Hi Brian,

An additional ordinary mailbox, added to the user's tree doesn't work for me because of the subfolder structure which has to be created by EACH user. Otherwise every user is seeing the mail folders only but not the subfolders created by other users.

Further I don't believe that this ordinary mailbox is very stable if up to 4 users (in our case) access simultaneously.

But for the moment we are happy with the public folders. I've solved the problem with the delivery of emails into one public folder by Mercury. I called it Inbox and my users check this "Inbox" manually regularly.

Presently we've got about 30 sub-subfolders under the one and only subfolder. This has the advantage that other users (which are not involved in processing of public emails) could permanently collapse the sub-sub folder structure, seeing only the one subfolder and feeling not annoyed by the big substructure.

Keep you informed in case any new problems occur. 

Hi,

Since last week we are using additional "Public Folders" where different PM users could access simultaneously to. Mercury is delivering certain e-mails directly into one of this public folder. Works fine so far.

In the meantime a lot of mails have been accumulated within those public folders. Are there any limitations in place for public folders, like a maximum of mails which PM can handle?

I know, mails are being saved separately one from each other within those public folders in opposition to standard PM folders where mails are being saved into one "folder file". But why I'm not able to delete attachments from mails inside such public folders? It should be possible, if the mails are being saved separately, isn't it?

Greetings

Joerg

Jorge,

No help on this I see.  Wish I could offer advice but have nothing.  I would not be surprised if being unable to delete attachments is another limitation of public folders.

Did you ever test my suggestions of attaching a directory as an added mailbox instead of using a public folder?  I know that you can delete attachments in those messages.