Pegasus Stops responding on opening messages.

Jerry Wise

posted Sep 5 '11 at 7:50 pm

[quote user="chriscw"]

Thanks for that perhaps this is the problem as this user is just about the only one here still using IE9. Hover as far as I know none is the emails he is having trouble with have any hyperlinks in.

I will try this on his system and see if it fixes the problem.

[/quote]

It does not matter whether the user uses IE9 or whether another browser is set as system default. If IE9 is on the system they need to update ierenderer or disable it and use BearHtml. Some have said that is not enough and even if they never use IE9 if it has been added to their system and it never downgrades or dissappears. Just i[date of ierenderer fixes things whether or not they intent to use it as their default renderer. Machines that did not allow the optional update or XP machines are not effected because the XP ones can't possibly load or use IE9 and IE8 is newest they can have on their system.

[quote user="chriscw"]Thanks for that perhaps this is the problem as this user is just about the only one here still using IE9. &nbsp;Hover as far as I know none is the emails he is having trouble with have any hyperlinks in.&nbsp;I will try this on his system and see if it fixes the problem.&nbsp;[/quote]It does not matter whether the user uses IE9 or whether another browser is set as system default. If IE9 is on the system they need to update ierenderer or disable it and use BearHtml. Some have said that is not enough and even if they never&nbsp; use IE9 if it has been added to their system and it never downgrades or dissappears. Just i[date of ierenderer fixes things whether or not they intent to use it as their default renderer. Machines that did not allow the optional update or XP machines are not effected because the XP ones can't&nbsp; possibly load or use IE9 and IE8 is newest they can have on their system.

chriscw

posted Aug 31 '11 at 5:03 pm

One of our users who I recently upgraded to Windows 7 is now having problems when he tries to open email messages. He gets a stopped responding message and on outputting the debug the following lines:

Problem Event Name : APPCRASH

Application Name: WINPM-32.EXE

Application Version: 4.6.1.0

Application Timestamp: 4d532c43

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.17651

Fault Module Timestamp: 4e2111c0

Exception Code: 0eedfade

Exception Offset: 0000d36f

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 2057

Additional Information 1: e413

Additional Information 2: e4134e1c58d6c5e449d6cb8e0cc064f2

Additional Information 3: 4965

Additional Information 4: 4965ac8299a01b480d7442805819d0

Like all our users the email folder is on our mail server which runs Mercury 4.73. I had a similar problem on my own system after I had been running Windows 7 for a while, in my case uninstalling and deleting PMail, then re installing fixed the problem. I tried this approach on this user's system but to no avail. Does anyone know what I can do to rectify this issue?

Thanks

Chris

One of our users who I recently upgraded to Windows 7 is now having problems when he tries to open email messages. &nbsp;He gets a stopped responding message and on outputting the debug the following lines:&nbsp;Problem Event Name : APPCRASH&nbsp;Application Name: WINPM-32.EXEApplication&nbsp;Version: 4.6.1.0&nbsp;Application Timestamp: 4d532c43Fault&nbsp;Module&nbsp;Name: KERNELBASE.dll&nbsp;Fault Module Version: 6.1.7601.17651Fault Module Timestamp: 4e2111c0Exception Code: 0eedfadeException Offset: 0000d36fOS Version: 6.1.7601.2.1.0.256.48Locale ID: 2057Additional&nbsp;Information&nbsp;1:&nbsp; e413Additional&nbsp;Information&nbsp;2:&nbsp; e4134e1c58d6c5e449d6cb8e0cc064f2Additional&nbsp;Information&nbsp;3:&nbsp; 4965&nbsp;Additional&nbsp;Information&nbsp;4:&nbsp; 4965ac8299a01b480d7442805819d0&nbsp;Like all our users the email folder is on our mail server which runs Mercury 4.73.&nbsp; I had a&nbsp;similar&nbsp;problem on my own system after I had been running Windows 7 for a while, in my case uninstalling and deleting PMail, then re installing fixed the problem. &nbsp;I tried this approach on this user's system but to no avail. &nbsp;Does anyone know what I can do to rectify this issue?&nbsp;&nbsp;Thanks&nbsp;Chris&nbsp;

Michael

posted Aug 31 '11 at 8:34 pm

[quote user="chriscw"]One of our users who I recently upgraded to Windows 7 is now having problems when he tries to open email messages.[/quote]

There are so many threads about this on the forum that I'm really surprised you never encountered one previously as a long time member: Here's the one with the most descriptional subject, IOW: Just update IERenderer. If you're interested in the when and why see this post.

[quote user="chriscw"]One of our users who I recently upgraded to Windows 7 is now having problems when he tries to open email messages.[/quote]There are so many threads about this on the forum that I'm really surprised you never encountered one previously as a long time member: <a href="/forums/post/27909.aspx" mce_href="/forums/post/27909.aspx" target="_blank">Here's the one</a> with the most descriptional subject, IOW: Just <a href="/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx" mce_href="/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx" target="_blank">update IERenderer</a>. If you're interested in the when and why <a href="/forums/post/28765.aspx" mce_href="/forums/post/28765.aspx" target="_blank">see this post</a>.

			Michael
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chriscw

posted Sep 5 '11 at 7:39 pm

Thanks for that perhaps this is the problem as this user is just about the only one here still using IE9. Hover as far as I know none is the emails he is having trouble with have any hyperlinks in.

I will try this on his system and see if it fixes the problem.

Thanks for that perhaps this is the problem as this user is just about the only one here still using IE9. &nbsp;Hover as far as I know none is the emails he is having trouble with have any hyperlinks in.&nbsp;I will try this on his system and see if it fixes the problem.&nbsp;

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