[quote user="bfluet"][quote user="PaulW"]Usually STARTTLS is offered by a server to a connecting client.  If the client doesn't want to use it, it can ignore it and just use plain text.  Do you know how Printboss uses the mailserver - in, out, or both?[/quote]

Print Boss is primarily a Quickbooks check printing app but has the capability to email and fax documents from other apps.  From what I can determine, it only sends documents.[/quote]

OK, but the info you quote from Wellspring Software is puzzling as STARTTLS is nothing to do with authentication or authorisation.  I'm guessing that what they mean is that Print Boss can't authenticate to a relay server (MercuryS config / Connection control - Relaying control, last 2 checkboxes).   You will have to allow relaying through the IP address in the top part of that tab.

The accounting system used by my office has hit end of life.  The upgrade product requires either Outlook or an add-on product called Print Boss.  I use Mercury with Pegasus Mail but have been unable to find enough information to assure me that Print Boss will work.  Feedback about Print Boss and how it works would be greatly appreciated.

Brian

  Found this article that suggests both SMTP and MAPI are supported, though MAPI support seems to come with enterprise version of the product only

http://www.wellspringsoftware.com/forum/messages.aspx?TopicID=419

Martin 

Thanks Martin!

The piece I can't figure out is whether it will actually work with Mercury.  A post on the Wellspring Software support forum states "PrintBoss not support STARTTLS (Transport Layer Security) at this time.

If STARTTLS is an authentication service running on the server, it can

cause ‘Test Connection’ failures, and may result in an unauthorized user

error."

I have SSL/TLS enabled in MercE and use a self-signed certificate but am ignorant of the relationship between these and the lack of STARTTLS support by Print Boss so still wonder whether it will work.  My concern is based on other apps with supposed SMTP notification capability that I have been unable to get to work.

[quote user="bfluet"]

Thanks Martin!

The piece I can't figure out is whether it will actually work with Mercury.  A post on the Wellspring Software support forum states "PrintBoss not support STARTTLS (Transport Layer Security) at this time. If STARTTLS is an authentication service running on the server, it can cause ‘Test Connection’ failures, and may result in an unauthorized user error."[/quote]

Usually STARTTLS is offered by a server to a connecting client.  If the client doesn't want to use it, it can ignore it and just use plain text.  Do you know how Printboss uses the mailserver - in, out, or both?

[quote]I have SSL/TLS enabled in MercE and use a self-signed certificate but am ignorant of the relationship between these and the lack of STARTTLS support by Print Boss so still wonder whether it will work.  My concern is based on other apps with supposed SMTP notification capability that I have been unable to get to work.[/quote]

Is that a typo for MercuryS?

[quote user="PaulW"]Usually STARTTLS is offered by a server to a connecting client.  If the client doesn't want to use it, it can ignore it and just use plain text.  Do you know how Printboss uses the mailserver - in, out, or both?[/quote]

Print Boss is primarily a Quickbooks check printing app but has the capability to email and fax documents from other apps.  From what I can determine, it only sends documents.

[quote user="bfluet"]I have SSL/TLS enabled in MercE and use a self-signed certificate but am

ignorant of the relationship between these and the lack of STARTTLS

support by Print Boss so still wonder whether it will work.  My concern

is based on other apps with supposed SMTP notification capability that I

have been unable to get to work.

[quote user="PaulW"]Is that a typo for MercuryS?[/quote][/quote]

Indeed it is.