I was hoping someone else had actually tried it, anyway ... Sugar tech support is of course blaming Mercury, but that was expected. The Sugar Imap client does not retrieve new mail when you click on 'Check mail' and only finds new mail if you use 'Syncronize' which is the first clue to me that it has a problem. The following log is from the transaction that occurs when I click 'Syncronize' in Sugar after a new mail with a small PDF attachment is waiting. Our domain and phone numbers has been changed in the following logs. Sorry it took a while, there are other things going on at the moment.
14:25:26.328: Connection from 70.42.242.1, Fri Jan 07 14:25:26 2011<lf>
14:25:26.328: << * OK xxxxxx.com IMAP4rev1 Mercury/32 v4.72 server ready.<cr><lf>
14:25:26.453: >> 00000000 CAPABILITY<cr><lf>
14:25:26.453: << * CAPABILITY IMAP4rev1 AUTH=PLAIN X-MERCURY-1<cr><lf>
14:25:26.453: << 00000000 OK CAPABILITY complete.<cr><lf>
14:25:26.578: >> 00000001 AUTHENTICATE PLAIN<cr><lf>
14:25:26.578: << +<cr><lf>
14:25:26.703: >> AGd1c2dzdWdhci5rZWlzZXIxAHBhc3N3b3Jk<cr><lf>
14:25:26.718: << 00000001 OK AUTHENTICATE completed.<cr><lf>
14:25:26.859: >> 00000002 CAPABILITY<cr><lf>
14:25:26.859: << * CAPABILITY IMAP4rev1 AUTH=PLAIN X-MERCURY-1<cr><lf>
14:25:26.859: << 00000002 OK CAPABILITY complete.<cr><lf>
14:25:26.015: >> 00000003 SELECT INBOX<cr><lf>
14:25:26.031: << * 7 EXISTS<cr><lf>
14:25:26.031: << * 0 RECENT<cr><lf>
14:25:26.031: << * FLAGS (\Deleted \Draft \Seen \Answered)<cr><lf>
14:25:26.031: << * OK [UIDVALIDITY 1292831839] UID Validity<cr><lf>
14:25:26.031: << * OK [UIDNEXT 14] Predicted next UID<cr><lf>
14:25:26.031: << * OK [PERMANENTFLAGS (\Deleted \Draft \Seen \Answered)] Settable message flags<cr><lf>
14:25:26.031: << 00000003 OK [READ-WRITE] SELECT completed.<cr><lf>
14:25:27.187: >> 00000004 UID FETCH 13 UID<cr><lf>
14:25:27.187: << * 7 FETCH (UID 13
14:25:27.187: << )<cr><lf>
14:25:27.187: << 00000004 OK UID FETCH complete.<cr><lf>
14:25:27.328: >> 00000005 FETCH 7 (ENVELOPE BODY.PEEK[HEADER.FIELDS (Newsgroups Content-MD5 Content-Disposition Content-Language Content-Location Followup-To References)] INTERNALDATE RFC822.SIZE FLAGS)<cr><lf>
14:25:27.328: << * 7 FETCH (ENVELOPE ("Fri, 07 Jan 2011 14:20:25 -0800" "yet another pdf attachment" (("Gus Gustafson" NIL "gusg" "xxxxxx.com")) (("Gus Gustafson" NIL "gusg" "xxxxxx.com")) (("Gus Gustafson" NIL "gusg" "xxxxxx.com")) ((NIL NIL "gusgsugar" "xxxxxx.com")) NIL NIL NIL "<4D2791A3.25284.2E904D69@gusg.xxxxxx.com>") BODY[HEADER.FIELDS (Newsgroups Content-MD5 Content-Disposition Content-Language Content-Location Followup-To References)] {2}<cr><lf>
14:25:27.328: << <cr><lf>
14:25:27.328: << INTERNALDATE " 7-Jan-2011 14:20:25 -0800" RFC822.SIZE 175087 FLAGS ()
14:25:27.328: << )<cr><lf>
14:25:27.328: << 00000005 OK FETCH complete.<cr><lf>
14:25:27.500: >> 00000006 FETCH 7 BODY.PEEK[HEADER]<cr><lf>
14:25:27.500: << * 7 FETCH (BODY[HEADER] {492}<cr><lf>
14:25:27.500: << Received: from spooler by xxxxxx.com (Mercury/32 v4.72); 7 Jan 2011 14:20:47 -0800<cr><lf>
14:25:27.500: << X-Envelope-To: gusgsugar@xxxxxx.com<cr><lf>
14:25:27.500: << From: "Gus Gustafson" <gusg@xxxxxx.com><cr><lf>
14:25:27.500: << Organization: xxxxxx Corp<cr><lf>
14:25:27.500: << To: gusgsugar@xxxxxx.com<cr><lf>
14:25:27.500: << Date: Fri, 07 Jan 2011 14:20:25 -0800<cr><lf>
14:25:27.500: << MIME-Version: 1.0<cr><lf>
14:25:27.500: << Content-type: Multipart/Mixed; boundary=Message-Boundary-29079<cr><lf>
14:25:27.500: << Subject: yet another pdf attachment<cr><lf>
14:25:27.500: << Message-ID: <4D2791A3.25284.2E904D69@gusg.xxxxxx.com><cr><lf>
14:25:27.500: << Priority: normal<cr><lf>
14:25:27.500: << X-mailer: Pegasus Mail for Windows (4.51)<cr><lf>
14:25:27.500: << <cr><lf>
14:25:27.500: << )<cr><lf>
14:25:27.500: << 00000006 OK FETCH complete.<cr><lf>
14:25:27.640: >> 00000007 FETCH 7 (BODYSTRUCTURE FLAGS)<cr><lf>
14:25:27.656: << * 7 FETCH (BODYSTRUCTURE (("text" "plain" ("CHARSET" "US-ASCII") NIL "Mail message body" "7BIT" 87 7 NIL NIL NIL)("text" "plain" ("CHARSET" "US-ASCII") NIL "Attachment information." "7BIT" 480 12 NIL NIL NIL)("Application" "Octet-stream" ("NAME" "Bike.pdf" "TYPE" "Unknown") NIL NIL "BASE64" 173515 NIL NIL NIL) "Mixed" ("BOUNDARY" "Message-Boundary-29079") NIL NIL NIL) FLAGS ()
14:25:27.656: << )<cr><lf>
14:25:27.656: << 00000007 OK FETCH complete.<cr><lf>
14:25:27.781: >> 00000008 FETCH 7 BODY[1]<cr><lf>
14:25:27.796: << * 7 FETCH (BODY[1] {88}<cr><lf>
14:25:27.796: << again<cr><lf>
14:25:27.796: << Gus Gustafson<cr><lf>
14:25:27.796: << xxxxxx Corporation<cr><lf>
14:25:27.796: << (000) 000 0000 voice<cr><lf>
14:25:27.796: << (000) 000 0000 fax<cr><lf>
14:25:27.796: << <cr><lf>
14:25:27.796: << <cr><lf>
14:25:27.796: << )<cr><lf>
14:25:27.859: << * 7 FETCH (FLAGS (\SEEN))<cr><lf>
14:25:27.859: << 00000008 OK FETCH complete.<cr><lf>
14:25:29.234: >> 00000009 CLOSE<cr><lf>
14:25:29.234: << 00000009 OK CLOSE completed.<cr><lf>
14:25:29.343: >> 0000000a LOGOUT<cr><lf>
14:25:29.343: << * BYE IMAP4rev1 server terminating connection.<cr><lf>
14:25:29.343: << 0000000a OK LOGOUT completed.<cr><lf>
14:25:29.343: --- Connection closed normally at Fri Jan 07 14:25:29 2011. ---
14:25:29.343:
<p>I was hoping someone else had actually tried it, anyway ...&nbsp; Sugar tech support is of course blaming Mercury, but that was expected.&nbsp; The Sugar Imap client does not retrieve new mail when you click on 'Check mail' and only finds new mail if you use 'Syncronize' which is the first clue to me that it has a problem.&nbsp;&nbsp;&nbsp; The following log is from the transaction that occurs when I click 'Syncronize' in Sugar after a new mail with a small PDF attachment is waiting.&nbsp; Our domain and phone numbers has been changed&nbsp; in the following logs.&nbsp; Sorry it took a while, there are other things going on at the moment.
</p><p>14:25:26.328: Connection from 70.42.242.1, Fri Jan 07 14:25:26 2011&lt;lf&gt;
14:25:26.328: &lt;&lt; * OK xxxxxx.com IMAP4rev1 Mercury/32 v4.72 server ready.&lt;cr&gt;&lt;lf&gt;
14:25:26.453: &gt;&gt; 00000000 CAPABILITY&lt;cr&gt;&lt;lf&gt;
14:25:26.453: &lt;&lt; * CAPABILITY IMAP4rev1 AUTH=PLAIN X-MERCURY-1&lt;cr&gt;&lt;lf&gt;
14:25:26.453: &lt;&lt; 00000000 OK CAPABILITY complete.&lt;cr&gt;&lt;lf&gt;
14:25:26.578: &gt;&gt; 00000001 AUTHENTICATE PLAIN&lt;cr&gt;&lt;lf&gt;
14:25:26.578: &lt;&lt; +&lt;cr&gt;&lt;lf&gt;
14:25:26.703: &gt;&gt; AGd1c2dzdWdhci5rZWlzZXIxAHBhc3N3b3Jk&lt;cr&gt;&lt;lf&gt;
14:25:26.718: &lt;&lt; 00000001 OK AUTHENTICATE completed.&lt;cr&gt;&lt;lf&gt;
14:25:26.859: &gt;&gt; 00000002 CAPABILITY&lt;cr&gt;&lt;lf&gt;
14:25:26.859: &lt;&lt; * CAPABILITY IMAP4rev1 AUTH=PLAIN X-MERCURY-1&lt;cr&gt;&lt;lf&gt;
14:25:26.859: &lt;&lt; 00000002 OK CAPABILITY complete.&lt;cr&gt;&lt;lf&gt;
14:25:26.015: &gt;&gt; 00000003 SELECT INBOX&lt;cr&gt;&lt;lf&gt;
14:25:26.031: &lt;&lt; * 7 EXISTS&lt;cr&gt;&lt;lf&gt;
14:25:26.031: &lt;&lt; * 0 RECENT&lt;cr&gt;&lt;lf&gt;
14:25:26.031: &lt;&lt; * FLAGS (\Deleted \Draft \Seen \Answered)&lt;cr&gt;&lt;lf&gt;
14:25:26.031: &lt;&lt; * OK [UIDVALIDITY 1292831839] UID Validity&lt;cr&gt;&lt;lf&gt;
14:25:26.031: &lt;&lt; * OK [UIDNEXT 14] Predicted next UID&lt;cr&gt;&lt;lf&gt;
14:25:26.031: &lt;&lt; * OK [PERMANENTFLAGS (\Deleted \Draft \Seen \Answered)] Settable message flags&lt;cr&gt;&lt;lf&gt;
14:25:26.031: &lt;&lt; 00000003 OK [READ-WRITE] SELECT completed.&lt;cr&gt;&lt;lf&gt;
14:25:27.187: &gt;&gt; 00000004 UID FETCH 13 UID&lt;cr&gt;&lt;lf&gt;
14:25:27.187: &lt;&lt; * 7 FETCH (UID 13
14:25:27.187: &lt;&lt; )&lt;cr&gt;&lt;lf&gt;
14:25:27.187: &lt;&lt; 00000004 OK UID FETCH complete.&lt;cr&gt;&lt;lf&gt;
14:25:27.328: &gt;&gt; 00000005 FETCH 7 (ENVELOPE BODY.PEEK[HEADER.FIELDS (Newsgroups Content-MD5 Content-Disposition Content-Language Content-Location Followup-To References)] INTERNALDATE RFC822.SIZE FLAGS)&lt;cr&gt;&lt;lf&gt;
14:25:27.328: &lt;&lt; * 7 FETCH (ENVELOPE ("Fri, 07 Jan 2011 14:20:25 -0800" "yet another pdf attachment" (("Gus Gustafson" NIL "gusg" "xxxxxx.com")) (("Gus Gustafson" NIL "gusg" "xxxxxx.com")) (("Gus Gustafson" NIL "gusg" "xxxxxx.com")) ((NIL NIL "gusgsugar" "xxxxxx.com")) NIL NIL NIL "&lt;4D2791A3.25284.2E904D69@gusg.xxxxxx.com&gt;") BODY[HEADER.FIELDS (Newsgroups Content-MD5 Content-Disposition Content-Language Content-Location Followup-To References)] {2}&lt;cr&gt;&lt;lf&gt;
14:25:27.328: &lt;&lt; &lt;cr&gt;&lt;lf&gt;
14:25:27.328: &lt;&lt;&nbsp; INTERNALDATE " 7-Jan-2011 14:20:25 -0800" RFC822.SIZE 175087 FLAGS ()
14:25:27.328: &lt;&lt; )&lt;cr&gt;&lt;lf&gt;
14:25:27.328: &lt;&lt; 00000005 OK FETCH complete.&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &gt;&gt; 00000006 FETCH 7 BODY.PEEK[HEADER]&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; * 7 FETCH (BODY[HEADER] {492}&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; Received: from spooler by xxxxxx.com (Mercury/32 v4.72); 7 Jan 2011 14:20:47 -0800&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; X-Envelope-To: gusgsugar@xxxxxx.com&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; From: "Gus Gustafson" &lt;gusg@xxxxxx.com&gt;&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; Organization: xxxxxx Corp&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; To: gusgsugar@xxxxxx.com&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; Date: Fri, 07 Jan 2011 14:20:25 -0800&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; MIME-Version: 1.0&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; Content-type: Multipart/Mixed; boundary=Message-Boundary-29079&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; Subject: yet another pdf attachment&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; Message-ID: &lt;4D2791A3.25284.2E904D69@gusg.xxxxxx.com&gt;&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; Priority: normal&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; X-mailer: Pegasus Mail for Windows (4.51)&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; &lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; )&lt;cr&gt;&lt;lf&gt;
14:25:27.500: &lt;&lt; 00000006 OK FETCH complete.&lt;cr&gt;&lt;lf&gt;
14:25:27.640: &gt;&gt; 00000007 FETCH 7 (BODYSTRUCTURE FLAGS)&lt;cr&gt;&lt;lf&gt;
14:25:27.656: &lt;&lt; * 7 FETCH (BODYSTRUCTURE (("text" "plain" ("CHARSET" "US-ASCII") NIL "Mail message body" "7BIT" 87 7 NIL NIL NIL)("text" "plain" ("CHARSET" "US-ASCII") NIL "Attachment information." "7BIT" 480 12 NIL NIL NIL)("Application" "Octet-stream" ("NAME" "Bike.pdf" "TYPE" "Unknown") NIL NIL "BASE64" 173515 NIL NIL NIL) "Mixed" ("BOUNDARY" "Message-Boundary-29079") NIL NIL NIL) FLAGS ()
14:25:27.656: &lt;&lt; )&lt;cr&gt;&lt;lf&gt;
14:25:27.656: &lt;&lt; 00000007 OK FETCH complete.&lt;cr&gt;&lt;lf&gt;
14:25:27.781: &gt;&gt; 00000008 FETCH 7 BODY[1]&lt;cr&gt;&lt;lf&gt;
14:25:27.796: &lt;&lt; * 7 FETCH (BODY[1] {88}&lt;cr&gt;&lt;lf&gt;
14:25:27.796: &lt;&lt; again&lt;cr&gt;&lt;lf&gt;
14:25:27.796: &lt;&lt; Gus Gustafson&lt;cr&gt;&lt;lf&gt;
14:25:27.796: &lt;&lt; xxxxxx Corporation&lt;cr&gt;&lt;lf&gt;
14:25:27.796: &lt;&lt; (000) 000 0000 voice&lt;cr&gt;&lt;lf&gt;
14:25:27.796: &lt;&lt; (000) 000 0000 fax&lt;cr&gt;&lt;lf&gt;
14:25:27.796: &lt;&lt; &lt;cr&gt;&lt;lf&gt;
14:25:27.796: &lt;&lt; &lt;cr&gt;&lt;lf&gt;
14:25:27.796: &lt;&lt; )&lt;cr&gt;&lt;lf&gt;
14:25:27.859: &lt;&lt; * 7 FETCH (FLAGS (\SEEN))&lt;cr&gt;&lt;lf&gt;
14:25:27.859: &lt;&lt; 00000008 OK FETCH complete.&lt;cr&gt;&lt;lf&gt;
14:25:29.234: &gt;&gt; 00000009 CLOSE&lt;cr&gt;&lt;lf&gt;
14:25:29.234: &lt;&lt; 00000009 OK CLOSE completed.&lt;cr&gt;&lt;lf&gt;
14:25:29.343: &gt;&gt; 0000000a LOGOUT&lt;cr&gt;&lt;lf&gt;
14:25:29.343: &lt;&lt; * BYE IMAP4rev1 server terminating connection.&lt;cr&gt;&lt;lf&gt;
14:25:29.343: &lt;&lt; 0000000a OK LOGOUT completed.&lt;cr&gt;&lt;lf&gt;
14:25:29.343: --- Connection closed normally at Fri Jan 07 14:25:29 2011. ---
14:25:29.343:
&nbsp;</p><p>&nbsp;</p>