Community Discussions and Support
SYNONYM.MER not applied to auto response duties of Mercury

> Thanks for answering. Unfortunately the auto-recognizing patterns do
> not match our internal user names which consist of the "first name
> initial + last name initial" (e.g. for my name Joerg Mueller -> jm).

Personally I would use jmueller for the account name and use of the ~n instead of the ~8 for those user names greater than 8 characters.

> Or are the patterns related to the external addresses? They consist of
> first name initial + last name (e.g. for my name Joerg Mueller ->
> j.mueller@domain.com)

> Anyway, I have activated the Address Auto-recognition Settings of
> Mercury for "Initial.LastName" address forms, but without success.
> Normal outgoing mails are being changed from jm ->
> j.mueller@domain.com while autoreplies or forwarded mails are being
> sent with jm@domain.com. For forwarded mails it doesn't matter because
> the recipient sees the original sender and not the address from where
> it has been forwarded. But for autoreplies in case of vacation or
> something else it is unlovely.

Can't help you here since the server is picking up the actual account name for the address.  That said, an e-mail address jmueller@domain.com would be a lot better than jm@domain.com.  I have an account addressed using  tstephenson@tstephenson.com and this 11 character username works quite well.  Most people would recognize this comes from me.  ;-)  You can't use anything other than ASCII characters here though since it is still an 8-bit ASCII SMTP system.


> Could you check another thing for me please? What have you filled in
> 'Mercury Core Module Configuration' -> 'General' -> 'Internet Name for
> this System'? In this box our domain is entered presently. But our
> domain is hosted by our ISP. At his server both our website and our
> mailboxes for each user are being configured and running. At the ISP
> the mailboxes have the form initial.lastname@domain.com (e.g.
> j.mueller@domain.com). Mercury is only polling each user mailbox
> regularly and is forwarding the mails to the local mailboxes (e.g. jm).
>    Is it right that our domain name is entered into the box 'Internet
> Name for this System' although Mercury is not the real mail server
> which is reachable for anybody who wants to send a mail to our users?

In my case the internet name for this system is the domain name I want to use for both maiser and postmaster.  It does not really matter how the mail is received (other than the fact that a domain mailbox is a real kludge at best) it is really important though that mail sent by the server get a valid domain name.  In your case your domain name is the correct name as long as Mercury is handling all mail users, i.e. no user is getting their mail except via Mercury.

FWIW, have you been talking to your ISP about using one of the tools where the mail can be pulled/pushed from their server to your MercuryS server directly.  This is a lot better since they would be delivering the mail using the actual SMTP MAIL FROM and RCPT TO addresses directly.  

> (Nevertheless, beside the little synonym issue, it works properly and reliably.)

> Thanks for answering. Unfortunately the auto-recognizing patterns do > not match our internal user names which consist of the "first name > initial + last name initial" (e.g. for my name Joerg Mueller -> jm). Personally I would use jmueller for the account name and use of the ~n instead of the ~8 for those user names greater than 8 characters. > Or are the patterns related to the external addresses? They consist of > first name initial + last name (e.g. for my name Joerg Mueller -> > j.mueller@domain.com) > Anyway, I have activated the Address Auto-recognition Settings of > Mercury for "Initial.LastName" address forms, but without success. > Normal outgoing mails are being changed from jm -> > j.mueller@domain.com while autoreplies or forwarded mails are being > sent with jm@domain.com. For forwarded mails it doesn't matter because > the recipient sees the original sender and not the address from where > it has been forwarded. But for autoreplies in case of vacation or > something else it is unlovely. Can't help you here since the server is picking up the actual account name for the address.  That said, an e-mail address jmueller@domain.com would be a lot better than jm@domain.com.  I have an account addressed using  tstephenson@tstephenson.com and this 11 character username works quite well.  Most people would recognize this comes from me.  ;-)  You can't use anything other than ASCII characters here though since it is still an 8-bit ASCII SMTP system. > Could you check another thing for me please? What have you filled in > 'Mercury Core Module Configuration' -> 'General' -> 'Internet Name for > this System'? In this box our domain is entered presently. But our > domain is hosted by our ISP. At his server both our website and our > mailboxes for each user are being configured and running. At the ISP > the mailboxes have the form initial.lastname@domain.com (e.g. > j.mueller@domain.com). Mercury is only polling each user mailbox > regularly and is forwarding the mails to the local mailboxes (e.g. jm). >    Is it right that our domain name is entered into the box 'Internet > Name for this System' although Mercury is not the real mail server > which is reachable for anybody who wants to send a mail to our users? In my case the internet name for this system is the domain name I want to use for both maiser and postmaster.  It does not really matter how the mail is received (other than the fact that a domain mailbox is a real kludge at best) it is really important though that mail sent by the server get a valid domain name.  In your case your domain name is the correct name as long as Mercury is handling all mail users, i.e. no user is getting their mail except via Mercury. FWIW, have you been talking to your ISP about using one of the tools where the mail can be pulled/pushed from their server to your MercuryS server directly.  This is a lot better since they would be delivering the mail using the actual SMTP MAIL FROM and RCPT TO addresses directly.   > (Nevertheless, beside the little synonym issue, it works properly and reliably.)

Hi,

We are using Mercury in connection with Pegasus where the Pmail mailboxes are directly integrated within the Mercury folder structure at the server. So far so good, all works really good. Our users have internal user names for Mercury/Pmail where always the name initials are used, e.g. Mr. "George Example" has the user name "ge". This leads to his local address ge@domain.com. Sending internal mail we could use the local user name (e.g. "ge") without domain suffix for sending George a message. But when sending a message to the internet, the local username ge@domain.com would appear as sender's address. But the real addresses which have been set at the ISP mailbox reads for our example: g.example@domain.com. To convert the local user addresses to valid internet addresses we are using the SYNONYM.MER functionality. Also this works properly. But there are some unlovely side effects: For example, if a user activates his autoresponder in Pmail, Mercury is automatically responding all mails which are addressed to that user. But unfortunately in that case Mercury do not use the SYNONYM.MER and is sending the response with the local user's address (ge@domain.com instead of g.example@domain.com).

Is there a workaround available for solving this?

Cheers

Joerg

<p>Hi,</p><p>We are using Mercury in connection with Pegasus where the Pmail mailboxes are directly integrated within the Mercury folder structure at the server. So far so good, all works really good. Our users have internal user names for Mercury/Pmail where always the name initials are used, e.g. Mr. "George Example" has the user name "ge". This leads to his local address ge@domain.com. Sending internal mail we could use the local user name (e.g. "ge") without domain suffix for sending George a message. But when sending a message to the internet, the local username ge@domain.com would appear as sender's address. But the real addresses which have been set at the ISP mailbox reads for our example: g.example@domain.com. To convert the local user addresses to valid internet addresses we are using the SYNONYM.MER functionality. Also this works properly. But there are some unlovely side effects: For example, if a user activates his autoresponder in Pmail, Mercury is automatically responding all mails which are addressed to that user. But unfortunately in that case Mercury do not use the SYNONYM.MER and is sending the response with the local user's address (ge@domain.com instead of g.example@domain.com).</p><p>Is there a workaround available for solving this? </p><p>Cheers</p><p>Joerg </p>

I'm not sure this is possible, and I had not noticed this, either. An automatic reply sets the sender's address to <blank> so I assume the synonym.mer file would not be called. However, I am just guessing here.

I&#039;m not sure this is possible, and I had not noticed this, either. An automatic reply sets the sender&#039;s address to &amp;lt;blank&amp;gt; so I assume&amp;nbsp;the synonym.mer file would not be called. However, I am just guessing here.

Hi greenman,

What I'm interested in, are you using internal names for your users, too? If I remember Pmail/Mercury is not able to set longer user names or user names with special characters. That's why we have to create short local user names which have to be replaced when comunicating with the internet.  And that's why I taking for granted that a solution exists.

But thanks for guessing Greenman. Maybe another user has some experiences in this regard.

 

Cheers

Joerg

&lt;p&gt;Hi greenman,&lt;/p&gt;&lt;p&gt;What I&#039;m interested in, are you using internal names for your users, too? If I remember Pmail/Mercury is not able to set longer user names or user names with special characters. That&#039;s why we have to create short local user names which have to be replaced when comunicating with the internet.&amp;nbsp; And that&#039;s why I taking for granted that a solution exists.&lt;/p&gt;&lt;p&gt;But thanks for guessing Greenman. Maybe another user has some experiences in this regard.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Cheers&lt;/p&gt;&lt;p&gt;Joerg &lt;/p&gt;

Hi, Joerg

Well, yes - because Pegasus Mail/Mercury are unable to recognise account/folder names longer than 8 chars, all our account names are short versions of the first-name.last-name.domain.com specified in synonym.mer.

However, now I am back at work I have just tested this and the auto reply I received is from my full (synonym.mer) green.man@apsarchaeology.co.uk address (note this is not my real address... ), and not the shortened (local) version. So - synonym.mer is certainly being called for responses here.

&lt;P&gt;Hi, Joerg&lt;/P&gt; &lt;P&gt;Well, yes - because Pegasus Mail/Mercury are unable to recognise account/folder names longer than 8 chars, all our account names are short versions of the &lt;EM&gt;first-name.last-name.domain.com&lt;/EM&gt; specified in synonym.mer.&lt;/P&gt; &lt;P&gt;However, now I am back at work I have just tested this and the auto reply I received&amp;nbsp;is from my full (synonym.mer)&amp;nbsp;&lt;A href=&quot;mailto:green.man@apsarchaeology.co.uk&quot;&gt;green.man@apsarchaeology.co.uk&lt;/A&gt; address (note this is not my real address... ), and not the shortened (local)&amp;nbsp;version. So - synonym.mer is certainly being called for responses here.&lt;/P&gt;

Hi Greenman,

Thanks for your time and testing.

Do you activate your auto responder in Pmail where every user could create his own reply text? Nothing else we do, too. May be this is an error of the fully german version. But on the other hand the core processes are the same and only the language should be changed.

Will messing around a little bit tomorrow when I'm back at work.

Cheers

Joerg

&lt;p&gt;Hi Greenman,&lt;/p&gt;&lt;p&gt;Thanks for your time and testing. &lt;/p&gt;&lt;p&gt;Do you activate your auto responder in Pmail where every user could create his own reply text? Nothing else we do, too. May be this is an error of the fully german version. But on the other hand the core processes are the same and only the language should be changed.&lt;/p&gt;&lt;p&gt;Will messing around a little bit tomorrow when I&#039;m back at work.&lt;/p&gt;&lt;p&gt;Cheers&lt;/p&gt;&lt;p&gt;Joerg &lt;/p&gt;

Yes - I use Pegasus Mail's Tools > Automatic Reply feature.

Yes - I use Pegasus Mail&#039;s Tools &amp;gt; Automatic Reply feature.

Good Morning Greenman,

Have you additionally defined any Aliases?

This is one thing what I'm not really understand: What is the difference between Synonyms and Aliases? Until now I use Synonyms only and the Alias section is empty.

Cheers

Joerg

&lt;p&gt;Good Morning Greenman,&lt;/p&gt;&lt;p&gt;Have you additionally defined any Aliases? &lt;/p&gt;&lt;p&gt;This is one thing what I&#039;m not really understand: What is the difference between Synonyms and Aliases? Until now I use Synonyms only and the Alias section is empty.&lt;/p&gt;&lt;p&gt;Cheers&lt;/p&gt;&lt;p&gt;Joerg &lt;/p&gt;

No, we don't use aliases.

 

[Edit]

I looked at aliases but when I compared it to synonyms, I found synonyms much easier to understand and implement. And it works.

[Edit2]

Where are your synonym.mer files located? I have two copies. One is in the Mercury\Mercury folder and one is located in the pmail\ folder. The Mercury folder is the installation folder and working root of Mercury/32 and the pmail folder is the root off which the staff pmail account folders are located.

&lt;P&gt;No, we don&#039;t use aliases.&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;[Edit]&lt;/P&gt; &lt;P&gt;I looked at aliases but when I compared it to synonyms, I found synonyms much easier to understand and implement. And it works.&lt;/P&gt; &lt;P&gt;[Edit2]&lt;/P&gt; &lt;P&gt;Where are your synonym.mer files located? I have two copies. One is in the Mercury\Mercury folder and one is located in the pmail\ folder. The Mercury folder is the installation folder&amp;nbsp;and working root of Mercury/32 and the&amp;nbsp;pmail folder is the root off which the staff pmail account folders are located.&lt;/P&gt;

Yes, we have 2 synonym.mer files distributed, one in the Mercury\Mercury folder (as set in the Mercury Configuration > Core Module > Files) and another in the Pmail\Programs folder.

But the different is, that our staff mailboxes are integrated into the Mercury sub structure: MERCURY\MAIL\<user's mailboxes> and not in a Pmail subfolder. But this has been set by Pmail automatically on setup and it works properly.

Here our general folder structure at the server:

c:\

   MERCURY\

            Mail\

                 user mailbox 1

                 user mailbox 2

            Mercury\      > synonym.mer

   Pmail\

            Programs\     > synonym.mer

&lt;p&gt;Yes, we have 2 synonym.mer files distributed, one in the Mercury\Mercury folder (as set in the Mercury Configuration &amp;gt; Core Module &amp;gt; Files) and another in the Pmail\Programs folder.&lt;/p&gt;&lt;p&gt;But the different is, that our staff mailboxes are integrated into the Mercury sub structure: MERCURY\MAIL\&amp;lt;user&#039;s mailboxes&amp;gt; and not in a Pmail subfolder. But this has been set by Pmail automatically on setup and it works properly.&lt;/p&gt;&lt;p&gt;Here our general folder structure at the server: &lt;/p&gt;&lt;p&gt;c:\&lt;/p&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp; MERCURY\&lt;/p&gt;&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Mail\&lt;/p&gt;&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; user mailbox 1&lt;/p&gt;&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; user mailbox 2 &lt;/p&gt;&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Mercury\ &amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;gt; synonym.mer &lt;/p&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp; Pmail\&lt;/p&gt;&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Programs\&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;gt; synonym.mer &lt;/p&gt;

Ours is different because we were using pmail for about 10 years before we began using Mercury. The pmail folder on our server contains all the program files and, as I stated earlier, the mailbox folders.

Ours is different because we were using pmail for about 10 years before we began using Mercury. The pmail folder on our server contains all the program files and, as I stated earlier, the mailbox folders.

We are using Pmail and Mercury also for many years and on setup Pmail is recognizing a Mercury Installation and is automatically integrating the mailboxes into the Mercury Structure.

When creating a new user including new user mailbox, I have to commence in Mercury directly where I create a new local user (Configuration > Manage local Users). Mercury is creating then immediately a new mailbox in the user mailbox subfolder.

But the mailbox directory should be not so important. Mainly the mailbox path is correctly set in Core Module Configuration.

I have no furter idea for the moment.

Greetings

 

Joerg

&lt;p&gt;We are using Pmail and Mercury also for many years and on setup Pmail is recognizing a Mercury Installation and is automatically integrating the mailboxes into the Mercury Structure. &lt;/p&gt;&lt;p&gt;When creating a new user including new user mailbox, I have to commence in Mercury directly where I create a new local user (Configuration &amp;gt; Manage local Users). Mercury is creating then immediately a new mailbox in the user mailbox subfolder. &lt;/p&gt;&lt;p&gt;But the mailbox directory should be not so important. Mainly the mailbox path is correctly set in Core Module Configuration.&lt;/p&gt;&lt;p&gt;I have no furter idea for the moment.&lt;/p&gt;&lt;p&gt;Greetings&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Joerg &lt;/p&gt;

Nobody else has an idea or is using synonym.mer ?

BTW, also when using the FORWARD functionality, where a FORWARD file is placed within the User Mailbox directory, Mercury is using the local user name when forwarding incoming e-mails to the internet and is ignoring the synonym.mer file.

&lt;p&gt;Nobody else has an idea or is using synonym.mer ?&lt;/p&gt;&lt;p&gt;BTW, also when using the FORWARD functionality, where a FORWARD file is placed within the User Mailbox directory, Mercury is using the local user name when forwarding incoming e-mails to the internet and is ignoring the synonym.mer file. &lt;/p&gt;

[quote user="Joerg"]Nobody else has an idea or is using synonym.mer ?[/quote]

No I haven't used synonyms for many years.  I use short-form local names, and most of the incoming address->mailbox handling is done through the auto-recognition settings in the core module, plus a few aliases.  Outgoing I use the reply-to address in the PM gateway file.  That's the real difference between aliases and synonyms - an alias applies to incoming mail, but the synonyms are more of a 2-way translation for both incoming and outgoing mail.

 

&lt;P&gt;[quote user=&quot;Joerg&quot;]Nobody else has an idea or is using synonym.mer ?[/quote]&lt;/P&gt; &lt;P&gt;No I haven&#039;t used synonyms for many years.&amp;nbsp; I use short-form local names, and most of&amp;nbsp;the incoming address-&amp;gt;mailbox handling is done through the auto-recognition settings in the core module, plus a few aliases.&amp;nbsp; Outgoing I use the reply-to address in the PM gateway file.&amp;nbsp;&amp;nbsp;That&#039;s the real difference between aliases and synonyms - an alias&amp;nbsp;applies to incoming mail, but the synonyms are more of a 2-way translation for both incoming and outgoing mail.&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt;

> Nobody else has an idea or is using synonym.mer ?

I'm not, have not for years, do not see the need with the other delivery operations available in Mercury.  For example the mail to thomas.stephenson@tstephenson.com is delivered to thomas@tstephenson.com since I use the "Address auto-recognition settings"

The controls in this group allow you to configure Mercury to recognize certain common Internet address formats based on the names of your users. When any of these controls is enabled, it tells Mercury that it should perform some extra comparisons when trying to work out if an address is local, by comparing the address with your local users' names, as they appear in the Mercury "Manage local users" dialog.

In the examples below, we use myname.com to represent your Internet mail domain.

Automatically recognize "Firstname.Lastname" forms   This is one of the most common Internet addressing formats: if you have a user whose username is peter and whose full name is Peter Smith, then his e-mail address is both peter@myname.com and Peter.Smith@myname.com.

Automatically recognize Initial.Lastname" forms  This is like the previous setting, but it combines your user's Initials and surname. So, given our hypothetical Peter Smith user, with this setting enabled, his address is both peter@myname.com and P.Smith@myname.com.

Recognize variants using either periods or underscores  This setting combines with either of the previous two settings, by allowing either an underscore character or a period to appear in place of spaces in your users' addresses. So, if all three controls in this group were checked, our Peter Smith user could be mailed using any of the following addresses:

        peter@myname.com
        Peter.Smith@myname.com
        P.Smith@myname.com
        P_Smith@myname.com
        Peter_Smith@myname.com

All of these settings are smart enough to handle multiple names or initials. So, if our Peter Smith was actually Peter O.Smith, then his addresses would be P.O.Smith, Peter.O.Smith or whatever.

It is up to you to ensure that your usernames are sufficiently distinct from each other if you use these settings - Mercury will use the first valid match it can find. So, if you have both Peter Smith and Patricia Smith on your system, and you use the Initial.Lastname format, you should make sure you enter a middle initial for at least on of the two so their addresses become distinct.


Apparently the answer is if it does not go through Pegasus Mail then the synonyms are not applied since the synonyms outbound are handled by the Mercury core module processing the Mercury queue 101 file.

It really has no real affect on the delivery of the mail to a user though since the mailbox address gets to the same mailbox as the synonym address.

FWIW you can use long user names with Mercury and Pegasus Mail if you use the ~n rather that the ~8 in the delivery mailbox spec.  This means they can be longer than 8 characters but they still have to be all ASCII characters.

&amp;gt; Nobody else has an idea or is using synonym.mer ? I&#039;m not, have not for years, do not see the need with the other delivery operations available in Mercury.&amp;nbsp; For example the mail to thomas.stephenson@tstephenson.com is delivered to thomas@tstephenson.com since I use the &quot;Address auto-recognition settings&quot; &lt;blockquote&gt;The controls in this group allow you to configure Mercury to recognize certain common Internet address formats based on the names of your users. When any of these controls is enabled, it tells Mercury that it should perform some extra comparisons when trying to work out if an address is local, by comparing the address with your local users&#039; names, as they appear in the Mercury &quot;Manage local users&quot; dialog. In the examples below, we use myname.com to represent your Internet mail domain. Automatically recognize &quot;Firstname.Lastname&quot; forms&amp;nbsp;&amp;nbsp; This is one of the most common Internet addressing formats: if you have a user whose username is peter and whose full name is Peter Smith, then his e-mail address is both peter@myname.com and Peter.Smith@myname.com. Automatically recognize Initial.Lastname&quot; forms&amp;nbsp; This is like the previous setting, but it combines your user&#039;s Initials and surname. So, given our hypothetical Peter Smith user, with this setting enabled, his address is both peter@myname.com and P.Smith@myname.com. Recognize variants using either periods or underscores&amp;nbsp; This setting combines with either of the previous two settings, by allowing either an underscore character or a period to appear in place of spaces in your users&#039; addresses. So, if all three controls in this group were checked, our Peter Smith user could be mailed using any of the following addresses: &amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;nbsp;peter@myname.com &amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;nbsp;Peter.Smith@myname.com &amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;nbsp;P.Smith@myname.com &amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;nbsp;P_Smith@myname.com &amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;nbsp;Peter_Smith@myname.com All of these settings are smart enough to handle multiple names or initials. So, if our Peter Smith was actually Peter O.Smith, then his addresses would be P.O.Smith, Peter.O.Smith or whatever. It is up to you to ensure that your usernames are sufficiently distinct from each other if you use these settings - Mercury will use the first valid match it can find. So, if you have both Peter Smith and Patricia Smith on your system, and you use the Initial.Lastname format, you should make sure you enter a middle initial for at least on of the two so their addresses become distinct. &lt;/blockquote&gt; Apparently the answer is if it does not go through Pegasus Mail then the synonyms are not applied since the synonyms outbound are handled by the Mercury core module processing the Mercury queue 101 file. It really has no real affect on the delivery of the mail to a user though since the mailbox address gets to the same mailbox as the synonym address. FWIW you can use long user names with Mercury and Pegasus Mail if you use the ~n rather that the ~8 in the delivery mailbox spec.&amp;nbsp; This means they can be longer than 8 characters but they still have to be all ASCII characters.

We have staff working with us who have been with us for 20 years or more. When we first set up Pegasus Mail we used just their first names as the name of their email accounts because of the restriction in length. This is fine when you only have one Peter etc. Inevitably, similar mailbox names are created. So, you could have Rob for the first Rob to join our organisation, Robb for the second Rob (Bough) who joined, Robbl for Rob Bradley-Littlejohn etc., and we have similar variations of these examples. I have been quite reluctant to use the auto-recognition settings with these addresses especially as one of these Robs may have a role in the organisation that requires them to be privvy to sensitive information that is 'for their eyes only'. Would the address auto-recognition feature work in these cases?

We have staff working with us who have been with us for 20 years or more. When we first set up Pegasus Mail we used just their first names as the name of their email accounts because of the restriction in length. This is fine when you only have one Peter etc. Inevitably, similar mailbox names are created. So, you could have Rob for the first Rob to join our organisation, Robb for the second Rob (Bough) who joined, Robbl for Rob Bradley-Littlejohn&amp;nbsp;etc., and we have similar variations of these examples. I have been quite reluctant to use the auto-recognition settings with these addresses especially as one of these Robs may have a role in the organisation that requires them to be privvy to sensitive information that is &#039;for their eyes only&#039;. Would the address&amp;nbsp;auto-recognition feature work in these cases?

> We have staff working with us who have been with us for 20 years or
> more. When we first set up Pegasus Mail we used just their first names
> as the name of their email accounts because of the restriction in
> length. This is fine when you only have one Peter etc. Inevitably,
> similar mailbox names are created. So, you could have Rob for the
> first Rob to join our organisation, Robb for the second Rob (Bough)
> who joined, Robbl for Rob Bradley-Littlejohn etc., and we have similar
> variations of these examples. I have been quite reluctant to use the
> auto-recognition settings with these addresses especially as one of
> these Robs may have a role in the organisation that requires them to
> be privvy to sensitive information that is 'for their eyes only'.
> Would the address auto-recognition feature work in these cases?

They work just fine for all of these addresses as long as the personal name you enter in the record is unique.  I generally enter a FName MName LName as personal name since this work to separate most users.

In addition I use 8digit names for the accounts that are based on the lname and initial of the user.

tstephen == Thomas R. Stephenson Sr
trstephe == Thomas R. Stephenson Jr

And it you wish you can use longer names through the use of the ~n instead of the ~8 in the Mercury (and Pegasus Mail) mail directory spec, i.e.

tstephensonsr
tstephensonjr




&amp;gt; We have staff working with us who have been with us for 20 years or &amp;gt; more. When we first set up Pegasus Mail we used just their first names &amp;gt; as the name of their email accounts because of the restriction in &amp;gt; length. This is fine when you only have one Peter etc. Inevitably, &amp;gt; similar mailbox names are created. So, you could have Rob for the &amp;gt; first Rob to join our organisation, Robb for the second Rob (Bough) &amp;gt; who joined, Robbl for Rob Bradley-Littlejohn etc., and we have similar &amp;gt; variations of these examples. I have been quite reluctant to use the &amp;gt; auto-recognition settings with these addresses especially as one of &amp;gt; these Robs may have a role in the organisation that requires them to &amp;gt; be privvy to sensitive information that is &#039;for their eyes only&#039;. &amp;gt; Would the address auto-recognition feature work in these cases? They work just fine for all of these addresses as long as the personal name you enter in the record is unique.&amp;nbsp; I generally enter a FName MName LName as personal name since this work to separate most users. In addition I use 8digit names for the accounts that are based on the lname and initial of the user. tstephen == Thomas R. Stephenson Sr trstephe == Thomas R. Stephenson Jr And it you wish you can use longer names through the use of the ~n instead of the ~8 in the Mercury (and Pegasus Mail) mail directory spec, i.e. tstephensonsr tstephensonjr

Hi Guys,

Thanks for answering. Unfortunately the auto-recognizing patterns do not match our internal user names which consist of the "first name initial + last name initial" (e.g. for my name Joerg Mueller -> jm). Or are the patterns related to the external addresses? They consist of first name initial + last name (e.g. for my name Joerg Mueller -> j.mueller@domain.com)

Anyway, I have activated the Address Auto-recognition Settings of Mercury for "Initial.LastName" address forms, but without success. Normal outgoing mails are being changed from jm -> j.mueller@domain.com while autoreplies or forwarded mails are being sent with jm@domain.com. For forwarded mails it doesn't matter because the recipient sees the original sender and not the address from where it has been forwarded. But for autoreplies in case of vacation or something else it is unlovely.

Could you check another thing for me please? What have you filled in 'Mercury Core Module Configuration' -> 'General' -> 'Internet Name for this System'? In this box our domain is entered presently. But our domain is hosted by our ISP. At his server both our website and our mailboxes for each user are being configured and running. At the ISP the mailboxes have the form initial.lastname@domain.com (e.g. j.mueller@domain.com). Mercury is only polling each user mailbox regulary and is forwarding the mails to the local mailboxes (e.g. jm).    Is it right that our domain name is entered into the box 'Internet Name for this System' altough Mercury is not the real mail server which is reachable for anybody who wants to send a mail to our users?

(Nevertehless, beside the little synonym issue, it works properly and reliably.)

Cheers

Joerg

 

&lt;p&gt;Hi Guys,&lt;/p&gt;&lt;p&gt;Thanks for answering. Unfortunately the auto-recognizing patterns do not match our internal user names which consist of the &quot;first name initial + last name initial&quot; (e.g. for my name Joerg Mueller -&amp;gt; jm). Or are the patterns related to the external addresses? They consist of first name initial + last name (e.g. for my name Joerg Mueller -&amp;gt; j.mueller@domain.com)&lt;/p&gt;&lt;p&gt;Anyway, I have activated the Address Auto-recognition Settings of Mercury for &quot;Initial.LastName&quot; address forms, but without success. Normal outgoing mails are being changed from jm -&amp;gt; j.mueller@domain.com while autoreplies or forwarded mails are being sent with jm@domain.com. For forwarded mails it doesn&#039;t matter because the recipient sees the original sender and not the address from where it has been forwarded. But for autoreplies in case of vacation or something else it is unlovely.&lt;/p&gt;&lt;p&gt;Could you check another thing for me please? What have you filled in &#039;Mercury Core Module Configuration&#039; -&amp;gt; &#039;General&#039; -&amp;gt; &#039;Internet Name for this System&#039;? In this box our domain is entered presently. But our domain is hosted by our ISP. At his server both our website and our mailboxes for each user are being configured and running. At the ISP the mailboxes have the form initial.lastname@domain.com (e.g. j.mueller@domain.com). Mercury is only polling each user mailbox regulary and is forwarding the mails to the local mailboxes (e.g. jm).&amp;nbsp;&amp;nbsp;&amp;nbsp; Is it right that our domain name is entered into the box &#039;Internet Name for this System&#039; altough Mercury is not the real mail server which is reachable for anybody who wants to send a mail to our users?&lt;/p&gt;&lt;p&gt;(Nevertehless, beside the little synonym issue, it works properly and reliably.) &lt;/p&gt;&lt;p&gt;Cheers&lt;/p&gt;&lt;p&gt;Joerg &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;
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