[quote user="idw"]The latest BearHtml (4.7.1) renderer fails as well, the reason is most probably one of these conditional comments [/quote]

Well, my assumption was wrong, it's indeed broken quoted-printable encoding: There are equal signs which aren't properly encoded ("=" becomes "=3D" in quoted-printable encoding): While the first part is properly encoded (<p class=3DMsoNormal style=3D'text-autospace:none'>, e.g) the missing part is not (<p class=MsoListParagraphCxSpFirst style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1'>). Please complain to the sender ...

BTW: If you disable both renderers and have TER display the HTML it'll work as it appears to ignore the broken style declaration which it doesn't process anyway), IOW: The attachment preview can display it as well, and if using my S/MIME extension you'll get it displayed, too, provided it has been received via POP3 (for setting proper message flags).

I have an email from my IT support people which in PMail won't display beyond the first five lines (whether with IERenderer on or disabled).  It is also truncated at the same point when displayed by PMail in a browser.  However, when viewed on webmail or in GMail, it's fine, and no doubt if I used Outlook (as they expect people to), it would be fine too.

Ironically the message is the last reminder that my IMAP mailbox is to be transferred to MS Exchange tonight.  I'd quite like to know whether I can safely tease them about MS Exchange, or whether they could use it to "prove" that it's PMail that is faulty.  In Pegasus the message is truncated immediately after the boldface line "What do I need to do?".  I've temporarily moved the file out of my IMAP INBOX and into the local PMail inbox and closed PMail.  I'm attaching the CNM file, zipped.

best
David

PS In looking at the CNM file I see this line in the header:

X-MIME-Scan: Found MIME error (1 - demime acl condition: quoted-printable encoding contains illegal character). See http://www.itservices.manchester.ac.uk/email/filtering/information/attachmentformat/

Is that significant?

Funny, I have no problem reading it in Pmail 4.52. Mind you, I'm not using Pegagus's preview mode, if that makes any difference. See attached zipped word file.

Cheers!

Thanks for quick response, Steffan.  Yes, I can see that you have indeed got the whole email.  Very odd.  I don't use Preview mode - but I just tested, and I get the same truncation with or without preview mode.  I'm on PMail 4.52 + IERenderer 2.3.0.3 on XP Pro 64-bit.

D

And for what it's worth, the same message gets truncated at exactly the same point on a copy of PMail running on a Win 7 x64 laptop.  (Same version of PMail, 4.52, but IERenderer 2.3.0.1.)

D

I don't know whether it's got anything to do with it (it might though), but I don't use IERenderer.

Cheers!

[quote user="Steffan"]I don't know whether it's got anything to do with it (it might though), but I don't use IERenderer.[/quote]

The latest BearHtml (4.7.1) renderer fails as well, the reason is most probably one of these conditional comments M$ uses in it's HTML (![if !supportLists]) that Tidy fails to ignore for some reason when preparing the message for rendering. But the plain text version displays properly in a reader window (which has a button for switching views).

Aha.  Thanks, Michael.  Yes, I'd forgotten the View button, and it does indeed display the plain text version.

But I'm not sure what this means.  Is Tidy a component of Pegasus, e.g. part of the editor?  Is MS sending non-standard HTML, which certain PMail components are failing to process?  If so, that sounds like one of those debates we often see in this forum, about whether Microsoft is the villain for having its software put out ill-formatted messages, or whether Pegasus is at fault for not dealing gracefully with such a common source of e-mail.

And what about the header in my problem message saying "quoted-printable encoding contains illegal character" and referring me to an explanatory page headed "Rejection of invalid MIME messages"?  That page says "You have been directed here because The University of Manchester mail

system has rejected your message. It contains a MIME encoded file

(attachment) which differs enough from the accepted standards as to be

considered a risk to our systems" - but it was the University which actually produced and then sent the message itself!  Is this as paradoxical as it looks?

David