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Can Receive Mail but Cannot Send

[quote user="dlt123"] It may be, but I doubt it, that Pegasus may not be compatible with my mail company... Frontier.com...

[/quote]

I found the Frontier setup page for Pegasus users. So Pegasus will/should work with Frontier. I assume you have set up your SMTP as per this page.

http://www.frontierhelp.com/usertools.cfm?qstid=557

This link came from this page.

http://www.frontierhelp.com/usertoolscategories.cfm?mcatid=27

Interestingly, others struggling with Frontier. One solved it by following the Frontier setup page. I hope you have similar luck.

http://forums.cnet.com/7723-12546_102-349438.html

http://www.zimbra.com/forums/installation/25923-solved-unable-send-mail-outside-my-network.html

Cheers.

<p>[quote user="dlt123"] It may be, but I doubt it, that Pegasus may not be compatible with my mail company... Frontier.com... [/quote]</p><p>I found the Frontier setup page for Pegasus users. So Pegasus will/should work with Frontier. I assume you have set up your SMTP as per this page.</p><p><a href="http://www.frontierhelp.com/usertools.cfm?qstid=557" mce_href="http://www.frontierhelp.com/usertools.cfm?qstid=557">http://www.frontierhelp.com/usertools.cfm?qstid=557</a></p><p>This link came from this page.</p><p><a href="http://www.frontierhelp.com/usertoolscategories.cfm?mcatid=27">http://www.frontierhelp.com/usertoolscategories.cfm?mcatid=27</a></p><p>Interestingly, others struggling with Frontier. One solved it by following the Frontier setup page. I hope you have similar luck.</p><p><a href="http://forums.cnet.com/7723-12546_102-349438.html">http://forums.cnet.com/7723-12546_102-349438.html</a></p><p><a href="http://www.zimbra.com/forums/installation/25923-solved-unable-send-mail-outside-my-network.html">http://www.zimbra.com/forums/installation/25923-solved-unable-send-mail-outside-my-network.html</a></p><p>Cheers.</p>

I am able to receive mail but cannot send an email.  When I do I get the following error... Any ideas what is going on here?  I did a search here but could not find a solution to my problem.

Any help is appreciated,

Thanks,
Dennis

---------------------------------------- 

554 5.7.1 Error: The message could not be sent because your e-mail program needs to identify itself to the sending mail server. Please s

 

Your original mail message follows:

--------------------------------------------------------

 

X-PM-Identity: <Default>

From:

xxxxxxxxx
To: xxxxxxxxx

Date: Wed, 31 Aug 2011 20:45:24 -0700
MIME-Version: 1.0

Subject: Testing

undefined4E5EFFD4.9262.1725C70@xxxxxxxxxx

X-mailer: Pegasus Mail for Windows (4.61)
Content-type: text/plain; charset=US-ASCII
Content-transfer-encoding: 7BIT

Content-description: Mail message body

 

Testing

&lt;P&gt;I am able to receive mail but cannot send an email.&amp;nbsp; When I do I get the following error... Any ideas what is going on here?&amp;nbsp; I did a search here but could not find a solution to my problem.&lt;/P&gt; &lt;P&gt;Any help is appreciated,&lt;/P&gt; &lt;P&gt;Thanks, Dennis&lt;/P&gt; &lt;P&gt;----------------------------------------&amp;nbsp;&lt;/P&gt;&lt;FONT size=2&gt; &lt;P align=left&gt;554 5.7.1 Error: The message could not be sent because your e-mail program needs to identify itself to the sending mail server. Please s&lt;/P&gt; &lt;P align=left mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P align=left&gt;Your original mail message follows:&lt;/P&gt; &lt;P align=left&gt;--------------------------------------------------------&lt;/P&gt; &lt;P align=left mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P align=left&gt;X-PM-Identity: &amp;lt;Default&amp;gt;&lt;/P&gt; &lt;P align=left&gt;From: &lt;/FONT&gt;&lt;U&gt;&lt;FONT color=#008000 size=2&gt;&lt;FONT color=#008000 size=2&gt;xxxxxxxxx &lt;/FONT&gt;&lt;/FONT&gt;&lt;/U&gt;&lt;FONT size=2&gt;To: &lt;/FONT&gt;&lt;U&gt;&lt;FONT color=#008000 size=2&gt;&lt;FONT color=#008000 size=2&gt;xxxxxxxxx&lt;/FONT&gt;&lt;/FONT&gt;&lt;/U&gt;&lt;/P&gt; &lt;P align=left&gt;&lt;U&gt;&lt;FONT color=#008000 size=2&gt;&lt;FONT color=#008000 size=2&gt;&lt;/U&gt;&lt;/FONT&gt;&lt;/FONT&gt;&lt;FONT size=2&gt;Date: Wed, 31 Aug 2011 20:45:24 -0700 MIME-Version: 1.0&lt;/P&gt; &lt;P align=left&gt;Subject: Testing&lt;/P&gt; &lt;P align=left&gt;undefined&lt;U&gt;&lt;FONT color=#008000 size=2&gt;&lt;FONT color=#008000 size=2&gt;&lt;A href=&quot;mailto:4E5EFFD4.9262.1725C70@xxxxxxxxxxPriority&quot;&gt;4E5EFFD4.9262.1725C70@xxxxxxxxxx &lt;/U&gt;&lt;/A&gt;&lt;/FONT&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;/FONT&gt;&lt;FONT size=2&gt; &lt;P align=left&gt;X-mailer: Pegasus Mail for Windows (4.61) Content-type: text/plain; charset=US-ASCII Content-transfer-encoding: 7BIT&lt;/P&gt; &lt;P align=left&gt;Content-description: Mail message body&lt;/P&gt; &lt;P align=left mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;Testing&lt;/P&gt;&lt;/FONT&gt;

Have you tried to log on to your internet provider's website to get the settings for sending emails? That would be what I would be checking first.

Cheers

&lt;p&gt;Have you tried to log on to your internet provider&#039;s website to get the settings for sending emails? That would be what I would be checking first.&lt;/p&gt;&lt;p&gt;Cheers&lt;/p&gt;

I also have Outlook Express on my system and it has no problems sending or receiving emails... I just can't send email using Pegasus..  I will do a check online to see if I may have something configured wrong, but if OE works, it would seem that Pegasus should also... 

Note: I don't have them running at the same time for those thinking I may be experiencing a collision...

Thanks for responding.

Dennis

 

[quote user="rocket"]

 Have you tried to log on to your internet provider's website to get the settings for sending emails? That would be what I would be checking first.

Cheers

[/quote]
&lt;P&gt;I also have Outlook Express on my system and it has no problems sending or receiving emails... I just can&#039;t send email using Pegasus..&amp;nbsp; I will do a check online to see if I may have something configured wrong, but if OE works, it would seem that Pegasus should also...&amp;nbsp; &lt;/P&gt; &lt;P&gt;Note: I don&#039;t have them running at the same time for those thinking I may be experiencing a collision...&lt;/P&gt; &lt;P&gt;Thanks for responding.&lt;/P&gt; &lt;P&gt;Dennis&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;[quote user=&quot;rocket&quot;] &lt;/P&gt; &lt;P&gt;&amp;nbsp;Have you tried to log on to your internet provider&#039;s website to get the settings for sending emails? That would be what I would be checking first.&lt;/P&gt; &lt;P&gt;Cheers&lt;/P&gt;[/quote]

[quote user="dlt123"]

I also have Outlook Express on my system and it has no problems sending or receiving emails... I just can't send email using Pegasus..  I will do a check online to see if I may have something configured wrong, but if OE works, it would seem that Pegasus should also...[/quote]

It could be something as simple as a typo in your sending configuration. Even something like a comma instead of a period.

Are you using a secure session at all? You will need to configure the Security tab if you are using a secure session and you haven't set that tab up yet.

Cheers

[quote user=&quot;dlt123&quot;]&lt;p&gt;I also have Outlook Express on my system and it has no problems sending or receiving emails... I just can&#039;t send email using Pegasus..&amp;nbsp; I will do a check online to see if I may have something configured wrong, but if OE works, it would seem that Pegasus should also...[/quote]&lt;/p&gt;&lt;p&gt;It could be something as simple as a typo in your sending configuration. Even something like a comma instead of a period.&lt;/p&gt;&lt;p&gt;Are you using a secure session at all? You&amp;nbsp;will need to configure the Security tab if you are using a secure session and you haven&#039;t set that tab up yet.&lt;/p&gt;&lt;p&gt;Cheers&lt;/p&gt;

[quote user="dlt123"]

I am able to receive mail but cannot send an email. 

When I do I get the following error... 

554 5.7.1 Error: The message could not be sent because your e-mail program needs to identify itself to the sending mail server.

 

[/quote]


Try employing the various SMTP Authentication methods on found on the Security tab of the problematic SMTP profile.

Tools > Internet options | Sending (SMTP)

[quote user=&quot;dlt123&quot;]&lt;p&gt;I am able to receive mail but cannot send an email.&amp;nbsp; &lt;/p&gt;&lt;p&gt;When I do I get the following error...&amp;nbsp;&lt;/p&gt;&lt;font size=&quot;2&quot;&gt; &lt;p align=&quot;left&quot;&gt;554 5.7.1 Error: The message could not be sent because your e-mail program needs to identify itself to the sending mail server.&lt;/p&gt; &lt;p align=&quot;left&quot; mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/font&gt;[/quote]&lt;/p&gt;&lt;p align=&quot;left&quot; mce_keep=&quot;true&quot;&gt; &lt;/p&gt;&lt;p align=&quot;left&quot; mce_keep=&quot;true&quot;&gt;Try employing the various SMTP Authentication methods on found on the Security tab of the problematic SMTP profile.&lt;/p&gt;&lt;p align=&quot;left&quot; mce_keep=&quot;true&quot;&gt;Tools &amp;gt; Internet options | Sending (SMTP)&lt;/p&gt;

[quote user="Guy"]Try employing the various SMTP Authentication methods on found on the Security tab of the problematic SMTP profile.[/quote]

I was about to make the same suggestion, but if you read the error message again I'm not sure this is what they complain about:

"your e-mail program needs to identify itself", although I'm not aware of any RFC demanding this (aside from Pegasus Mail identifying itself anyway via the X-mailer header). This doesn't sound like a sender authentication request to me ...

&lt;p&gt;[quote user=&quot;Guy&quot;]Try employing the various SMTP Authentication methods on found on the Security tab of the problematic SMTP profile.[/quote]&lt;/p&gt;&lt;p&gt;I was about to make the same suggestion, but if you read the error message again I&#039;m not sure this is what they complain about:&lt;/p&gt;&lt;p&gt;&quot;&lt;strong&gt;your e-mail program&lt;/strong&gt; needs &lt;strong&gt;to &lt;em&gt;identify&lt;/em&gt; itself&lt;/strong&gt;&quot;, although I&#039;m not aware of any RFC demanding this (aside from Pegasus Mail identifying itself anyway via the &lt;em&gt;X-mailer&lt;/em&gt; header). This doesn&#039;t sound like a sender authentication request to me ...&lt;/p&gt;
			Michael
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Still not sure what is going on with Pegasus... but I will contact TS Friday to see what is going on.  It may be, but I doubt it, that Pegasus may not be compatible with my mail company... Frontier.com...

 Still trying different configs in the mail program but no go...

 Thanks for the responses,

Dennis

&lt;P&gt;Still not sure what is going on with Pegasus... but I will contact TS Friday to see what is going on.&amp;nbsp; It may be, but I doubt it, that Pegasus may not be compatible with my mail company... Frontier.com...&lt;/P&gt; &lt;P&gt;&amp;nbsp;Still trying different configs in the mail program but no go...&lt;/P&gt; &lt;P&gt;&amp;nbsp;Thanks for the responses,&lt;/P&gt; &lt;P&gt;Dennis&lt;/P&gt;
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