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Pegasus Mail crashes trying to open some emails

[quote user="Georgy George"]While I have no problem installing this as an administrator via "Run As", the administrator on my system is not a Pegasus user.  The install tries to find a Pegasus registry key which does not exist and fails, so no install.[/quote]

You are not supposed to use Run As since the installer will not be able to read the proper user's HKEY_CURRENT_USER Registry entries exactly as encountered by you: VISTA and Windows 7 deal with this by offering to elevate access rights during installation so the installer can work properly when being launched by a restricted user, and if XP cannot do so then it's due to MS changing this behaviour when introducing more recent versions (and you're the first one to report it since XP didn't enforce non-admin accounts when it was released so most users probably didn't care anyway).

Aside from this Pegasus Mail uses the non-standard approach of creating all of its Registry keys (including the installation path) in HKEY_CURRENT_USER which already forces me to apply certain special efforts for accessing this key. I don't really understand why Windows doesn't offer a way for elevating user rights without becoming another user in the first place, IMO it would have been enough to just prompt for the current user's password for doing so ...

<p>[quote user="Georgy George"]While I have no problem installing this as an administrator via "Run As", the administrator on my system is not a Pegasus user.  The install tries to find a Pegasus registry key which does not exist and fails, so no install.[/quote]</p><p>You are not supposed to use <em>Run As</em> since the installer will not be able to read the proper user's HKEY_CURRENT_USER Registry entries exactly as encountered by you: VISTA and Windows 7 deal with this by offering to elevate access rights during installation so the installer can work properly when being launched by a restricted user, and if XP cannot do so then it's due to MS changing this behaviour when introducing more recent versions (and you're the first one to report it since XP didn't enforce non-admin accounts when it was released so most users probably didn't care anyway).</p><p>Aside from this Pegasus Mail uses the non-standard approach of creating all of its Registry keys (including the installation path) in HKEY_CURRENT_USER which already forces me to apply certain special efforts for accessing this key. I don't really understand why Windows doesn't offer a way for elevating user rights without becoming another user in the first place, IMO it would have been enough to just prompt for the current user's password for doing so ...</p>
			Michael
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This has only been happening since I installed 4.61, and does not occur on most emails.  On some, when I try to open, Pegasus crashes.  I haven't noticed what is different about these emails.  If I forward to my Yahoo account I can read them there.

 

Win 7, 64 bit

<p>This has only been happening since I installed 4.61, and does not occur on most emails.  On some, when I try to open, Pegasus crashes.  I haven't noticed what is different about these emails.  If I forward to my Yahoo account I can read them there.</p><p> </p><p>Win 7, 64 bit </p>

Make sure you have the most current version of IERenderer.  It's version 2.4.5.3.  Details are available at:

http://community.pmail.com/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx

<p>Make sure you have the most current version of IERenderer.  It's version 2.4.5.3.  Details are available at:</p><p><a href="/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx" title="http://community.pmail.com/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx" mce_href="/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx">http://community.pmail.com/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx</a><b> </b></p>

Thanks, that seems to have fixed it.  I was not aware of IERenderer

Thanks, that seems to have fixed it.  I was not aware of IERenderer

Sorry, but I can't install this. I am running limited users in Windows XP. Your install forces the user to install as an administrator. While I have no problem installing this as an administrator via "Run As", the administrator on my system is not a Pegasus user.  The install tries to find a Pegasus registry key which does not exist and fails, so no install.

Sorry, but I can't install this. I am running limited users in Windows XP. Your install forces the user to install as an administrator. While I have no problem installing this as an administrator via "Run As", the administrator on my system is not a Pegasus user.  The install tries to find a Pegasus registry key which does not exist and fails, so no install.

Two options come to mind:

1.  Temporarily elevate the users' privileges for the install

2.  Use Inno Setup Unpacker to unpack IERenderer.exe then copy the files directly to the Pegasus Mail executables folder.  I have to used this method to update my Pegasus Mail which resides on a file server.  You can find Inno Setup at http://innounp.sourceforge.net.  Note: the download is a .rar file so you'll need an unzipper that will handle .rar files (I used 7-Zip).

 

<p>Two options come to mind:</p><p>1.  Temporarily elevate the users' privileges for the install </p><p>2.  Use Inno Setup Unpacker to unpack IERenderer.exe then copy the files directly to the Pegasus Mail executables folder.  I have to used this method to update my Pegasus Mail which resides on a file server.  You can find Inno Setup at http://innounp.sourceforge.net.  Note: the download is a .rar file so you'll need an unzipper that will handle .rar files (I used 7-Zip).</p><p> </p>

... as opposed to having the installer operate correctly...

 

Thanks for this, though.. I'll look into it...

<p>... as opposed to having the installer operate correctly...</p><p> </p><p>Thanks for this, though.. I'll look into it... </p>

What if it is not the installer at fault? What if it is a flaw with the operating system? Is there any chance of getting that fixed anytime soon?

How could many thousands of users have installed and  used without difficulty unless it is something to do with your system or setup that is different?

<p>What if it is not the installer at fault? What if it is a flaw with the operating system? Is there any chance of getting that fixed anytime soon?</p><p>How could many thousands of users have installed and  used without difficulty unless it is something to do with your system or setup that is different? </p>

Same problem. Updated from 4.52 to 4.61.

When I tried "View" button on HTML e-mail, Pegasus crashed! This is "New HTML renderer"?! Arent you testing it? 18 month of development..

OK, i used  IERenderer.exe and nothing changed. Go back to 4.52 (lucky backup). [:(]

OS:  Win 7, 64 bit

<p>Same problem. Updated from 4.52 to 4.61.</p><p>When I tried "View" button on HTML e-mail, Pegasus crashed! This is "<i>New HTML renderer"?! </i>Arent you testing it?<i> </i>18 month<i> </i>of development..</p><p>OK, i used  IERenderer.exe and nothing changed. Go back to 4.52 (lucky backup). [:(] </p><p>OS:  Win 7, 64 bit </p>

[quote user="Harry"]Arent you testing it? 18 month of development..[/quote]

Please get the facts right before you start complaining: 4.61 was released before IE 9 and it certainly did not crash with the immediately preceding release candidate of IE 9 (and this has been discussed on this forum already).

[quote user="Harry"]

OK, i used  IERenderer.exe and nothing changed. Go back to 4.52 (lucky backup). [/quote]

What does use IERenderer.exe mean? As stated on the download page it's an installer, so did you run it? And if your very special HTML message still crashes there might be another reason which I don't know of so far so it would be helpful to get a detailed crash report created with the MiniDump extension. Thanks for your help ...

<p>[quote user="Harry"]Arent you testing it?<i> </i>18 month<i> </i>of development..[/quote]</p><p>Please get the facts right before you start complaining: 4.61 was released before IE 9 and it certainly did <em>not</em> crash with the immediately preceding release candidate of IE 9 (and this has been discussed on this forum already).</p><p> [quote user="Harry"] OK, i used  IERenderer.exe and nothing changed. Go back to 4.52 (lucky backup). [/quote]</p><p>What does <em>use IERenderer.exe</em> mean? As stated on the <a href="/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx" mce_href="/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx" target="_blank">download page</a> it's an installer, so did you run it? And if your very special HTML message still crashes there might be another reason which I don't know of so far so it would be helpful to get a detailed crash report created with the <a href="/files/folders/community_add-ons_for_pegasus_mail/entry12763.aspx" mce_href="/files/folders/community_add-ons_for_pegasus_mail/entry12763.aspx" target="_blank">MiniDump extension</a>. Thanks for your help ...</p>
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C
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