Community Discussions and Support
Mail Filtering Rule not working

Ideally, your spam filter product should be detecting these types of messages but you asked about filter rules so if you are experienced with rules then you need to be looking for either a logic error or an error in the rule itself.  To determine which, place your problem rule as the first rule in the list and temporarily change the action to a "set message color" action.  This keeps a message available for testing while providing a visual indicator whether the rule worked.  If it works you know you had a logic issue within the list of rules.  If it doesn't work you know the problem is with the rule itself.  Remember that read message are not filtered so if you have messages already in your new mail folder that you want to filter you need to make sure they are marked as unread.

If you are not familiar with rules, here is a primer...

If you wish to delete messages that contain specific From: header

content the best thing to do is to open the Raw view of one of those

messages and copy the entire From: header line.  Then, in the New mail

filtering rules > Rule applied when folder is opened, create an

Expression rule and paste the From: header line in as the expression. 

Expression rules have wildcard capabilities (see the Help file for more

info) but using the copy/paste approach insures that you delete only the

messages containing that specific From: header.  If you wish to

experiment with wildcards I suggest temporarily changing the action to a

"Set message colour" action.  This will allow you to identify which

messages are being detected by the rule to insure your wildcards are not

going to cause the deletion of valid messages.

Another rule type

is the Header rules.  This is valuable for detecting content in headers

but is less specific in its detections (again, read the Help file for

info).  Examples of Header filter rules would be:

If Subject contains "viagra" Delete
If Subject contains "male enhancement" Delete

Care

must be used when using Header rules.  Such rules would delete every

message that contains "viagra" or "male enhancement" anywhere in the

Subject: header.  You would not receive that message from your wife

containing the subject "Hurry home!  Don't forget to pick up more Viagra". <G>

HTH

&lt;p&gt;Ideally, your spam filter product should be detecting these types of messages but you asked about filter rules so if you are experienced with rules then you need to be looking for either a logic error or an error in the rule itself.&amp;nbsp; To determine which, place your problem rule as the first rule in the list and temporarily change the action to a &quot;set message color&quot; action.&amp;nbsp; This keeps a message available for testing while providing a visual indicator whether the rule worked.&amp;nbsp; If it works you know you had a logic issue within the list of rules.&amp;nbsp; If it doesn&#039;t work you know the problem is with the rule itself.&amp;nbsp; Remember that read message are not filtered so if you have messages already in your new mail folder that you want to filter you need to make sure they are marked as unread. &lt;/p&gt;&lt;p&gt; If you are not familiar with rules, here is a primer... &lt;/p&gt;&lt;p&gt;If you wish to delete messages that contain specific From: header content the best thing to do is to open the Raw view of one of those messages and copy the entire From: header line.&amp;nbsp; Then, in the New mail filtering rules &amp;gt; Rule applied when folder is opened, create an Expression rule and paste the From: header line in as the expression.&amp;nbsp; Expression rules have wildcard capabilities (see the Help file for more info) but using the copy/paste approach insures that you delete only the messages containing that specific From: header.&amp;nbsp; If you wish to experiment with wildcards I suggest temporarily changing the action to a &quot;Set message colour&quot; action.&amp;nbsp; This will allow you to identify which messages are being detected by the rule to insure your wildcards are not going to cause the deletion of valid messages.&lt;/p&gt;&lt;p&gt;Another rule type is the Header rules.&amp;nbsp; This is valuable for detecting content in headers but is less specific in its detections (again, read the Help file for info).&amp;nbsp; Examples of Header filter rules would be:&lt;/p&gt;&lt;p&gt;If Subject contains &quot;viagra&quot; Delete If Subject contains &quot;male enhancement&quot; Delete &lt;/p&gt;&lt;p&gt;Care must be used when using Header rules.&amp;nbsp; Such rules would delete every message that contains &quot;viagra&quot; or &quot;male enhancement&quot; anywhere in the Subject: header.&amp;nbsp; You would not receive that message from your wife containing the subject &quot;Hurry home!&amp;nbsp; Don&#039;t forget to pick up more Viagra&quot;. &amp;lt;G&amp;gt;&lt;/p&gt;&lt;p&gt;HTH &lt;/p&gt;

I am getting spam. I go to the mail filtering rules and create a new rule that says to delete mail with the offender's email address. I save the rule. The rule appears in my list of mail filtering rules. However, I still get email from the offender's address. What am I doing wrong?

I am getting spam. I go to the mail filtering rules and create a new rule that says to delete mail with the offender&#039;s email address. I save the rule. The rule appears in my list of mail filtering rules. However, I still get email from the offender&#039;s address. What am I doing wrong?
live preview
enter atleast 10 characters
WARNING: You mentioned %MENTIONS%, but they cannot see this message and will not be notified
Saving...
Saved
With selected deselect posts show selected posts
All posts under this topic will be deleted ?
Pending draft ... Click to resume editing
Discard draft