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Pegasus Mail stopped working

Problem solved.  Many grateful thanks IDW.  You are wonderful.

Problem solved.  Many grateful thanks IDW.  You are wonderful.

 I downloaded the latest version but I am still having problems.  The error message is:

Problem signature:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

 

Problem Event Name:  APPCRASH

 

Application Name:  winpm-32.exe

 

Application Version:  4.6.1.0

 

Application Timestamp:  4d532c43

 

Fault Module Name:  kernel32.dll

 

Fault Module Version:  6.0.6002.18005

 

Fault Module Timestamp:  49e037dd

 

Exception Code:  0eedfade

 

Exception Offset:  0003fbae

 

OS Version:  6.0.6002.2.2.0.256.6

 

Locale ID:  5129

 

Additional Information 1:  b31f

 

Additional Information 2:  f56cd3b1bc6ee7b101539ddf12be402f

 

Additional Information 3:  5a2f

 

Additional Information 4:                7763ca2787b9d896770cabae2fde4b38

Any help would be gratefully recieved.

&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span style=&#039;color: rgb(0, 102, 204); font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&amp;nbsp;I downloaded the latest version but I am still having problems.&amp;nbsp; The error message is:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span style=&#039;color: rgb(0, 102, 204); font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;Problem signature:&lt;?xml:namespace prefix = o ns = &quot;urn:schemas-microsoft-com:office:office&quot; /&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Problem Event Name:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;APPCRASH&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Application Name:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;winpm-32.exe&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Application Version:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;4.6.1.0&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Application Timestamp:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;4d532c43&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Fault Module Name:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;kernel32.dll&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Fault Module Version:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;6.0.6002.18005&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Fault Module Timestamp:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;49e037dd&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Exception Code:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;0eedfade&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Exception Offset:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;0003fbae&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;OS Version:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;6.0.6002.2.2.0.256.6&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Locale ID:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;5129&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Additional Information 1:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;b31f&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Additional Information 2:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;f56cd3b1bc6ee7b101539ddf12be402f&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;p style=&quot;margin: 0cm 0cm 0pt; tab-stops: 4.5pt 144.0pt; mso-layout-grid-align: none;&quot; class=&quot;MsoNormal&quot;&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Additional Information 3:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp; &lt;/span&gt;5a2f&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;font size=&quot;3&quot; face=&quot;Times New Roman&quot;&gt; &lt;/font&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US; mso-fareast-font-family: &quot;Times New Roman&quot;; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;&#039; lang=&quot;EN-US&quot;&gt;&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;Additional Information 4:&lt;span style=&quot;mso-tab-count: 1;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;7763ca2787b9d896770cabae2fde4b38&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&#039;color: black; font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US; mso-fareast-font-family: &quot;Times New Roman&quot;; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;&#039; lang=&quot;EN-US&quot;&gt;Any help would be gratefully recieved.&lt;/span&gt;&lt;/p&gt;

[quote user="monika"] I downloaded the latest version but I am still having problems.[/quote]

Please download and install the latest IERenderer update.

&lt;p&gt;[quote user=&quot;monika&quot;]&lt;b&gt;&lt;span style=&#039;color: rgb(0, 102, 204); font-family: &quot;Segoe UI&quot;; font-size: 9pt; mso-ansi-language: EN-US;&#039; lang=&quot;EN-US&quot;&gt; I downloaded the latest version but I am still having problems.&lt;/span&gt;&lt;/b&gt;[/quote]&lt;/p&gt;&lt;p&gt;Please download and install the latest &lt;a href=&quot;/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx&quot; mce_href=&quot;/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx&quot; target=&quot;_blank&quot;&gt;IERenderer update&lt;/a&gt;.&lt;/p&gt;
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C
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