[quote user="FJR"][quote]If IE uses hardware acceleration IERenderer does as well, otherwise no. If you see this issue I might have some suggestions about special tests, so please notify me in such a case if you can live with it long enough without restarting this instance of Pegasus Mail ...[/quote]OK ... in iternet options software acceleration is NOT enabled, so IE uses hardware acceleration on my PC. Send me a mail with tests to do.[/quote]

Since I'm using a notebook where I cannot disable software rendering it might be an idea for you to try without hardware accelaration? And with regard to tests: I would like you to check whether any (or multiple) IERenderer window(s) exist(s) despite of not displaying anything. You'd need a tool like Windowse for doing so (via its Tree page).

Starting late yesterday I have  situation where the body of emails simply don't appear. V4.63 has been working fine up to now. This only happens with some messages in some folders. Any settings I should try? or other suggestions? THANKS!

Some more info might be helpful, such as type of email, which viewing mode and what you do see, including looking at raw views.

Not sure what you mean by 'type of email'. What types are there? I can toggle to 'plain text' and see the message but when I toggle back again I get the blank body window again. Sometimes neither toggle position works. The raw view appears when I select that tab. Sometimes if I drag the unopened message to a different folder and then try to open it, it will behave as normal, with fancy text and all. Sometimes that does not work. Doesn't seem to be any consistent pattern. After running 2 different virus scans (AVG and Malwarebytes) I tried re-booting

and re-installing V4.63 but no change.

Bob

Also another odd thing has started happening about the same time. When I hover my 'hand-icon' cursor over a live link in an email I get a small black circle with a diagonal line across it (like a no smoking sign without the cigarette) appearing to the lower left of the icon. It doesn't seem to have any effect on clicking on the link and it doesn't appear in any other program or website, and I can't capture it with a screenshot.

Bob

Have the same problem with HMTL-Mails and IERenderer. Restarting Pegasus or disabling/enabling IERenderer solves the problem.

IDW has just published a new version of IERenderer ... maybe it solves the problem finally (didn't test it jet)?!

[quote user="FJR"]Have the same problem with HMTL-Mails and IERenderer. Restarting Pegasus or disabling/enabling IERenderer solves the problem.[/quote]

Regularly or once in a while? If the former I might be able to fix it if it's duplicatable, if the latter I can't do anything about it, it usually helps to close and reopen the respective reader or preview window.

Thanks guys! Some emails do not ever appear (regularly), some change behavior if I move them from one window to another (once in awhile). I tried everything I could think of - reinstalled V2.63 (by update option); updated/installed latest version of IErenderer; closed/opened folders/windows; dragged/dropped email between folders; closed/opened Pegasus; re-booted, etc.. Now I just tried disabling the IErenderer and now the body of the emails appears, but in some cases there is text superimposed over other parts of the body. If i reactivate IErenderer the body text disappears again.Still stymied.

Bob

[quote user="bshapton"]Now I just tried disabling the IErenderer and now the body of the emails appears, but in some cases there is text superimposed over other parts of the body. If i reactivate IErenderer the body text disappears again.Still stymied.[/quote]

If you can duplicate it reliably with some messages I'd like to get a sample message: Please either provide the message as CNM file (from the Home mailbox location as indicated by the Help => About Pegasus Mail = Info screen) or as an unmodified attachment (drag and drop such a message onto an open editor window for doing so). Please send such a message to <beta-reports [at] pmail.gen.nz>.

I'm not sure what you mean by "duplicate it reliably". What is "it" - the superimposition phenomena? or the blank screen? Would a screenshot help? I'm afraid I'm not as conversant as I should be with the terminologies and sequences in your suggestion - i.e. how do I make a message into a CNM file? or create an "unmodified attachment"? or what is an "open editor window"?

When I received email notification of your most recent post it opened as a blank body window. Then I toggled the view and was able to see it. I then toggled back to the blank window, then closed the message and re-opened it; then it worked as it should.

[quote user="bshapton"]I'm not sure what you mean by "duplicate it reliably". What is "it" - the superimposition phenomena? or the blank screen? Would a screenshot help? I'm afraid I'm not as conversant as I should be with the terminologies and sequences in your suggestion - i.e. how do I make a message into a CNM file? or create an "unmodified attachment"? or what is an "open editor window"?[/quote]

1. Duplicate the blank screen.

2. No, a screenshot doesn't help.

3. Pegasus Mail creates a CNM file for each message contained your new mail folder which can be found in your home mailbox location as described in my previous post.

4. Whenever you write a new message you open and use the editor window for doing so. If you drag and drop another message from its folder onto such a window Pegasus Mail will offer you several options, one of them being to create an attachment to the new message from the existing dropped one.

THANKS !

 Latest development is, after all the updates and changes I decided to do a hard re-boot rather than just a re-start. Things seem to be working fine again now. If the problem re-appears I will try your suggestions and get back to you with the results. I truly appreciate all your help!
Bob

Hi Michael,

[quote user="idw"]

Regularly or once in a while? If the former I might be able to fix it if it's duplicatable, if the latter I can't do anything about it, it usually helps to close and reopen the respective reader or preview window.

[/quote]

First of all: the information enabling and disabling IERenderer will fix it, was wrong. You have to exit pegasus and restart it.

So ... the problem occures sometimes - not regularly. But if it occures, it is persistent as long as I don't restart Pegasus. I'll do more testing if it comes up next time to gather more information and details and than come back to you.

Suggestion: I'm working on Win7 SP1 with PM463. Don't know the OS Bob's working on, but he as well as me seem to run Pegasus the whole day long. I'm not shure, but it may be, that the problem only occures after midday here. May be some sort of cache overflow after running Pegasus a long time and viewing many HTML-mails?

Suggestion from my collegue: does IERenderer use hardware acceleration? May be problems with onboard Intel graphics (like Firefox had)?

bye    Olaf

[quote user="FJR"]So ... the problem occures sometimes - not regularly. But if it occures, it is persistent as long as I don't restart Pegasus. I'll do more testing if it comes up next time to gather more information and details and than come back to you.[/quote]

Jerry suggested to test whether an open editor window might have an effect on this (as a contributing factor).

[quote user="FJR"]Suggestion: I'm working on Win7 SP1 with PM463. Don't know the OS Bob's working on, but he as well as me seem to run Pegasus the whole day long. I'm not shure, but it may be, that the problem only occures after midday here. May be some sort of cache overflow after running Pegasus a long time and viewing many HTML-mails?[/quote]

Unlikely since I do the same and haven't even seen a single occurance of this issue on my system ever since.

[quote user="FJR"]Suggestion from my collegue: does IERenderer use hardware acceleration? May be problems with onboard Intel graphics (like Firefox had)?[/quote]

If IE uses hardware acceleration IERenderer does as well, otherwise no. If you see this issue I might have some suggestions about special tests, so please notify me in such a case if you can live with it long enough without restarting this instance of Pegasus Mail ...

Does the problem display only occur when you first try to open a message (in your NewMail directory). Subsequently, ie after closing then re-opening the message, does it appear normally?

If so you may have an antivirus issue, with the AV software reading the incoming mail file at the same time as Pegasus Mail tries to open the message. You should in this case update your AV software options to prevent AV scanning of filetype .CNM, and also ensure that your AV is not scanning the Mail folders directory (ie c:\pmail\mail\admin).  If this lockout condition occurs, Pegasus Mail is prevented from opening the message or folder.

If however your message display contains the From/To/Subject/Date lines ok, it is the content of the message rather than its header lines. I noticed on one of your earlier postings that you disabled IERenderer and then the message displayed ok, but with some formatting problems. This indicates that it is the addon, Bearhtml that is active, and the formatting problem is likely the formatting language, CSS that is causing a problem. If so, edit the file Bearhtml.ini in the Pegasus Mail executables directory (ie c:\pmail) to have a line containing WANTCSS=No. Restart Pegasus Mail and try your message again.

HTH

Martin 

Thank you's to everyone. Lots of good ideas to try if this ever develops again. At the moment things appear to be back to normal so I won't be messing with it.

Cheers!

Bob

[quote user="idw"]Jerry suggested to test whether an open editor window might have an effect on this (as a contributing factor).[/quote]

I don't have an editor window opend when clicking that message. I'll test it ...

OK ... in iternet options software acceleration is NOT enabled, so IE uses hardware acceleration on my PC. Send me a mail with tests to do.

[quote user="irelam"]Does the problem display only occur when you first try to open a message (in your NewMail directory). Subsequently, ie after closing then re-opening the message, does it appear normally?[/quote]

I'm working in preview mode and most of my mailboxes are IMAP. But it doesn't matter if the relevant mail is in local mailbox of Pegasus or in any IMAP folder. Choosing another mail in preview mode (even text-only) and than going back doesn't change anything - body remains "unshown".

[quote]If so you may have an antivirus issue, with the AV software reading the incoming mail file at the same time as Pegasus Mail tries to open the message[/quote]

Because of those knows issues our AV (Sophos) is configured not to do any checking of POP, IMAP or SMTP. In the directories of Pegasus the AV will only scan on writing.

[quote]If however your message display contains the From/To/Subject/Date lines ok, it is the content of the message rather than its header lines. I noticed on one of your earlier postings that you disabled IERenderer and then the message displayed ok, but with some formatting problems. This indicates that it is the addon, Bearhtml that is active, and the formatting problem is likely the formatting language, CSS that is causing a problem. If so, edit the file Bearhtml.ini in the Pegasus Mail executables directory (ie c:\pmail) to have a line containing WANTCSS=No. Restart Pegasus Mail and try your message again.[/quote]

Hmm ... are you answering bshampton or me? Headerlines are OK and if disabling IERenderer, Pegasus falls back to you BearHTML. That may not display some HTML-constructs correctly, but that doesn't matter - it displays the body. With IERenderer active and when the error occurs, it doesn't matter which HTML-mail is clicked - none is displayed any more even if it has already been read/displayed before without error..

bye    Olaf