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HTML mails not being displayed in Preview or Mail View

I realize that this is an old thread, but I just started having this problem after upgrading from Windows 7 Pro to Windows 10 Pro and from Pegasus 4.71 to 4.72.572. HTML emails do not display, plain text format does.

 All suggestions as to how to fix this welcome!

 Thanks,

Steve

<p>I realize that this is an old thread, but I just started having this problem after upgrading from Windows 7 Pro to Windows 10 Pro and from Pegasus 4.71 to 4.72.572. HTML emails do not display, plain text format does.</p><p> All suggestions as to how to fix this welcome!</p><p> Thanks,</p><p>Steve </p>

Hi,

Contents of some of my HTML/Multi-part mails are not being displayed in preview (3-part) or Mail View (double-click. This started 2 days back.

The older mails from same senders are being displayed properly.

There are 3 scenarios for these Multi-part Mails:

1] HTML & Plain Text parts exist in Attachments - Mail is displayed properly.

2] HTML & Plain Text parts both mising in Attachments - Mail is not displayed properly.

3] HTML & Plain Text parts exist in Attachments - Only Plain text part is displayed properly - HTML shows blank page though Raw View displays entire HTML syntax.

Already updated to latest IERenderer v2.4.6.5

Thanks & Regards,

Rad. 

<p>Hi,</p><p>Contents of some of my HTML/Multi-part mails are not being displayed in preview (3-part) or Mail View (double-click. This started 2 days back. </p><p>The older mails from same senders are being displayed properly.</p><p>There are 3 scenarios for these Multi-part Mails:</p><p>1] HTML & Plain Text parts exist in Attachments - Mail is displayed properly.</p><p>2] HTML & Plain Text parts both mising in Attachments - Mail is not displayed properly.</p><p>3] HTML & Plain Text parts exist in Attachments - Only Plain text part is displayed properly - HTML shows blank page though Raw View displays entire HTML syntax.</p><p>Already updated to latest IERenderer v2.4.6.5</p><p>Thanks & Regards,</p><p>Rad. </p>

[quote user="radhx"]Contents of some of my HTML/Multi-part mails are not being displayed in preview (3-part) or Mail View (double-click. This started 2 days back. [/quote]

Try the Tidy update. If it doesn't help forward sample messages (as attachments or CNM files) to me.

<p>[quote user="radhx"]Contents of some of my HTML/Multi-part mails are not being displayed in preview (3-part) or Mail View (double-click. This started 2 days back. [/quote]</p><p>Try the <a href="/forums/31742/ShowThread.aspx#31742" mce_href="/forums/31742/ShowThread.aspx#31742" target="_blank">Tidy update</a>. If it doesn't help forward sample messages (as attachments or CNM files) to me.</p>
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

I am having the same issues!

It appears that Microsoft performed one of those automatic updates late at night and afterwards Pegasus does not render some HTML Emails...

 It appears that UTF-8 Emails render just fine - while iso-8859-1 do not regardless of the default char set defined in Pegasus.

Here is what I've found...

This renders just fine!

------------------------------
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
<html><head>
<meta http-equiv=3D"content-type" content=3D"text/html; charset=3DISO-8859-=1">
------------------------------

------------------------------
Mime-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
<HTML><HEAD>
<META NAME=3D"ROBOTS" CONTENT=3D"NOINDEX, NOFOLLOW"></HEAD>
<body bgcolor=3D"#f0f0f0" style=3D"background-color:#f0f0f0;margin:0 auto;">
------------------------------



The following does not render!

------------------------------
(This is a Pegasus generated Email)
Content-type: text/html; charset=US-ASCII
Content-transfer-encoding: 7BIT
Content-description: Mail message body
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
          "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html  xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
------------------------------

------------------------------
Content-Disposition: inline
Content-Length: 3822
Content-Type: text/html; charset=iso-8859-1
Content-Transfer-Encoding: 8bit
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
------------------------------

Since I did not upgrade Pegasus Mail maybe something changed within IE...

 Mike

&lt;p&gt;I am having the same issues!&lt;/p&gt;&lt;p&gt;It appears that Microsoft performed one of those automatic updates late at night and afterwards Pegasus does not render some HTML Emails...&lt;/p&gt;&lt;p&gt;&amp;nbsp;It appears that UTF-8 Emails render just fine - while iso-8859-1 do not regardless of the default char set defined in Pegasus. &lt;/p&gt;&lt;p&gt;Here is what I&#039;ve found...&lt;/p&gt;&lt;p&gt;This renders just fine! ------------------------------ Content-Type: text/html; charset=&quot;utf-8&quot; Content-Transfer-Encoding: quoted-printable &amp;lt;html&amp;gt;&amp;lt;head&amp;gt; &amp;lt;meta http-equiv=3D&quot;content-type&quot; content=3D&quot;text/html; charset=3DISO-8859-=1&quot;&amp;gt; ------------------------------ ------------------------------ Mime-Version: 1.0 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable &amp;lt;HTML&amp;gt;&amp;lt;HEAD&amp;gt; &amp;lt;META NAME=3D&quot;ROBOTS&quot; CONTENT=3D&quot;NOINDEX, NOFOLLOW&quot;&amp;gt;&amp;lt;/HEAD&amp;gt; &amp;lt;body bgcolor=3D&quot;#f0f0f0&quot; style=3D&quot;background-color:#f0f0f0;margin:0 auto;&quot;&amp;gt; ------------------------------ The following does not render! ------------------------------ (This is a Pegasus generated Email) Content-type: text/html; charset=US-ASCII Content-transfer-encoding: 7BIT Content-description: Mail message body Content-Transfer-Encoding: quoted-printable &amp;lt;!DOCTYPE html PUBLIC &quot;-//W3C//DTD XHTML 1.0 Transitional//EN&quot; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &quot;http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd&quot;&amp;gt; &amp;lt;html&amp;nbsp; xmlns=&quot;http://www.w3.org/1999/xhtml&quot; xml:lang=&quot;en&quot; lang=&quot;en&quot;&amp;gt; &amp;lt;head&amp;gt; ------------------------------ ------------------------------ Content-Disposition: inline Content-Length: 3822 Content-Type: text/html; charset=iso-8859-1 Content-Transfer-Encoding: 8bit Content-Transfer-Encoding: quoted-printable &amp;lt;!DOCTYPE html PUBLIC &quot;-//W3C//DTD XHTML 1.0 Transitional//EN&quot; &quot;http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd&quot;&amp;gt; &amp;lt;html xmlns=&quot;http://www.w3.org/1999/xhtml&quot;&amp;gt; &amp;lt;head&amp;gt; ------------------------------ &lt;/p&gt;&lt;p&gt;Since I did not upgrade Pegasus Mail maybe something changed within IE...&lt;/p&gt;&lt;p&gt;&amp;nbsp;Mike &lt;/p&gt;

I have updated Tidy.dll - Still getting blank pages for email from major sites like Linkedin or Businessweek. Kinda annoying.

Can I revert to previous Pmail version ??

Txs

Marc

&lt;p&gt;I have updated Tidy.dll - Still getting blank pages for email from major sites like Linkedin or Businessweek. Kinda annoying.&lt;/p&gt;&lt;p&gt;Can I revert to previous Pmail version ?? &lt;/p&gt;&lt;p&gt;Txs&lt;/p&gt;&lt;p&gt;Marc &lt;/p&gt;

What OS system version and what IE version is installed? Are you using IERenderer or BearHTML for viewing HTML messages? What was former winpm-32 version? Are you using the most current v4.62. If you use Vista or Win7 do you have IE9 installed yet?

I can not imagine any improvement by going back to version 4.61 or 4.52 and where the ter32 and hts32 dll's are older.

HTML in email is still rather new and HTML is still unsettled protocol and ever changing and still evolving whereas plain text has been around for many, many years and is very settled and stable by comparison. Much current latest HTML documents only display exactly the same when the same web browser and software that created are  used on both ends and both are at the same level of the standards also.

Are you able to determine by inspection of the raw source file of the troublesome messages what software produced them and at what level it advertises that is being used? Can you determine what software created the troubled HTML of the received email? Does it display correctly if opened directly in web browser and which and what versions used?

&lt;p&gt;What OS system version and what IE version is installed? Are you using IERenderer or BearHTML for viewing HTML messages? What was former winpm-32 version? Are you using the most current v4.62. If you use Vista or Win7 do you have IE9 installed yet?&lt;/p&gt;&lt;p&gt;I can not imagine any improvement by going back to version 4.61 or 4.52 and where the ter32 and hts32 dll&#039;s are older.&lt;/p&gt;&lt;p&gt;HTML in email is still rather new and HTML is still unsettled protocol and ever changing and still evolving whereas plain text has been around for many, many years and is very settled and stable by comparison. Much current latest HTML documents only display exactly the same when the same web browser and software that created are&amp;nbsp; used on both ends and both are at the same level of the standards also.&lt;/p&gt;&lt;p&gt;Are you able to determine by inspection of the raw source file of the troublesome messages what software produced them and at what level it advertises that is being used? Can you determine what software created the troubled HTML of the received email? Does it display correctly if opened directly in web browser and which and what versions used? &lt;/p&gt;

Hi,

 I started seeing the same problem as the original postee mentions in much the same circumstances. HTML messages that have been coming in fine until around November 2nd/3rd were showing blank on the 5th. I upgraded to 4.61 about two weeks ago and didn't make any changes and things were fine but just a couple of HTML emails started showing up as blank last week. The RAW view shows the entire code and if I cut and paste the HTML into a separate file and open it in a browser things work fine so it suggests to me something in the headers.

I also have a probably related issue with text messages that do appear but part way through a website link that appears in the text the display stops and nothing is visible but then text further down appears until the same point in a similar weblink and it breaks and nothing is displayed again. A look at the RAW view shows that the entire text and links are there and intact.

I have changed nothing with Pegasus and I cannot recall whether there was any service fixes downloaded with XP but my suspicion is something else has changed and is breaking Pegasus. The mail is coming in via two different ISP's that I use so unlikley it is something they are adding unless they both made the same change on the same day.

In preparing to write this post I have been comparing the RAW code from three sets of emails that worked with the similar message that no longer works and I noticed something that may be useful to someone that understands what is going on. In each of the mails that no longer displays properly shows the line "Content-Transfer-Encoding: quoted-printable". In all the messages that displayed correctly that line doesn't appear.

As a quick example this is what I see in the text message....

Quote

 preorpgef has just signed up as a new member of your forum. Click the link below to view their profile. http://www.mokesinc.org/index.php?action

Before this member can begin posting they must first have their account approved. Click the link below to go to the approval screen.http://www.mokesinc.org/index.php?actionmin;area

End Quote 

And this is what I should see 
 
Quote 

 preorpgef has just signed up as a new member of your forum. Click the link below to view their profile. http://www.mokesinc.org/index.php?action=profile;u=2191

Before this member can begin posting they must first have their account approved. Click the link below to go to the approval screen. http://www.mokesinc.org/index.php?action=admin;area=viewmembers;sa=browse;type=approve

end Quote

As you can see it is breaking the display in some strange places, especially the '=ad' in the last link.  

I have working and non working examples of the messages concerned if anyone would like to investigate, however I am reluctant to post up in full view due to the amount of information in the headers.

Terry 

 

Pegasus 4.61

Wndows XP SP3 fully patched.

Default Rendering options

Antivirus AVG Free

 

 

 

&lt;p&gt;Hi,&lt;/p&gt;&lt;p&gt;&amp;nbsp;I started seeing the same problem as the original postee mentions in much the same circumstances. HTML messages that have been coming in fine until around November 2nd/3rd were showing blank on the 5th. I upgraded to 4.61 about two weeks ago and didn&#039;t make any changes and things were fine but just a couple of HTML emails started showing up as blank last week.&amp;nbsp;The RAW view shows the entire code and if I cut and paste the HTML into a separate file and open it in a browser things work fine so it suggests to me something in the headers.&lt;/p&gt;&lt;p&gt;I also have a probably related issue with text messages that do appear but part way through a website link that appears in the text the display stops and nothing is visible but then text further down appears until the same point in a similar weblink and it breaks and nothing is displayed again. A look at the RAW view shows that the entire text and links are there and intact.&lt;/p&gt;&lt;p&gt;I have changed nothing with Pegasus and I cannot recall whether there was any service fixes downloaded with XP but my suspicion is something else has changed and is breaking Pegasus. The mail is coming in via two different ISP&#039;s that I use so unlikley it is something they are adding unless they both made the same change on the same day.&lt;/p&gt;&lt;p&gt;In preparing to write this post I have been comparing the RAW code from three sets of emails that worked with the similar message that no longer works and I noticed something that may be useful to someone that understands what is going on.&amp;nbsp;In each of the mails that no longer displays properly shows the line &quot;Content-Transfer-Encoding: quoted-printable&quot;. In all the messages that displayed correctly that line doesn&#039;t appear.&lt;/p&gt;&lt;p&gt;As a quick example this is what I see in the text message....&lt;/p&gt;&lt;p&gt;Quote&lt;/p&gt;&lt;p&gt;&amp;nbsp;preorpgef has just signed up as a new member of your forum. Click the link&amp;nbsp;below to view their profile.&amp;nbsp;http://www.mokesinc.org/index.php?action&lt;/p&gt;&lt;p&gt;Before this member can begin posting they must first have their account&amp;nbsp;approved. Click the link below to go to the approval screen.http://www.mokesinc.org/index.php?actionmin;area&lt;/p&gt;&lt;p&gt;End Quote&amp;nbsp;&lt;/p&gt;&lt;div&gt;And this is what I should see&amp;nbsp;&lt;/div&gt;&lt;div&gt;&amp;nbsp;&lt;/div&gt;&lt;div&gt;Quote&amp;nbsp;&lt;/div&gt;&lt;p&gt;&amp;nbsp;preorpgef has just signed up as a new member of your forum. Click the link below to view their profile.&amp;nbsp;http://www.mokesinc.org/index.php?action=profile;u=2191&lt;/p&gt;&lt;p&gt;Before this member can begin posting they must first have their account approved. Click the link below to go to the approval screen.&amp;nbsp;http://www.mokesinc.org/index.php?action=admin;area=viewmembers;sa=browse;type=approve&lt;/p&gt;&lt;p&gt;end Quote&lt;/p&gt;&lt;p&gt;As you can see it is breaking the display in some strange places, especially the &#039;=ad&#039; in the last link. &amp;nbsp;&lt;/p&gt;&lt;p&gt;I have working and non working examples of the messages concerned if anyone would like to investigate, however I am reluctant to post up in full view due to the amount of information in the headers.&lt;/p&gt;&lt;p&gt;Terry&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Pegasus 4.61&lt;/p&gt;&lt;p&gt;Wndows XP SP3 fully patched.&lt;/p&gt;&lt;p&gt;Default Rendering options&lt;/p&gt;&lt;p&gt;Antivirus AVG Free&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Hi,

 Further to this problem I have done some more digging and found that a HTML mail I received at 7:50 AEST on November 4th worked fine but the next HTML message I got at 12:58 AEST on Nov. 4th was broken and it contained "Content-Transfer-Encoding: quoted-printable".

 I have also found that every email I have received from mid morning November 4th AEST now has the "Content-Transfer-Encoding: quoted-printable" as part of the header text, just not sure who is putting it in there. :(  A bit of reading about CTE: Quoted printable does seem to suggest it could be a player in this problem.

Terry 

  

 

&lt;p&gt;Hi,&lt;/p&gt;&lt;p&gt;&amp;nbsp;Further to this problem I have done some more digging and found that a HTML mail I received at 7:50 AEST on November 4th worked fine but the next HTML message I got at 12:58 AEST on Nov. 4th was broken and it contained &quot;Content-Transfer-Encoding: quoted-printable&quot;.&lt;/p&gt;&lt;p&gt;&amp;nbsp;I have also found that every email I have received from mid morning November 4th AEST now has the &quot;Content-Transfer-Encoding: quoted-printable&quot; as part of the header text, just not sure who is putting it in there. :( &amp;nbsp;A bit of reading about CTE: Quoted printable does seem to suggest it could be a player in this problem.&lt;/p&gt;&lt;p&gt;Terry&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;

[quote user="Terry in Oz"]

Hi,

 Further to this problem I have done some more digging and found that a HTML mail I received at 7:50 AEST on November 4th worked fine but the next HTML message I got at 12:58 AEST on Nov. 4th was broken and it contained "Content-Transfer-Encoding: quoted-printable".

 I have also found that every email I have received from mid morning November 4th AEST now has the "Content-Transfer-Encoding: quoted-printable" as part of the header text, just not sure who is putting it in there. :(  A bit of reading about CTE: Quoted printable does seem to suggest it could be a player in this problem.

Terry 

[/quote]

I am not sure what happened to it, had to get it approved by a Moderator, but I did a post before this one saying I had the same problem that started last week not just with HTML but also some text messages with web links. The difference between the working and failing messages seems to be a line in the header, "Content-Transfer-Encoding: quoted-printable"

Terry 

 

[quote user=&quot;Terry in Oz&quot;]&lt;p&gt;Hi,&lt;/p&gt;&lt;p&gt;&amp;nbsp;Further to this problem I have done some more digging and found that a HTML mail I received at 7:50 AEST on November 4th worked fine but the next HTML message I got at 12:58 AEST on Nov. 4th was broken and it contained &quot;Content-Transfer-Encoding: quoted-printable&quot;.&lt;/p&gt;&lt;p&gt;&amp;nbsp;I have also found that every email I have received from mid morning November 4th AEST now has the &quot;Content-Transfer-Encoding: quoted-printable&quot; as part of the header text, just not sure who is putting it in there. :( &amp;nbsp;A bit of reading about CTE: Quoted printable does seem to suggest it could be a player in this problem.&lt;/p&gt;&lt;p&gt;Terry&amp;nbsp;&lt;/p&gt;&lt;p&gt;[/quote]&lt;/p&gt;&lt;p&gt;I am not sure what happened to it, had to get it approved by a Moderator, but I did a post before this one saying I had the same problem that started last week not just with HTML but also some text messages with web links. The difference between the working and failing messages seems to be a line in the header, &quot;Content-Transfer-Encoding: quoted-printable&quot;&lt;/p&gt;&lt;p&gt;Terry&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Hi,

 More testing and I am more convinced this has something to do with the Content Encoding.

 I sent a couple of test messages, one pure text and one was text with links that is failing, from an email account on one ISP to an email account on another ISP and then viewed the emails via a Webmail app, Horde. The messages appeared complete and as expected and looking at the source/raw view there was no 'Content-Transfer-Encoding: quote-printable'.

I then received the email into Pegasus and the message with the links in it broke in the same places as before and both emails now had 'Content-Transfer-Encoding: quote-printable' in the headers. 

I hope this helps someone who understands this a lot better than me. :)

Terry 

&lt;p&gt;Hi,&lt;/p&gt;&lt;p&gt;&amp;nbsp;More testing and I am more convinced this has something to do with the Content Encoding.&lt;/p&gt;&lt;p&gt;&amp;nbsp;I sent a couple of test messages, one pure text and one was text with links that is failing, from an email account on one ISP to an email account on another ISP and then viewed the emails via a Webmail app, Horde. The messages appeared complete and as expected and looking at the source/raw view there was no &#039;Content-Transfer-Encoding: quote-printable&#039;.&lt;/p&gt;&lt;p&gt;I then received the email into Pegasus and the message with the links in it broke in the same places as before and both emails now had &#039;Content-Transfer-Encoding: quote-printable&#039; in the headers.&amp;nbsp;&lt;/p&gt;&lt;p&gt;I hope this helps someone who understands this a lot better than me. :)&lt;/p&gt;&lt;p&gt;Terry&amp;nbsp;&lt;/p&gt;

[quote user="Terry in Oz"]I then received the email into Pegasus and the message with the links in it broke in the same places as before and both emails now had 'Content-Transfer-Encoding: quote-printable' in the headers.[/quote]

This sounds pretty much like one of your providers is breaking things, there's not a lot that can be done about it. Quoted-printable encoding is used for encoding non-ASCII characters like used in almost any non-English language

(if not all of them)

all over the world. What you describe sounds like the header is inserted during transmission without actually applying the encoding: This will inevitably break HTML messages (mostly because they use lots of equal signs which are used as encoding prefix in QP). Plain text message would probably not be affected as much depending on the language used.

&lt;p&gt;[quote user=&quot;Terry in Oz&quot;]I then received the email into Pegasus and the message with the links in it broke in the same places as before and both emails now had &#039;Content-Transfer-Encoding: quote-printable&#039; in the headers.[/quote]&lt;/p&gt;&lt;p&gt;This sounds pretty much like one of your providers is breaking things, there&#039;s not a lot that can be done about it. Quoted-printable encoding is used for encoding non-ASCII characters like used in almost any non-English language (if not all of them) all over the world. What you describe sounds like the header is inserted during transmission without actually applying the encoding: This will inevitably break HTML messages (mostly because they use lots of equal signs which are used as encoding prefix in QP). Plain text message would probably not be affected as much depending on the language used.&lt;/p&gt;
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

Hi,

Even more testing, I should be doing real work though, and I am sure the HTML problem is related to "Content-Transfer-Encoding: quoted-printable"  

I went in the message and edited it with Notepad++ and removed the two lines that have CTE:quoted-printable, saved it and then reopened the message and the HTML displayed as it should.

I also went in and removed the same CTE:quoted-printable line from the text messages witht he broken Links and they displayed properly also.

I did also notice just looking at the Message Headers via a right click on the message doesn't show the offending code, you need to open the message and look at it in the raw view as it is part of the message and not the headers.

 Still don't know what or why that line is being put in there and more importantly how to get rid of it.

 Terry 

&lt;p&gt;Hi,&lt;/p&gt;&lt;p&gt;Even more testing, I should be doing real work though, and I am sure the HTML problem is related to &quot;Content-Transfer-Encoding: quoted-printable&quot; &amp;nbsp;&lt;/p&gt;&lt;p&gt;I went in the message and edited it with Notepad++ and removed the two lines that have CTE:quoted-printable, saved it and then reopened the message and the HTML displayed as it should.&lt;/p&gt;&lt;p&gt;I also went in and removed the same CTE:quoted-printable line from the text messages witht he broken Links and they displayed properly also.&lt;/p&gt;&lt;p&gt;I did also notice just looking at the Message Headers via a right click on the message doesn&#039;t show the offending code, you need to open the message and look at it in the raw view as it is part of the message and not the headers.&lt;/p&gt;&lt;p&gt;&amp;nbsp;Still don&#039;t know what or why that line is being put in there and more importantly how to get rid of it.&lt;/p&gt;&lt;p&gt;&amp;nbsp;Terry&amp;nbsp;&lt;/p&gt;

[quote user="idw"]

[quote user="Terry in Oz"]I then received the email into Pegasus and the message with the links in it broke in the same places as before and both emails now had 'Content-Transfer-Encoding: quote-printable' in the headers.[/quote]

This sounds pretty much like one of your providers is breaking things, there's not a lot that can be done about it. Quoted-printable encoding is used for encoding non-ASCII characters like used in almost any non-English language

(if not all of them)

all over the world. What you describe sounds like the header is inserted during transmission without actually applying the encoding: This will inevitably break HTML messages (mostly because they use lots of equal signs which are used as encoding prefix in QP). Plain text message would probably not be affected as much depending on the language used.

[/quote]

Hi,

In the post that hasn't appeared above I mention that I am getting the same issue from email received via either of the two ISP's that I use and looking at the recent posts in this thread that is active also today, http://community.pmail.com/forums/thread/31499.aspx , it looks like another two people have the same issue. I am following it up with my ISP's however if they were adding something to the emails I would have expected to see the CTE line in the mail when I looked at it on their Webmail.

I suspect something has been introduced, possibly via a MS patch, and things are happening at the local machine.

Terry 

[quote user=&quot;idw&quot;]&lt;p&gt;[quote user=&quot;Terry in Oz&quot;]I then received the email into Pegasus and the message with the links in it broke in the same places as before and both emails now had &#039;Content-Transfer-Encoding: quote-printable&#039; in the headers.[/quote]&lt;/p&gt;&lt;p&gt;This sounds pretty much like one of your providers is breaking things, there&#039;s not a lot that can be done about it. Quoted-printable encoding is used for encoding non-ASCII characters like used in almost any non-English language (if not all of them) all over the world. What you describe sounds like the header is inserted during transmission without actually applying the encoding: This will inevitably break HTML messages (mostly because they use lots of equal signs which are used as encoding prefix in QP). Plain text message would probably not be affected as much depending on the language used.&lt;/p&gt;&lt;p&gt;[/quote]&lt;/p&gt;&lt;p&gt;Hi,&lt;/p&gt;&lt;p&gt;In the post that hasn&#039;t appeared above I mention that I am getting the same issue from email received via either of the two ISP&#039;s that I use and looking at the recent posts in this thread that is active also today,&amp;nbsp;&lt;a href=&quot;http://community.pmail.com/forums/thread/31499.aspx&quot;&gt;http://community.pmail.com/forums/thread/31499.aspx&lt;/a&gt;&amp;nbsp;, it looks like another two people have the same issue. I am following it up with my ISP&#039;s however if they were adding something to the emails I would have expected to see the CTE line in the mail when I looked at it on their Webmail.&lt;/p&gt;&lt;p&gt;I suspect something has been introduced, possibly via a MS patch, and things are happening at the local machine.&lt;/p&gt;&lt;p&gt;Terry&amp;nbsp;&lt;/p&gt;

[quote user="Terry in Oz"]I suspect something has been introduced, possibly via a MS patch, and things are happening at the local machine.[/quote]

You can do a very simple test: Create a message (to yourself) in Pegasus Mail, send it to queue, open the queue, copy it to your new mail folder (which creates the final form being delivered to your provider), then check whether the raw view contains the CTE header (if not using any non-ASCII characters there shouldn't be one). Now send the message to yourself via your provider and check what you get back. And I'm almost sure this is not the same issue you encounter, but I can only tell for sure after getting test messages (the original poster did so and I reported back that I could fix (at least part of) his (HTML) issue with a Tidy patch, Victoria didn't forward a message yet).

&lt;p&gt;[quote user=&quot;Terry in Oz&quot;]I suspect something has been introduced, possibly via a MS patch, and things are happening at the local machine.[/quote]&lt;/p&gt;&lt;p&gt;You can do a very simple test: Create a message (to yourself) in Pegasus Mail, send it to queue, open the queue, copy it to your new mail folder (which creates the final form being delivered to your provider), then check whether the raw view contains the CTE header (if not using any non-ASCII characters there shouldn&#039;t be one). Now send the message to yourself via your provider and check what you get back. And I&#039;m almost sure this is &lt;em&gt;not&lt;/em&gt; the same issue you encounter, but I can only tell for sure after getting test messages (the original poster did so and I reported back that I could fix (at least part of) his (HTML) issue with a Tidy patch, Victoria didn&#039;t forward a message yet).&lt;/p&gt;
			Michael
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Hi,

I found the cause and a circumvention for this problem and now I know what I am looking for I found some other unhappy people on another Forum.

The cause of the problems is an AVG upgrade that shipped out last week where something has changed in the way it handles the Certification Message at the bottom of each email. If you turn off the Certification Message, not the email scanning, the problem goes away. You can find out how to do that here, http://free.avg.com/ww-en/faq.num-4390#num-4390

This is not a Pegasus mail issue as I could recreate it in Outlook also.

I hope this helps. 

 Terry 

 

 

 

  

&lt;p&gt;Hi,&lt;/p&gt;&lt;p&gt;I found the cause and a circumvention for this problem and now I know what I am looking for I found some other unhappy people on another Forum.&lt;/p&gt;&lt;p&gt;The cause of the problems is an AVG upgrade that shipped out last week where something has changed in the way it handles the Certification Message at the bottom of each email. If you turn off the Certification Message, not the email scanning, the problem goes away. You can find out how to do that here,&amp;nbsp;&lt;a href=&quot;http://free.avg.com/ww-en/faq.num-4390#num-4390&quot;&gt;http://free.avg.com/ww-en/faq.num-4390#num-4390&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;http://free.avg.com/ww-en/faq.num-4390#num-4390&quot;&gt;&lt;/a&gt;This is not a Pegasus mail issue as I could recreate it in Outlook also.&lt;/p&gt;&lt;p&gt;I hope this helps.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;Terry&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp;&lt;/p&gt;

Hi,

 I have found the culprit for this problem, it is the AVG product and in particular the Certification Message it puts at the bottom of each emails. Turn off the Certification(read Advertsiing) and the CTE line is not included in each of the parts of the email.

 To turn off the Certification read this, http://free.avg.com/ww-en/faq.num-4390#num-4390

It appears something got shipped out last week in an update.

 Terry 

&lt;p&gt;Hi,&lt;/p&gt;&lt;p&gt;&amp;nbsp;I have found the culprit for this problem, it is the AVG product and in particular the Certification Message it puts at the bottom of each emails. Turn off the Certification(read Advertsiing) and the CTE line is not included in each of the parts of the email.&lt;/p&gt;&lt;p&gt;&amp;nbsp;To turn off the Certification read this,&amp;nbsp;&lt;a href=&quot;http://free.avg.com/ww-en/faq.num-4390#num-4390&quot;&gt;http://free.avg.com/ww-en/faq.num-4390#num-4390&lt;/a&gt;&lt;/p&gt;&lt;p&gt;It appears something got shipped out last week in an update.&lt;/p&gt;&lt;p&gt;&amp;nbsp;Terry&amp;nbsp;&lt;/p&gt;

Hi,

 My last few posts seem to be getting lost waiting for a Moderator to approve them, so apologies if this appears for the third time. 

 The issue is caused by the AVG product adding a Certification Text(read advertisement) at the bottom of each email. If you turn off the Certification text by following these instructions, http://free.avg.com/ww-en/faq.num-4390#num-4390 to resolve the issue.

 This is not an issue with Pegasus and seems to have been created by an update to AVG that was delivered last week.

Terry 

&lt;p&gt;Hi,&lt;/p&gt;&lt;p&gt;&amp;nbsp;My last few posts seem to be getting lost waiting for a Moderator to approve them, so apologies if this appears for the third time.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;The issue is caused by the AVG product adding a Certification Text(read advertisement) at the bottom of each email. If you turn off the Certification text by following these instructions,&amp;nbsp;&lt;a href=&quot;http://free.avg.com/ww-en/faq.num-4390#num-4390&quot;&gt;http://free.avg.com/ww-en/faq.num-4390#num-4390&lt;/a&gt;&amp;nbsp;to resolve the issue.&lt;/p&gt;&lt;p&gt;&amp;nbsp;This is not an issue with Pegasus and seems to have been created by an update to AVG that was delivered last week.&lt;/p&gt;&lt;p&gt;Terry&amp;nbsp;&lt;/p&gt;

I agree. Nothing to do with Pegasus but AVG is the culprit with their latest update as of Nov. 4, 2011.

Last night I put up my query with AVG Forum and they have advised the same - disable Certification in email scanner - which looks like a temporary solution till they get their act right with next update.

Thanks & Regards,

Rad.

&lt;p&gt;I agree. Nothing to do with Pegasus but AVG is the culprit with their latest update as of Nov. 4, 2011.&lt;/p&gt;&lt;p&gt;Last night I put up my query with AVG Forum and they have advised the same - disable Certification in email scanner - which looks like a temporary solution till they get their act right with next update.&lt;/p&gt;&lt;p&gt;Thanks &amp;amp; Regards,&lt;/p&gt;&lt;p&gt;Rad.&lt;/p&gt;

Hi Michael,

I didn't send you a message because I couldn't get my system to install the Tidy patch, it told me I had negative memory available and it wouldn't install.  I have now done the AVG fix and while I have only received 1 email in the interim, it was HTML and it did open correctly.

I was a bit sceptical that it was the Tidy patch because I hadn't made ANY changes to Pegasus, and the problem arose out of the blue.  Now I know why, I believe.  If it turns out that I'm still having the problem after all (1 email is not a very good test), I will get back to you.

Meanwhile, thank you SO MUCH for listening and working to help.  I really appreciate it.

And to the fellow who tracked this down to AVG, THANK YOU!    I've never had problems with AVG in all these years before this, I don't think.

&lt;p&gt;Hi Michael,&lt;/p&gt;&lt;p&gt;I didn&#039;t send you a message because I couldn&#039;t get my system to install the Tidy patch, it told me I had negative memory available and it wouldn&#039;t install. &amp;nbsp;I have now done the AVG fix and while I have only received 1 email in the interim, it was HTML and it did open correctly.&lt;/p&gt;&lt;p&gt;I was a bit sceptical that it was the Tidy patch because I hadn&#039;t made ANY changes to Pegasus, and the problem arose out of the blue. &amp;nbsp;Now I know why, I believe. &amp;nbsp;If it turns out that I&#039;m still having the problem after all (1 email is not a very good test), I will get back to you.&lt;/p&gt;&lt;p&gt;Meanwhile, thank you SO MUCH for listening and working to help. &amp;nbsp;I really appreciate it.&lt;/p&gt;&lt;p&gt;And to the fellow who tracked this down to AVG, THANK YOU! &amp;nbsp; &amp;nbsp;I&#039;ve never had problems with AVG in all these years before this, I don&#039;t think.&lt;/p&gt;

Anyone who updated to Bearhtml 4.6.7.4 should revert to Bearhtml 4.6.7.2. The problem was not solved in this latest version and causes un-necessary warning messages.  Get the previous version at: http://www3.telus.net/public/irelam/Bear4672.zip

Martin

&lt;p&gt;Anyone who updated to Bearhtml 4.6.7.4 should revert to Bearhtml 4.6.7.2. The problem was not solved in this latest version and causes un-necessary warning messages.&amp;nbsp; Get the previous version at: http://www3.telus.net/public/irelam/Bear4672.zip&lt;/p&gt;&lt;p&gt;Martin &lt;/p&gt;
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