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Can't access my Gmail mail

Thanks Brian,

All appears to be working OK now

<p>Thanks Brian,</p><p>All appears to be working OK now </p>

Hi, I can't download my Gmail mail, this happened suddenly two days ago.  I can see mail in my gmail inbox but cannot access it via Pagasus Mail.

If I use selective download I get some of the mail but if I use the get mail button it returns nothing, any suggestions please without getting too technical i possible

Thanks Paul

<p>Hi, I can't download my Gmail mail, this happened suddenly two days ago.  I can see mail in my gmail inbox but cannot access it via Pagasus Mail.</p><p>If I use selective download I get some of the mail but if I use the get mail button it returns nothing, any suggestions please without getting too technical i possible</p><p>Thanks Paul </p>

It is possible that the gmail POP3 host in Pegasus Mail is only retrieving unread messages which means it would not retrieve messages that have been read via browser access.  You can test this by accessing your gmail account with a browser and marking all messages as unread then have Pegasus get mail and see if it retrieves those messages.

The download control settings in the configuration of your gmail POP3 host in Pegasus Mail are located in Tools > Internet options then click the Receiving(POP3) tab.  Select the gmail host then click Edit.  The Download tab is where the setting is that controls whether only unread messages are downloaded.

If this isn't the problem then enable internet session logging (Tools > Internet Options> General tab) for a couple of connections and see if the log files provide any clues.  Read the help file about internet session logging, specifically about where to find the log files.  Pay special attention to the fact that credentials are logged in plain text so be sure to obfuscate them if you post log file content.  Be sure to disable the logging once you are done troubleshooting.

<p>It is possible that the gmail POP3 host in Pegasus Mail is only retrieving unread messages which means it would not retrieve messages that have been read via browser access.  You can test this by accessing your gmail account with a browser and marking all messages as unread then have Pegasus get mail and see if it retrieves those messages. </p><p>The download control settings in the configuration of your gmail POP3 host in Pegasus Mail are located in Tools > Internet options then click the Receiving(POP3) tab.  Select the gmail host then click Edit.  The Download tab is where the setting is that controls whether only unread messages are downloaded.</p><p>If this isn't the problem then enable internet session logging (Tools > Internet Options> General tab) for a couple of connections and see if the log files provide any clues.  Read the help file about internet session logging, specifically about where to find the log files.  Pay special attention to the fact that credentials are logged in plain text so be sure to obfuscate them if you post log file content.  Be sure to disable the logging once you are done troubleshooting. </p>
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