[quote user="Dilip"]How can I next debug the situation? Thanks.  --Dilip[/quote]

It's just been mentioned two posts up the thread: Read this post and do as advised.

I have been using Pegasus Mail for Windows for many years. I run Win7 64-bit. In the past 6-8 weeks or so, Pegasus Mail has been frequently, maybe 4 or 5 times a day, crashing. I can't find any commonality or predictive symptoms; once I noticed that I had an email starting to be sent that had a large attachment, but most of the time nothing specific was going on. It has crashed while online as well as when offline.

 I apologize that this isn't very helpful. Is there any diagnostic information that I can gather to help either better characterize the problem better or, ideally, solve it? One more thing - when Pegasus Mail comes back up after the crash, it comes up much faster than when normally starting it. Thanks!

Please read the post at the top of this forum.

Hi idw,

Since last few weeks, I am also having these type of crashes on my WinXP Pro (Service Pack 3) 32-bit + WPM 4.63 + Bearhtml 4.6.10.1 + IERenderer 2.4.7.6, specially when trying to send emails with attachments.

When I try to send an email, I get following Error though I have already done get mail before sending:

Delivery has failed on the enclosed message for the following
reasons reported either by the mail delivery system on the mail
relay host or by the local TCP/IP transport module:

   421 Authorization failed: please authenticate by doing get message
   first
 

This error also generates "Mail Delivery Failure" error messages in New mail folder. After trying 4-5 times, the mail goes through, By that time there are 4-5 error messages in New mail folder, and when I try to delete them, WPM crashes.

I have already sent the error description and dump file to beta-reports@pmail.gen.nz on July 30, 2013.

Further,

I have also installed Thunderbird email client, which can send the

emails without any problems using my same SMTP provider settings.

Sometimes, even while moving messages from one folder to another, WPM crashes.

WPM Info:

---

Pegasus Mail for Microsoft Windows
Copyright (C) 1992-2011, David Harris, all rights reserved
Electronic mail to support@pmail.gen.nz.

WinPMail version: Version 4.63 (Win32), Dec 22 2011, build ID 325
Language resources: Standard UK English resource set
Extension Manager version: 1.14
Operating mode: Standalone
User name and ID: Admin, 0
Windows version: 5.1
Windows flag word: 0
WINPMAIL.EXE directory: D:\PMAIL\Programs
Home mailbox location: D:\PMAIL\MAIL\Admin
New mailbox location: D:\PMAIL\MAIL\Admin
TMP environment variable: C:\DOCUME~1\Rad\LOCALS~1\Temp
TEMP environment variable: C:\DOCUME~1\Rad\LOCALS~1\Temp
LAN-based SMTP support: N, N, N
NetWare MHS support: N, N, N
Built-in TCP/IP support: Enabled
  - WINSOCK version: WinSock 2.0
  - WINSOCK path: C:\WINDOWS\system32\WSOCK32.DLL
Commandline: -roam -A
Active -Z options: 33024
PMR variable: (None)
PML variable: (None)
MAI variable: (None)
NB variable: (None)
Autofiltering folders: 9 (9 active, 0 inactive)
Last new mail count: 0
Message size soft limit: 0 bytes
Message size hard limit: 0 bytes
Attachment size soft limit: 0 bytes
Attachment size hard limit: 0 bytes
---

As far as I understand you're reporting at least three different issues here:

1. An issue with sending attachments.

2. An issue with authentication.

3. An issue with crashes.

Maybe they are all connected somehow, but we need to keep things separate for finding appropriate solutions.

1. Try sending attachments with an extended timeout value in your active SMTP definition's General tab.

2. Enable Do a prior POP3 login to authenticate before sending mail on the same definition's Security tab.

3. I'll get back to you about the crashes once I've got enough time for taking a look at the crash dump you provided.

Hi,

I seem to have the same problem of crashes. Usually, it crashes when I try to open certain emails. I am using imap.

 I am running Win 7 64 bit.

The problem only started recently.

I suspect it could be some of the new windows updates.

 I installed minidump, but can't seem to find any dump files. There is no autosaved message. Tried looking in the Windows %temp% folder, but could not find anything. Any clues what filename to look for?

 At the moment, there is a particular email that always causes a crash in my inbox. I can replicate the crash. Who can I fwd this email for testing purposes?

 Thanks in advance.

Regards

Basheer

Hi,

I am running v4.63 for a while.

I downloaded the latest versions of bearhtml and ierenderer from this site.

Now some of emails that used to crash PM stopped crashing. I still have one email that always crashes PM.

So, it is improved but not yet fixed.

Regards

Basheer

[quote user="noorgat.b"]I seem to have the same problem of crashes. Usually, it crashes when I try to open certain emails. I am using imap.[/quote]

Don't assume it's the same, this is only rather rarely the case.

[quote user="noorgat.b"]I suspect it could be some of the new windows updates.[/quote]

Unlikely, otherwise we would see lots of people complaining.

[quote user="noorgat.b"]I installed minidump, but can't seem to find any dump files. There is no autosaved message. Tried looking in the Windows %temp% folder, but could not find anything. Any clues what filename to look for?[/quote]

Depends on what actually was going on. You may need to run PM hosted by the MiniDump debugger: If you had the installer create its Start menu shortcuts (otherwise do a re-install with this option enabled) you'll find a respective shortcut (named something like Debug Pegasus Mail) in MiniDump's Start menu folder. For details see MiniDump's ReadMe file (there should be another shortcut opening it easily).

[quote user="noorgat.b"]At the moment, there is a particular email that always causes a crash in my inbox. I can replicate the crash. Who can I fwd this email for testing purposes?[/quote]

Please send it to beta-reports [at] pmail.gen.nz, this post describes how to do it in detail. Please add a note refering to your forum post.

[quote user="noorgat.b"]

I downloaded the latest versions of bearhtml and ierenderer from this site.

[/quote]

One similarity in my and Baheer's issue is - recently I too downloaded the latest version of bearhtml / ierenderer.

I am not sure about ierenderer, but I definitely downloaded bearhtml.

Thanks & Regards.

I  would appreciate it if you could send me a copy of the complete message, to irelam@telus.net  and I will check it through my latest version of Bearhtml (4.6.10)

Thank you

Martin (author of Bearhtml) 

Hi,

More info on the problem:

1. If I rename ierenderer.fff  to something else, I believe bearhtml kicks in.

- The crashes stop, but I get some garbage html code at the top of some emails.

2. If I use ierenderer.fff then a strange thing happens.

- If I view the email in my imap profile, Pmail crashes.

- If I copy/move the mail to my newmail inbox (non imap) I can open the mail without a crash!

- only certain mail causes crashes. 

Regards

Basheer

[quote user="noorgat.b"]If I rename ierenderer.fff  to something else, I believe bearhtml kicks in.[/quote]

IER can easily be disabled using its menu accessible via its toolbar button, there should be no reason for messing around with configuration files.

[quote user="noorgat.b"]

- If I view the email in my imap profile, Pmail crashes.

- If I copy/move the mail to my newmail inbox (non imap) I can open the mail without a crash!

- only certain mail causes crashes.[/quote]

Do you have automatic remote image download enabled by default?

Hi,

Firstly, thank you for all your help.

I downgraded IE10 to IE9 and its working again! No more crashes so far.

I don't mind sticking with IE9 as I hardly use it any case.

FYI, I do not have automatic image download  turned on.

Thank you for all your assistance.

 Regards

Basheer

[quote user="noorgat.b"]I downgraded IE10 to IE9 and its working again! No more crashes so far. [/quote]

While I'm glad you could fix your issue I would still very much like to look into it so I can possibly fix it once for all: Did you ever provide a sample message to us for testing? Did you even submit a crash report like described in this post? Since we get lots of spam to the beta-reports account mentioned up the thread you need add a pretty obvious subject for such a message so I can filter it out without having to look at all messages' contents.

I received a copy of a crashing message and will forward it on to MIchael.  No problems here using Bearhtml, and Tidy does  not show any strange problems.

Martin 

I followed the forum suggestions of being sure I was at the most recent version (I wasn't but now am) and checking the version of IERenderer - it was the most recent version. But PMAIL still is frequently crashing. How can I next debug the situation? Thanks.  --Dilip