[quote user="Thomas R. Stephenson"]
The first thing to do is use Tools | Spam and content controls | Spamhalter and turn off the use of Spamhalter so that no more mail is sent to this folder. You could create a different folder and point to that but until you fix the problem I'd recommend that you manually handle your spam.
Are you running any sort of anti-virus software that check the folder files in the Pegasus Mail directory structure? If so turn it off and then right click on the folder and select "Check consistency". If this comes back good try opening the folder again. If it come back with an error about a corrupted index, re-index the folder.
If the program crashes with either of these processes then it looks like the actual PMM file is hosed.
Thanks for the quick replies.
Thomas, I'll answer you first. Spamhalter is not turned on, according to Pegasus. The checkbox 'Enable Spamhalter' is not checked. I would translate that to mean that Spamhalter is not active. However, it has been active at some point in the past. When I dig just a bit deeper to cleanup the Spamhalter database, I find 13,8xx entries, of which 8,4xx would be cleared. So, I must have had Spamhalter active at some point.
When I checked the consistency of the "Junk and Suspicious Mail" I found no problems. I immediately tried to open the folder, and was met with the same error message. Everything seems fine and in good order, except that there is a problem.
Michael, I'm more than happy to set up the minidump. If it will help you and David Harris fine-tune Pegasus, then it is a job well worth the effort. The critical factor is time. I cannot really do too much more until tomorrow. I do not expect the situation to change very much between then and now, so the delay shouldn't effect things too much.
BTW, all other areas of Pegasus seem to be working well. I sent myself a test email, and it came through as it should.
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[quote user="Thomas R. Stephenson"]<p>The first thing to do is use Tools | Spam and content controls | Spamhalter and turn off the use of Spamhalter so that no more mail is sent to this folder.&nbsp; You could create a different folder and point to that but until you fix the problem I'd recommend that you manually handle your spam.&nbsp;
</p><p>Are you running any sort of anti-virus software that check the folder files in the Pegasus Mail directory structure?&nbsp; If so turn it off and then right click on the folder and select "Check consistency".&nbsp;&nbsp; If this comes back good try opening the folder again.&nbsp; If it come back with an error about a corrupted index, re-index the folder.</p><p>If the program crashes with either of these processes then it looks like the actual PMM file is hosed. &nbsp; </p><p>&nbsp;</p><p>&nbsp;Thanks for the quick replies.&nbsp;
</p><p>&nbsp;Thomas, I'll answer you first.&nbsp;&nbsp; Spamhalter is not turned on, according to Pegasus.&nbsp; The checkbox 'Enable Spamhalter' is not checked.&nbsp; I would translate that to mean that Spamhalter is not active.&nbsp; However, it has been active at some point in the past.&nbsp; When I dig just a bit deeper to cleanup the Spamhalter database, I find 13,8xx entries, of which 8,4xx would be cleared.&nbsp; So, I must have had Spamhalter active at some point.</p><p>When I checked the consistency of the "Junk and Suspicious Mail" I found no problems. &nbsp; I immediately tried to open the folder, and was met with the same error message.&nbsp; Everything seems fine and in good order, except that there is a problem.</p><p>&nbsp;Michael,&nbsp; I'm more than happy to set up the minidump.&nbsp; If it will help you and David Harris fine-tune Pegasus, then it is a job well worth the effort.&nbsp; The critical factor is time.&nbsp; I cannot really do too much more until tomorrow.&nbsp; I do not expect the situation to change very much between then and now, so the delay shouldn't effect things too much.</p><p>BTW, all other areas of Pegasus seem to be working well.&nbsp; I sent myself a test email, and it came through as it should.
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