Hi, Paul

Many thanks! I rang Webroot's Tech Support and indeed it was a setting that needed to be changed.

If anyone else has this issue do the following:

Groups > edit the affected domain > Filtering

Remove the tick from the checkbox next to 'Bounce address tag validation'

Cheers!

Hello

I am having a problem sending daily reports from one mercury server to another mercury server. The receiving server is reporting an error. Both are located on the same network, each sends mail for different domains.

It works as follows:

The mercury mail server announcing itself as aps... receives mail for both domains. I have set up POP3 on aps... so that the second server called htl (which does not receive mail via SMTP) polls aps... via POP3 and delivers any mail to the local mailboxes. Mail is sent out from both servers via their respective MercuryC modules. The mail from each is routed through Webroot.

Both servers are configured to send daily reports to greenman@aps..

Last week we changed our email filtering provider and now daily reports from htl are failing.

The following appears in the logs on the sending htl server:

O 20110518 0100 MG000001 postmaster@heritagelincs.org   greenman@apsarchaeology.co. 2504

So, the daily report was sent OK.

The receiving aps server generates the following message to the postmaster:

The attached message has failed delivery and has been referred
to you as postmaster. The following error report or reports
were given to explain the problem:

  
   --- Problems not related to specific addresses in the message:
   Job has invalid or illegal from address.
   *** <greenman@apsarchaeology.co.uk>

Headers included with the failure message:

Return-path: <prvs=2119957f7c=postmaster@heritagelincs.org>
Received: from ixe-mta-25.emailfiltering.com (194.116.199.157) by apsarchaeology.co.uk (Mercury/32 v4.73) with ESMTP ID MG00095B;
   18 May 2011 01:00:43 +0100
X-CTCH-RefID: str=0001.0A0B0201.4DD30C2B.0080,ss=1,fgs=0
X-Cloudmark-Analysis: v=1.1 cv=etglAnnByHTV6nxYQiuC5NJ3T4D7k7QngCpt4esV8d0= c=1 sm=0 a=dVHARV_s9-sA:10 a=pA2_pZUwvPMA:10 a=KaPCgTR2PqEoAbgWz3OZ2Q==:17 a=JA1b_Pd3jjdrPj46lSQA:9 a=OwLaz5qOFhx2CslMDRkA:7 a=oxJ28GVHqYBXLg9o9KBy0Q==:117
Received: from mail.apsarchaeology.co.uk ([82.69.48.10])
 by ixe-mta-25.emailfiltering.com with emfmta (version 4.8.1.33) vanilla id 634525582
 for greenman@apsarchaeology.co.uk;54aabfff735b40fd; Wed, 18 May 2011 01:00:43 +0100
Received: from Spooler by heritagelincs.org (Mercury/32 v4.62) ID MO000002;
  18 May 2011 01:00:43 +0100
Received: from spooler by heritagelincs.org (Mercury/32 v4.62); 18 May 2011 01:00:11 +0100
To: greenman@apsarchaeology.co.uk
From: "Mail System at heritagelincs.org" <postmaster@heritagelincs.org>
Date: Wed, 18 May 2011 01:00:11 +0100
Subject: Re: Mail System Statistics
Message-ID: 1AF53886015A@heritagelincs.org

The headers from a successful delivery:

Received: from spooler by apsarchaeology.co.uk (Mercury/32 v4.73); 12 May 2011 01:00:49 +0100
X-Envelope-To: <greenman@apsarchaeology.co.uk>
Return-path: <postmaster@heritagelincs.org>
Received: from mail195.messagelabs.com (85.158.138.147) by apsarchaeology.co.uk (Mercury/32 v4.73) ID MG0009A1;
   12 May 2011 01:00:41 +0100
X-VirusChecked: Checked
X-Env-Sender: postmaster@heritagelincs.org
X-Msg-Ref: server-3.tower-195.messagelabs.com!1305158440!52697348!1
X-StarScan-Version: 6.2.16; banners=-,-,apsarchaeology.co.uk
X-Originating-IP: [82.69.48.10]
X-SpamReason: No, hits=0.0 required=7.0 tests=UNPARSEABLE_RELAY
Received: (qmail 14572 invoked from network); 12 May 2011 00:00:41 -0000
Received: from mail.apsarchaeology.co.uk (HELO heritagelincs.org) (82.69.48.10)
  by server-3.tower-195.messagelabs.com with SMTP; 12 May 2011 00:00:41 -0000
Received: from Spooler by heritagelincs.org (Mercury/32 v4.62) ID MO000002;
    12 May 2011 01:00:41 +0100
Received: from spooler by heritagelincs.org (Mercury/32 v4.62); 12 May 2011 01:00:26 +0100
To: greenman@apsarchaeology.co.uk
From: "Mail System at heritagelincs.org" <postmaster@heritagelincs.org>
Date: Thu, 12 May 2011 01:00:23 +0100
Subject: Re: Mail System Statistics
Message-ID: <4945FA3C015A@heritagelincs.org>

I don't know why this is happening. Can anyone help me with this, please?

Thanks.

[quote user="Greenman"]

Hello

I am having a problem sending daily reports from one mercury server to another mercury server. The receiving server is reporting an error. Both are located on the same network, each sends mail for different domains.

It works as follows:

The mercury mail server announcing itself as aps... receives mail for both domains. I have set up POP3 on aps... so that the second server called htl (which does not receive mail via SMTP) polls aps... via POP3 and delivers any mail to the local mailboxes. Mail is sent out from both servers via their respective MercuryC modules. The mail from each is routed through Webroot.

Both servers are configured to send daily reports to greenman@aps..

Last week we changed our email filtering provider and now daily reports from htl are failing.

The following appears in the logs on the sending htl server:

O 20110518 0100 MG000001 postmaster@heritagelincs.org   greenman@apsarchaeology.co. 2504

So, the daily report was sent OK.

The receiving aps server generates the following message to the postmaster:

The attached message has failed delivery and has been referred
to you as postmaster. The following error report or reports
were given to explain the problem:

  
   --- Problems not related to specific addresses in the message:
   Job has invalid or illegal from address.
   *** <greenman@apsarchaeology.co.uk>

Headers included with the failure message:

Return-path: prvs=2119957f7c=postmaster@heritagelincs.org [/quote]

I think it's objecting to this 'from' address which has a bounce tag added to it.

Webroot do things differently from Messagelabs - see if there are any options to control it.