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Cannot view attachments in Peg 4.62 or 4.63

[quote user="taylor6"]Thank you Michael[/quote]

You're welcome!

<p>[quote user="taylor6"]Thank you Michael[/quote]</p><p>You're welcome! </p>
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

I think problem may have started with installing Explorer 9 and I have since gone back to IE8.

When I receive a message with attachments, I cannot see any attachments , the message page says

"The following section of this message contains a file attachment

prepared for transmission using the Internet MIME message format.

If you are using Pegasus Mail, or any other MIME-compliant system,

you should be able to save it or view it from within your mailer.

If you cannot, please ask your system administrator for assistance.

 

---- File information -----------

File: P1060310 (Medium).JPG

Date: 20 Dec 2012, 9:20

Size: 316319 bytes.

Type: JPEG-image"

 

  when I go to the attachments view there is nothing to see, preview is on.  If I forward the message to google mail I can see the attachments.  If I choose to save the unseen attachment then I can see it at the saved location, and I can see it in the 'raw view'.  So it is there, just not visible.  When I enter a specific application to view the .jpg rather than Pegmail, it still cannot be seen.

Which setting might I check, might it have anything to do with IErenderer, should I try to reinstall Pegasus mail - any suggetions would be appreciated.

 

<P>I think problem may have started with installing Explorer 9 and I have since gone back to IE8.</P> <P>When I receive a message with attachments, I cannot see any attachments , the message page says </P><FONT size=2> <P align=left>"The following section of this message contains a file attachment</P> <P align=left>prepared for transmission using the Internet MIME message format.</P> <P align=left>If you are using Pegasus Mail, or any other MIME-compliant system,</P> <P align=left>you should be able to save it or view it from within your mailer.</P> <P align=left>If you cannot, please ask your system administrator for assistance.</P> <P align=left mce_keep="true"> </P> <P align=left>---- File information -----------</P> <P align=left>File: P1060310 (Medium).JPG</P> <P align=left>Date: 20 Dec 2012, 9:20</P> <P align=left>Size: 316319 bytes.</P> <P align=left>Type: JPEG-image"</P> <P align=left mce_keep="true"> </P> <P align=left>  when I go to the attachments view there is nothing to see, preview is on.  If I forward the message to google mail I can see the attachments.  If I choose to save the unseen attachment then I can see it at the saved location, and I can see it in the 'raw view'.  So it is there, just not visible.  When I enter a specific application to view the .jpg rather than Pegmail, it still cannot be seen.</P> <P align=left>Which setting might I check, might it have anything to do with IErenderer, should I try to reinstall Pegasus mail - any suggetions would be appreciated.</P> <P align=left mce_keep="true"> </P></FONT>

Make sure Attachment View is not turned off by default.

Tools | Options |  Incoming mail | Message reader

<p>Make sure Attachment View is not turned off by default.</p><p>Tools | Options |  Incoming mail | Message reader </p>

Thanks, but turn attachment preview off by default is not checked.  Any other suggestions would be welcome.

Thanks, but turn attachment preview off by default is not checked.  Any other suggestions would be welcome.

It looks like its a system problem rather than Pmail.

If its only jpegs that are affected you can look at resetting the program to be used by the system for that purpose .  

<p>It looks like its a system problem rather than Pmail.</p><p>If its only jpegs that are affected you can look at resetting the program to be used by the system for that purpose .   </p>

[quote user="taylor6"]  when I go to the attachments view there is nothing to see, preview is on.[/quote]

Does your attachment pane look like this:

<p>[quote user="taylor6"]  when I go to the attachments view there is nothing to see, preview is on.[/quote]</p><p>Does your attachment pane look like this:</p>
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

Still trying to figure this out.  When I reinstall Pegasus and just do the upgrade I have the same problem of seeing no attachments. 

 When I do a complete new reinstall, everything seems to work fine, except I don't have all my old folders and messages.  Should I try to fix the version with all the old messages I want to save but doesn't have a working attachment viewer,

 or should I do a clean new reinstall and then try to put all my old saved messages back in - not sure exactly how to do that?  I would want to put all the old saved folders and messages back in, but not necessarily all the old settings since some of these settings may be the cause of the not being able to view attachments problem.

 

Suggestions appreciated!

<P>Still trying to figure this out.  When I reinstall Pegasus and just do the upgrade I have the same problem of seeing no attachments.  </P> <P> When I do a complete new reinstall, everything seems to work fine, except I don't have all my old folders and messages.  Should I try to fix the version with all the old messages I want to save but doesn't have a working attachment viewer,</P> <P> or should I do a clean new reinstall and then try to put all my old saved messages back in - not sure exactly how to do that?  I would want to put all the old saved folders and messages back in, but not necessarily all the old settings since some of these settings may be the cause of the not being able to view attachments problem.</P> <P mce_keep="true"> </P> <P>Suggestions appreciated!</P>

[quote user="taylor6"]No,the attachment pane is totally blank[/quote]You probably just need to drag down the splitter bar from the very top of the page to enable the display of the attachment tree which allows you to select from it.

[quote user="taylor6"]No,the attachment pane is totally blank[/quote]You probably just need to drag down the splitter bar from the very top of the page to enable the display of the attachment tree which allows you to select from it.
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

Yes, Yes --That was the problem.  Of course now I feel like a dumbass, but a happy one.

 

Thank you Michael

<P>Yes, Yes --That was the problem.  Of course now I feel like a dumbass, but a happy one.</P> <P mce_keep="true"> </P> <P>Thank you Michael</P>
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