </p>Pegasus Mail for Microsoft Windows Copyright (C) 1992-2010, David Harris, all rights reserved Electronic mail to support@pmail.gen.nz. WinPMail version: Version 4.53 (Win32), Aug 10 2010 Language resources: Standard UK English resource set Extension Manager version: 1.13 Operating mode: Standalone User name and ID: support, 0 Windows version: 5.1 Windows flag word: 0 WINPMAIL.EXE directory: C:\pmail Home mailbox location: \\tstephenson\c_drive\pmail\mail\thomas New mailbox location: \\tstephenson\c_drive\PMAIL\MAIL\support TMP environment variable: C:\WINDOWS\TEMP TEMP environment variable: C:\WINDOWS\TEMP LAN-based SMTP support: N, N, N NetWare MHS support: N, N, N Built-in TCP/IP support: Enabled   - WINSOCK version: WinSock 2.0   - WINSOCK path: C:\WINDOWS\system32\WSOCK32.DLL Commandline: -a -i support -ms Active -Z options: 32768 PMR variable: (None) PML variable: (None) MAI variable: (None) NB variable: (None) Autofiltering folders: 6 (6 active, 0 inactive) Last new mail count: 5  <p>[/quote]</p><p> </p><p>I can't get into Pegasus, normally, because of the error, so I've gone to  C:\Pmail\Programs and directly run the executable (Wimpm-32). If doing it this way still gives a valid report, I'm getting the follow under info. (One thing that does hit me straight away is it reports 'Standalone', when in fact I went through the proceedure of creating a multi-user installation... don't know if that would give me an error!) :- </p><p> </p><p>Pegasus Mail for Microsoft Windows Copyright (C) 1992-2010, David Harris, all rights reserved Electronic mail to support@pmail.gen.nz. WinPMail version: Version 4.52 (Win32), Jan 13 2010 Language resources: Standard UK English resource set Extension Manager version: 1.13 Operating mode: Standalone User name and ID: Ken, 0 Windows version: 6.1 Windows flag word: 0 WINPMAIL.EXE directory: C:\PMAIL\Programs Home mailbox location: D:\EMAIL\Ken New mailbox location: D:\EMAIL\Ken TMP environment variable: C:\Users\Ken\AppData\Local\Temp TEMP environment variable: C:\Users\Ken\AppData\Local\Temp LAN-based SMTP support: N, N, N NetWare MHS support: N, N, N Built-in TCP/IP support: Enabled   - WINSOCK version: (Not loaded)   - WINSOCK path: C:\windows\system32\WSOCK32.DLL Commandline: Active -Z options: 32768 PMR variable: (None) PML variable: (None) MAI variable: (None) NB variable: (None) Autofiltering folders: 0 (0 active, 0 inactive) Last new mail count: 1  </p>

Update:

 

After running Pegasus directly from the executable file (as previous post), I've found that Pegasus has now created 22 files in the d:\email\ken directory, including a pmail.ini. It has also created an empty sub-dir named RmtFiles.

 That 'might' be good news (I don't know), bad news is... I still can't get into Pegasus via the desktop shortcut using the username 'Ken'... still the user not on the system error!

<p>Update:</p><p> </p><p>After running Pegasus directly from the executable file (as previous post), I've found that Pegasus has now created 22 files in the d:\email\ken directory, including a pmail.ini. It has also created an empty sub-dir named RmtFiles.</p><p> That 'might' be good news (I don't know), bad news is... I still can't get into Pegasus via the desktop shortcut using the username 'Ken'... still the user not on the system error! </p>

[quote user="Steffan"]

You may find this thread helpful: http://community.pmail.com/forums/thread/19535.aspx

Cheers!

[/quote]

 

Hello Steffan,

My apologies, I seem to have missed your reply earlier.

I have clicked your link and it seems to take me to the forum home page.

Ken.

[quote user="Steffan"]<p>You may find this thread helpful: <a href="http://community.pmail.com/forums/" mce_href="http://community.pmail.com/forums/">http://community.pmail.com/forums/thread/19535.aspx</a></p><p>Cheers! </p><p>[/quote]</p><p> </p><p>Hello Steffan,</p><p>My apologies, I seem to have missed your reply earlier.</p><p>I have clicked your link and it seems to take me to the forum home page.</p><p>Ken. </p>

 That 'might' be good news (I don't know), bad news is... I still can't

get into Pegasus via the desktop shortcut using the username 'Ken'...

still the user not on the system error!

Either create a new shortcut or edit the current shortcut to fix the path to the program and directory.

 

<blockquote> That 'might' be good news (I don't know), bad news is... I still can't get into Pegasus via the desktop shortcut using the username 'Ken'... still the user not on the system error!</blockquote><p>Either create a new shortcut or edit the current shortcut to fix the path to the program and directory.</p><p> </p>

[quote user="Thomas R. Stephenson"]

 That 'might' be good news (I don't know), bad news is... I still can't

get into Pegasus via the desktop shortcut using the username 'Ken'...

still the user not on the system error!

Either create a new shortcut or edit the current shortcut to fix the path to the program and directory.

 

[/quote]

 

Thomas, I think that misses the point somewhat, unless your thinking of something I don't understand.

The shortcut points to the executable and starts Pegasus, but the original problem continues in as much as soon as the Pegasus splash screen appears, it asks for the user name. I enter the name (Ken) for the single account that I created (as mentioned above) and Pegasus still reports the error... 'The user you are attempting to become does not exist', so I can't get into Pegasus!. In case your wondering, I have also tried 'Admin' as the user, but I still get this error message.

Today (been working on this for 3 days now!!!), I even did a clean reload of the OS (just in case) and tried installing Pegasus again... same result, same problem, same error message... The user doesn't exist!

[quote user="Thomas R. Stephenson"]<blockquote> That 'might' be good news (I don't know), bad news is... I still can't get into Pegasus via the desktop shortcut using the username 'Ken'... still the user not on the system error!</blockquote><p>Either create a new shortcut or edit the current shortcut to fix the path to the program and directory.</p><p> </p><p>[/quote]</p><p> </p><p>Thomas, I think that misses the point somewhat, unless your thinking of something I don't understand. </p><p>The shortcut points to the executable and starts Pegasus, but the original problem continues in as much as soon as the Pegasus splash screen appears, it asks for the user name. I enter the name (Ken) for the single account that I created (as mentioned above) and Pegasus still reports the error... 'The user you are attempting to become does not exist', so I can't get into Pegasus!. In case your wondering, I have also tried 'Admin' as the user, but I still get this error message.</p><p>Today (been working on this for 3 days now!!!), I even did a clean reload of the OS (just in case) and tried installing Pegasus again... same result, same problem, same error message... The user doesn't exist! </p>

Today (been working on this for 3 days now!!!), I even did a clean

reload of the OS (just in case) and tried installing Pegasus again...

same result, same problem, same error message... The user doesn't exist!

The point I am trying to make is that if you can run c:\pmail\programs\winpm-32.exe and it properly starts then there is something wrong with the shortcut.  The error message "The user does not exist" really means that the path to the program and the startup directory in wrong.  If you create a new shortcut and it works then you can compare the setting in the new shortcut  to the old one.

 

 

<blockquote>Today (been working on this for 3 days now!!!), I even did a clean reload of the OS (just in case) and tried installing Pegasus again... same result, same problem, same error message... The user doesn't exist! </blockquote><p>The point I am trying to make is that if you can run c:\pmail\programs\winpm-32.exe and it properly starts then there is something wrong with the shortcut.  The error message "The user does not exist" really means that the path to the program and the startup directory in wrong.  If you create a new shortcut and it works then you can compare the setting in the new shortcut  to the old one.</p><p> </p><p> </p>

[quote user="Thomas R. Stephenson"]

Today (been working on this for 3 days now!!!), I even did a clean

reload of the OS (just in case) and tried installing Pegasus again...

same result, same problem, same error message... The user doesn't exist!

The point I am trying to make is that if you can run c:\pmail\programs\winpm-32.exe and it properly starts then there is something wrong with the shortcut.  The error message "The user does not exist" really means that the path to the program and the startup directory in wrong.  If you create a new shortcut and it works then you can compare the setting in the new shortcut  to the old one.

 [/quote]

 

I will try a new shortcut later Thomas, I need to reinstall Pegasus for the 100th time. My point was though, that my shorcuts have been starting Pegasus, at least to the flash screen and I only have one copy of Pegasus installed at any one time, so that say's to me that it's correctly pointing to the executable... Y/N?

[quote user="Thomas R. Stephenson"]<blockquote>Today (been working on this for 3 days now!!!), I even did a clean reload of the OS (just in case) and tried installing Pegasus again... same result, same problem, same error message... The user doesn't exist! </blockquote><p>The point I am trying to make is that if you can run c:\pmail\programs\winpm-32.exe and it properly starts then there is something wrong with the shortcut.  The error message "The user does not exist" really means that the path to the program and the startup directory in wrong.  If you create a new shortcut and it works then you can compare the setting in the new shortcut  to the old one.</p><p> [/quote]</p><p> </p><p>I will try a new shortcut later Thomas, I need to reinstall Pegasus for the 100th time. My point was though, that my shorcuts have been starting Pegasus, at least to the flash screen and I only have one copy of Pegasus installed at any one time, so that say's to me that it's correctly pointing to the executable... Y/N? </p>

> I will try a new shortcut later Thomas, I need to reinstall Pegasus for the 100th time.

You do not need to re-install anything.  The program works, you proved that when you were able to start the program, it's just that the shortcut is pointing to some invalid path.  You need to fix the shortcut.

> My point was though, that my shorcuts have been starting Pegasus, at least to the flash screen and I only have one
> copy of Pegasus installed at any one time, so that say's to me that it's correctly pointing to the executable... Y/N?

Yes, no and maybe.  The error you get could be related to the startup directory be specified, not the path to the program.  It can also be that it sees something like a Netware system and it trying to read the user info from the server.  The real answer is that when you click on the c:\pmail\program\winpm-32.exe application it works; when you click on the shortcut it does not.  Something is broken in the shortcut.

> I will try a new shortcut later Thomas, I need to reinstall Pegasus for the 100th time. You do not need to re-install anything.  The program works, you proved that when you were able to start the program, it's just that the shortcut is pointing to some invalid path.  You need to fix the shortcut. > My point was though, that my shorcuts have been starting Pegasus, at least to the flash screen and I only have one > copy of Pegasus installed at any one time, so that say's to me that it's correctly pointing to the executable... Y/N? Yes, no and maybe.  The error you get could be related to the startup directory be specified, not the path to the program.  It can also be that it sees something like a Netware system and it trying to read the user info from the server.  The real answer is that when you click on the c:\pmail\program\winpm-32.exe application it works; when you click on the shortcut it does not.  Something is broken in the shortcut.
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