Hi-- I'm new to Pegasus, refugee from Eudora (finally!), and I'm coming to really appreciate the program now that I'm changing my email habits to the pmail way. And, I've received very kind help here, even when I was anxious. Thank you!
I'm having a problem that is dangerous to my livelihood, which is that certain folders do not go bold in the Mail Folders list when new mail has been filtered into them. Most of my filter-folders work fine-- the names go bold when new mail is filtered in. But some of them, for reasons I don't understand, do not go bold. This means I don't know there is mail there and that is dangerous when it's a client or other time-sensitive material.
Any idea how I can fix this? I keep thinking it's something on the Folders Menu, but can't find anything to change.
Thank you so very much for your help.
Ok yes, I double checked and I have it set correctly. That is supposed to be a program-wide command, and it is set to "Use Bold to Emphasize/ Folders with Recent Mail". So all folders with new mail in them should show up bold in the Folder List, but the problem I have is that most of them do, but some of them don't. So I need to know why there is a differential, why some folders are acting different and the title of the folder is not showing up in bold (thus, I don't know I have new mail in the folder unless I go and look, which is difficult because I have a lot of folders).
There has been a recently recorded instance of this command not working in any folders but I've seen nothing about random failure.
It may or may not help, but you could try recreating the hierarch.pm file.
With Pmail closed navigate to your Mail/User directory annd rename that file to hierarch.sav.
Restart Pmail and test. A new hierarch.pm file is created automatically.
You will lose any tray structure but your folders and mail will be OK.
If not successful you can restore by deleting the new file and renaming the old.
[quote user="caisson"]There has been a recently recorded instance of this command not working in any folders but I've seen nothing about random failure. [/quote]
There's a thread somewhere indicating that this only occurs if using auto-filtering, if using the "normal" filtering it doesn't seem to happen ...
Michael -- IERenderer's Homepage PGP Key ID (RSA 2048): 0xC45D831B S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C
[quote user="Victoria-nola"]
I'm having a problem that is dangerous to my livelihood, which is that certain folders do not go bold in the Mail Folders list when new mail has been filtered into them. Most of my filter-folders work fine-- the names go bold when new mail is filtered in. But some of them, for reasons I don't understand, do not go bold. This means I don't know there is mail there and that is dangerous when it's a client or other time-sensitive material.
Any idea how I can fix this? I keep thinking it's something on the Folders Menu, but can't find anything to change.
Thank you so very much for your help.
[/quote]
As IDW has indicated, there is a known issue, but that is related to Autofiltering. So the first question is, are you using Autofiltering, or are you using the manually configured filtering, the one with the green funnel?
The thread on Autofiltering problems is this one. To this stage, it hasn't been fixed but it is an uncommon but known about issue.
http://community.pmail.com/forums/thread/27261.aspx
If you are using only the green funnel (manual) filtering, then there isn't any known issue at this time, so your "issue" is new.
Cheers
Ok excellent, that's the differential, I am indeed using autofiltering on the mailboxes that aren't showing up in bold. I have now deleted my autofiltering and replaced it with the green funnel filtering.
Thank you so much, EVERYONE, for helping me figure this out. This was crucial!
The cause remains a mystery.
I, and I presume many others, use autofiltering with no problem with highlighting and this should not be a deterrent to prospective users.
I've tried to replicate this behaviour using rule only, auto filtering only and a mix of both, with no success.
I note that the thing in common with the two users who have experienced the problem is that a relatively large number of folders is involved and I wonder whether this has some bearing on it.
This morning when I collected mail I was able to ascertain for sure that it was indeed the autofiltering because mailboxes that previously didn't go bold to announce new mail did today go bold with new mail, for the first time (after deleting all autofiltering).
Knowing that the term "a relatively large number" is a always a mushy, I decided to count my mailboxes. I have ~95 mailboxes and ~30 trays, and those numbers will grow over time. Is that indeed a large number compared to most pmail users? (Just checking). I have a few different mailing lists that I administer and/or moderate, plus ones I'm a member of, plus I save information in various subject mailboxes related to each list (and other various interests) in order to be able to refer to it later. Is there an absolute number beyond which it would be destructive to go?
I agree with the person on the other thread describing this problem (that was posted above), that it would be really nice if the tray went bold as well as the mailbox. That way I wouldn't need to keep all my mailbox tree structure open in the Folder List all the time.
I was used to Eudora automatically opening any mailboxes that had received new mail, so I'm learning how to do everything differently and it's being fine, just working out the details.
But in any case, I have adapted and I'm really happy to have solved this problem for myself and to be using Pmail in general. Thanks again.
> Knowing that the term "a relatively large number" is a always a mushy, I decided to count my mailboxes. I have ~95 mailboxes and ~30 trays,
> and those numbers will grow over time. Is that indeed a large number compared to most pmail users? (Just checking). I have a few different
> mailing lists that I administer and/or moderate, plus ones I'm a member of, plus I save information in various subject mailboxes
> related to each list (and other various interests) in order to be able to refer to it later. Is there an absolute number beyond which it
> would be destructive to go?
Not really that many. There may be something about the number of autofiltering folders though since I have only 5-6 autofiltering folders and never see the problem you reported. I also have quite a few filters moving mail into folders.
As to the number of folders total I do not see any limit at all. I'm running with about 300 folders here and many people have quite a few more.
When I went to delete my autofilters, there were about 12-15 addresses for autofiltering into about 8 mailboxes. I used the autofiltering earlier, but had pretty quickly moved to the standard filters because it gave me more control. Could it be something to do with having more than one address autofiltering to a given mailbox? The trouble at this point is that I can't reliably recall whether all the mailboxes that weren't going bold also had more than one address autofiltering into them, but it is possible that was the case.
Glad to know about the mailbox quantities, etc. Thank you.
Up until just recently, after having problems with highlighting recent unread folders, I was using only the funnel filtering.
About a month ago, I enabled 4 folders with autofiltering, disabling their funnel filtering counterparts. One of these folders gets multiple emails daily. I left all of the other funnel filters (about 100) active.
On only one day, did that daily folder go bold. Every other time, it just went unrecent new mail colour. So it seems there is nothing in my system that is stopping it from working, as on this one occassion recently, as well as occassionally when I was first using this faulty autofiltering it did actually work. Autofiltering did originally work as I recall, It broke in an update if I recall correctly. I'll search my posts to see the history of this problem.
I have about 500 folders, with probably less than 100 active. I'm not sure how many trays I have though, maybe 100.
Cheers
Autofiltering was behaving correctly in 4.52. I was using XP Pro 32 bit at that time. Autofiltering broke some time after that.
Folder highlighting was a problem back in 2004 and I was liasing directly with David in the fix which came about in 4.21c, as I recall. But I'm not sure if these issues are related.
Cheers.
The only thing of note that I found in my experimentation with auto filtering is that some email addresses ended up associated with two folders (unintentionally) and I couldn't delete them from either.
The only way to do so was to delete cfdefs.pm and start again. That might not be relevant but I think there is an underlying problem there.
I'm a long time user of Pegasus, since at least 2002.
Victoria-nola is a new user of Pegasus.
We've both got problems, but as I've already stated, it does on a very rare occassion, work. And that's with no changes to my system.
I've even done a fresh install of 4.61 and created enough settings from scratch to get some new mail, not copied any files from a working copy, and still failed to work.
In fact, when it once worked a week or so ago, I took the message that "caused" it to work and put it back in the New Mail folder. I then went back to the new mail folder and it didn't work that second time.
I can make it work by going back to 4.52. But as I've nearly got my funnel filtering set back up fully, I'm not in a rush to go back to 4.52.
Cheers.
[quote user="Victoria-nola"]I agree with the person on the other thread describing this problem (that was posted above), that it would be really nice if the tray went bold as well as the mailbox. That way I wouldn't need to keep all my mailbox tree structure open in the Folder List all the time.
I was used to Eudora automatically opening any mailboxes that had received new mail, so I'm learning how to do everything differently and it's being fine, just working out the details.
But in any case, I have adapted and I'm really happy to have solved this problem for myself and to be using Pmail in general. Thanks again.
[/quote]
Would it be possible to get you to put your request in the following thread?
http://community.pmail.com/forums/thread/30754.aspx
Thank you.
Cheers
[quote user="rocket"]
In fact, when it once worked a week or so ago, I took the message that "caused" it to work and put it back in the New Mail folder. I then went back to the new mail folder and it didn't work that second time.
[/quote]
That might be a clue. Under those circumstances I would expect the folder to go to the unread colour rather than recent unread.
In 4.52 I could take a message out of a folder, put it in the new mail folder, go to the new mail folder, and the folder would go bold again every time, no matter how many times I "recycled" the message.
Cheers
[quote user="rocket"]
In 4.52 I could take a message out of a folder, put it in the new mail folder, go to the new mail folder, and the folder would go bold again every time, no matter how many times I "recycled" the message.
Cheers
[/quote]
Now we're getting somewhere, but I don't know to what end.
I tried moving a message back from a folder with auto-filtering set and then turned off auto-filtering and instituted a rule instead.
With auto-filtering the folder went to unread.
With the rule it went to recent unread.
Now I've just got to work out what that means.
