[quote user="PaulW"]

If it helps, the extract you gave above (although not making sense) does not cause a problem on the new version 4.61 while it crashes older versions for me.[/quote]That is good to know, thanks!  4.61 here I come...!    -Ron

I keep getting some junk email that keeps crashing Pegasus, even though I restart Pegasus it continues to crash.

The only remody is to delete the junk email file and index (using Windows Explorer) - while I don't want the junk email, I don't want recieving it, to crash Pegasus.

and I don't know what kind of junk email is causing the crash.

I can send a copy of my the junk email file and index (that causes the crash), if it will help resolve this issue.

 Error signature:

With winpm-32 closed see if you have any zero byte *.cnm files in your new mail location. If so delete or rename them to .bak extension and restart WinPMail. If it starts ok then obtain and install the spamhalter update http://community.pmail.com/files/folders/23105/download.aspx

To find new mail location use Help, About and the Info button.

No luck - no .cnm files and when I restore the Junk email and index files (from a backup), pegasus again crashes.

Is it possible to send these files to the developer(s) for review?

[quote user="mapmap"]Is it possible to send these files to the developer(s) for review?[/quote]

To be clear here: You're talking about the Junk folder and its index file, aren't you? If so what's its zipped size? Did you ever try reindexing? How does the crash happen, when opening it in preview mode (i.e. when trying to render the first message)? If so, can you open the folder in its own folder window? And if that happens to work, can you move messages out of the folder one by one until you figure out which message crashes Pegasus Mail (if it isn't just the first one)? Is it an HTML (formatted) message? And if it reproducably crashes Pegasus Mail we would indeed like to get the raw message data, preferrably as a zipped CNM-file or as the only message in a (zipped) folder (to beta-reports [at] pmail.gen.nz, e.g.).

Yes its the junk email folder (and quite possibly it's index file) - I can't tell which. Zip file of these two is only 28KB. I can't index this folder as pegasus crashes before I can access the folder. Here's the senerio; Download email from ISP - pegasus moves email into junk folder - then pegasus crashes. Try to bring up pegasus and it crashes. I can't access this junk email folder in any way, before pegasus crashes. The only way to fix the crash, if to delete the file and it's index, with Windows Explorer. These crashes seem to happen quite regually at this time, about once every 1-2 weeks with the same effect.

 I will send the zipped junk folder and index to your beta_reports address as requested.

[quote user="mapmap"]Yes its the junk email folder (and quite possibly it's index file) - I can't tell which. Zip file of these two is only 28KB. I can't index this folder as pegasus crashes before I can access the folder.[/quote]

I don't quite understand why it would crash without accessing the Junk folder without some special options enabled: I assume you have Automatically open the new mail folder at startup (Tools => Options => Basic settings) and Check whenever the new mail folder is opened (Tools => Internet options => Receiving) enabled and something get's filtered into the Junk folder? If not Pegasus Mail must be triggered to open a corrupt message somehow. If you start Pegasus Mail without auto-downloading and filtering or displaying messages I can't imagine why it would crash on startup.

The folder you forwarded indeed contains messages with subject lines containing (control) characters which would cause trouble in current versions of Pegasus Mail but doesn't do so in the current beta anymore (at least on my Windows 7 system) - and I remember David Harris fixing such an issue. It's rather likely that the upcoming interim release fixes this issue.

Correct on both of your assumptions wrt the options. I don't believe that Pegasus is automatically opening a currupt message. I also note that if I put the junk folder and index file back under the Pegasus mail directoy (that I sent you), that once I double click on the Pegasus Junk folder, Pegasus crashes, I don't even get a chance to click on a message.

 Can I point me to a copy of the beta that you elude too - so I can check it out, to see if it fixes this problem. Hate it when these spam emails have all these control characters that they use.

[quote user="mapmap"]Can I point me to a copy of the beta that you elude too - so I can check it out, to see if it fixes this problem. Hate it when these spam emails have all these control characters that they use.[/quote]

I'll get back to you via email.

I'd like to bump this thread with request for public response, because I just now have the same problem.  Ver. 4.52, Win7x64, single user desktop. At least I think it's the same problem.

I've been training spamhalter with many items of spam, over many months, no problem.  All of sudden, a new mail fetch produced a mostly blank line in the new mail window - the one that asks if you want to download - and when I did my usual "download and delete from server," Pmail crashed.  Now when I bring it back up, it's normal until I put the cursor on the spamhalter directory, with either mouse or down arrow.  That puts the whole program in the "not working" mode.  So I can't reindex it. (EDIT - can reindex, see below, but does not correct problem.)  Nothing to do but allow it to close.  I am able to drag an item from the new mail window pane to the spamhalter directory, and it appears to go in normally. 

Any idea?  I know how to locate the spamhalter directory in windows explorer.  I suspect there's an item in there perhaps with an "open boundary,"  but not sure how to identify normal message boundaries, so don't know what to delete.   Would rather not delete the file either.

Thanks,  Ron

 Edit - I went into the spamhalter screen under tools and found I could reduce the size of the spamhalter directory.  I can also right click on it, and use the context menu, so I checked consistency and reindexed.  Still same problem though.

EDIT AGAIN -  Fixed.  I remembered that the latest spam msg was in the trash folder on my mobile phone.  Using a string from there to search on in notepad, I found that message in the spamhalter folder.  (I thought that rather clever of me :) )  Deleted it, reindexed the folder, shazam.

It does seem to me the header on the offending spam is malformed.  I'll paste it below (with an id string altered, just in case).  Apparently, something about it hangs ver. 4.52.  Any insight on that aspect would still be appreciated for future reference.  What's that X-Authority-Analysis line and how do you read it?

Return-Path: contact@bricksubdue.com
Received: from imta10.westchester.pa.mail.comcast.net (LHLO
 imta10.westchester.pa.mail.comcast.net) (76.96.62.14) by
 sz0136.wc.mail.comcast.net with LMTP; Wed, 16 Mar 2011 23:36:32 +0000 (UTC)
Received: from c-205-251-62-225.inforelay.net ([205.251.62.225])
    by imta10.westchester.pa.mail.comcast.net with comcast
    id KzbSomeCharsChangedt0AzcXV3; Wed, 16 Mar 2011 23:36:32 +0000
X-CAA-SPAM: F00000
X-Authority-Analysis: v=1.1 cv=3yyDu5WJyGWN8ffkxNWHdh8yJkVpcwKWR1bZa+Cgc/A=
 c=1 sm=1 a=DHqC5j51i1kA:10 a=FlMwiECyyzMA:10 a=jPJDawAOAc8A:10
 a=8nJEP1OIZ-IA:10 a=mMOy6vQIsQc/QbGJq8aEDA==:17 a=yw68avieAAAA:8
 a=C_IRinGWAAAA:8 a=4z4cE-Z6iabiQlAGNhQA:9 a=rKU0orqaVw3E3ITpG5kA:7
 a=rqOL0wv7xsbgZ_THdVQv4B5dcbcA:4 a=wPNLvfGTeEIA:10 a=CfTN4vWicJgA:10
 a=5llz4HhWjT8A:10 a=J6JM3Z8_KPgA:10 a=XQsdXJRK3QgA:10 a=si9q_4b84H0A:10
 a=mMOy6vQIsQc/QbGJq8aEDA==:117
From: =?ISO-8859-1?B?CAAIAAsKDERlcHJlc3Npb24LC0hlbHAMCgwKDAwLDA==?= <swabbed965@bricksubdue.com>
Subject: =?ISO-8859-1?B?HxgORANvIHlvdSBrbm8IdyBzb21lb25lIHN1ZmYTZXJpbmcgd2l0D2ggZGVwcmVzcxJpb24/GxY=?=
MIME-Version: 1.0
Content-Type: text/html; charset="iso-8859-1"
X-Checking: Y1jELLoDHyAXCKOq8pO4lh+q
X-PMFLAGS: 34079296 0 16646145 P1VY6N16.CNM                

body deleted

[quote user="Rondo"]I'd like to bump this thread with request for public response, because I just now have the same problem.  Ver. 4.52, Win7x64, single user desktop. At least I think it's the same problem.[/quote]

Please update to version 4.61 before we continue because it fixes a whole lot of issues related to HTML mail etc. (and don't install IE 9 yet!) - after doing this we may revisit remaining issues.

[quote user="idw"]

Please update to version 4.61 before we continue because it fixes a whole lot of issues related to HTML mail etc. (and don't install IE 9 yet!) - after doing this we may revisit remaining issues.

[/quote]

Thanks for reply.  I've been delaying the update, because of issues spotted here on the forum.  Most probably don't apply to my simple configuration, and I am planning to install it near future. 

Incidentally, I have IE 8 installed, but don't use it at all (except when absolutely necessary to interact with an online account not responsive to Firefox.  I hope 4.61 doesn't force IE on me.)  In 4.52, I have the reader disabled for "fancy text," and for remote-linked html, and enabled for the "lazy html" warning.  None of that kept the above header from crashing the program, so was just curious whether someone sees the reason.  Don't recall a hang like that ever before.  It's appearance is simply coincidental with release of newer version.

 -Ron

If it helps, the extract you gave above (although not making sense) does not cause a problem on the new version 4.61 while it crashes older versions for me.