Thanks Paul,

May be it's not soo bad that my users could only forward ALL of their mails or nothing. Then they hopfully felt annoyed from the lot of incoming e-mails on their mobile phones and do not forget to switch-off the forwarder after the weekend [:D]

I mark this thread as solved.

Cheers

Joerg

Hi,

We are using Pmail in connection with Mercury. Pmail and Mercury are installed on a Win 2003 R2 Server and each user starts his Pmail session via a link to the server directory. Pmail and Mercury are updated to the current releases. Works pretty well since many years.

When users are out of the office they could set an autoresponder in Pmail which forwards the autoresponder text to Mercury so that it works also when Pmail has been finished. This works. But I miss an opportunity to set forwarder rules in Pmail wich takes affect to Mercury, too.

If e.g. one user would like to forward e-mails from a special sender address to his privat address, I have always to create a global forwarder rule within Mercury where the normal user has no access to. To avoid this work for me, I have create a link to the RULES.MER from different user desktops where the users are able to edit the global rules by themselves (of course after instructing them into the syntax).

But we experienced now, that Mercury doesn't process all manual created rules (by editor) in the right manner. Some e-mails, where a rule fits to, are being forwared while other e-mails are not being forwared. But the syntax is correct. Only if I create the rules by using the Mercury Global Rule Mask, all rule are being applied as desired.

Has anybody an idea?

Cheers

Joerg

[quote user="Joerg"]

Hi,

We are using Pmail in connection with Mercury. Pmail and Mercury are installed on a Win 2003 R2 Server and each user starts his Pmail session via a link to the server directory. Pmail and Mercury are updated to the current releases. Works pretty well since many years.

When users are out of the office they could set an autoresponder in Pmail which forwards the autoresponder text to Mercury so that it works also when Pmail has been finished. This works. But I miss an opportunity to set forwarder rules in Pmail wich takes affect to Mercury, too.

If e.g. one user would like to forward e-mails from a special sender address to his privat address, I have always to create a global forwarder rule within Mercury where the normal user has no access to. To avoid this work for me, I have create a link to the RULES.MER from different user desktops where the users are able to edit the global rules by themselves (of course after instructing them into the syntax).

But we experienced now, that Mercury doesn't process all manual created rules (by editor) in the right manner. Some e-mails, where a rule fits to, are being forwared while other e-mails are not being forwared. But the syntax is correct. Only if I create the rules by using the Mercury Global Rule Mask, all rule are being applied as desired.

Has anybody an idea?[/quote]

By altering the rules.mer file externally, Mercury has no way of knowing that it has altered and has to be reloaded.  Personaly I would not do forwarding this way - the use of the 'forward' file is much simpler and may be easy to adapt to suit your needs.  Check it out in Mercury help under 'Forwarding'.

Thanks PaulW,

I thought that Mercury is checking all of its configuration files regulary for changings. Mercury do this e.g. with its whitelist file, where we add a lot of e-mail addresses every week. But anyway Paul, thanks for the hint with the forwaredr file. I check this.

Cheers

Joerg

Edit: Now I have tried to use the FORWARD file - it works. But using this feature you could only forward ALL mails. Is there any additional syntax available for filtering, so that the user could specify which incoming mails he would like to be forwarded?

[quote user="Joerg"]Edit: Now I have tried to use the FORWARD file - it works. But using this feature you could only forward ALL mails. Is there any additional syntax available for filtering, so that the user could specify which incoming mails he would like to be forwarded?[/quote]

No, there is no filtering with the Forward file.  If you need to use the filters you could force a Mercury restart to reload them - there is a built-in method to do this once a day with the 'Loader' program.  Perhaps that will be frequent enough for your requirement.