Community Discussions and Support
Blank IMAP folder

Thanks,

I deleted the .PMC and PHC file connected with the inbox, and solved the issue. [:)]

Deleting the cache via tools did not work, because PM crashes when I connected to the mailbox, and it never gets a chance to disconnect and exit in a controlled manner.

 

Sincerly,

Tangofil

<p>Thanks,</p><p>I deleted the .PMC and PHC file connected with the inbox, and solved the issue. [:)] </p><p>Deleting the cache via tools did not work, because PM crashes when I connected to the mailbox, and it never gets a chance to disconnect and exit in a controlled manner.</p><p> </p><p>Sincerly, </p><p>Tangofil </p>

Dear Pegasus Community,

 

I have been using Pegasus IMAP for years. I have four IMAP accounts on my own server, and two IMAP accounts at employers server.  Today one of the accounts/folders went bad in Pegasus. This problem appeared, when I tried to copy back an email I deleted by error. 

  • At opening PM Inbox shows the total number of emails : unread mails  (3000:2)
  • Any type of click on the folder will lead to crash of PM (non-responsive)
  • refreshing the number of emails: unread mails stops around four hundred and then goes blank.
  • click on the account (mailbox icon) will open up the correct list of subscribed folders, but the inbox looks empty

The other accounts on same server are fine in PM. Disconnecting this a troubled account everything else works like a charm.

I can access this troubled account through webmail without any problems.

I suspect that there is a corrupt local cache of the mail box or something like that.  As this is an IMAP account, I could just delete the local cache, if I know which file to delete.

 Any suggestions?

 

<p>Dear Pegasus Community,</p><p> </p><p>I have been using Pegasus IMAP for years. I have four IMAP accounts on my own server, and two IMAP accounts at employers server.  Today one of the accounts/folders went bad in Pegasus. This problem appeared, when I tried to copy back an email I deleted by error.  </p><ul><li>At opening PM Inbox shows the total number of emails : unread mails  (3000:2)</li><li>Any type of click on the folder will lead to crash of PM (non-responsive) </li><li>refreshing the number of emails: unread mails stops around four hundred and then goes blank. </li><li>click on the account (mailbox icon) will open up the correct list of subscribed folders, but the inbox looks empty</li></ul><p>The other accounts on same server are fine in PM. Disconnecting this a troubled account everything else works like a charm. </p><p>I can access this troubled account through webmail without any problems. </p><p>I suspect that there is a corrupt local cache of the mail box or something like that.  As this is an IMAP account, I could just delete the local cache, if I know which file to delete.</p><p> Any suggestions?</p><p> </p>

The cache files are in IMC sub-directories in the mail directory, but you can delete the header and body caches via Tools | Imap Profiles | Edit | Settings, whereby the caches can be cleared on exit.

The cache files are in IMC sub-directories in the mail directory, but you can delete the header and body caches via Tools | Imap Profiles | Edit | Settings, whereby the caches can be cleared on exit.
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