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Problem forwarding messages with embedded picture URLs

Yep, the button is there; I don't know how I missed it. Thanks.

The

"Show pictures" option is there in the message preview, but not in the

"forward with edit" pane; that's as I noted I suspected.

 The only

thing I see in the forwarding options which *might* affect this is the

"Forward attachments" checkbox, and I have it checked.

OK, it

looks like there's nothing I can do to fix this beyond reporting it to David Harris, and it's taken enough

of your time so you can mark this as "closed"; thanks again.

And as I noted, I *can*

make it work after a fashion by using the "new message with message

attached" forwarding option. Now I just have to remember that... ;-)

<p>Yep, the button is there; I don't know how I missed it. Thanks.</p><p>The "Show pictures" option is there in the message preview, but not in the "forward with edit" pane; that's as I noted I suspected.</p><p> The only thing I see in the forwarding options which *might* affect this is the "Forward attachments" checkbox, and I have it checked. </p><p>OK, it looks like there's nothing I can do to fix this beyond reporting it to David Harris, and it's taken enough of your time so you can mark this as "closed"; thanks again.</p><p>And as I noted, I *can* make it work after a fashion by using the "new message with message attached" forwarding option. Now I just have to remember that... ;-) </p>

The subject pretty much covers it; this doesn't seem to work. If I get a message with *attached* pics (jpgs, usually) I can see them just fine, and if I forward the message the attachments are with it when it's received. On the other hand, if I get a message with embedded URLs to picture files, I can still see the pics just fine in the message. But if I forward it all that shows at the other end is a gray box for each picture; the rest of the HTML is OK. I verified the accuracy of the embedded URLs for one message by opening the .PM$ temp file and going to the ID'ed website. The particular one I checked was in the HTML part of the temp file as "src=3D"http://www.shangralafamilyfun.com/2014/raiders2.jpg". Any way to fix it so links to picture URLs get handled correctly in forwarded messages? Thanks for any info.

The subject pretty much covers it; this doesn't seem to work. If I get a message with *attached* pics (jpgs, usually) I can see them just fine, and if I forward the message the attachments are with it when it's received. On the other hand, if I get a message with embedded URLs to picture files, I can still see the pics just fine in the message. But if I forward it all that shows at the other end is a gray box for each picture; the rest of the HTML is OK. I verified the accuracy of the embedded URLs for one message by opening the .PM$ temp file and going to the ID'ed website. The particular one I checked was in the HTML part of the temp file as "src=3D"http://www.shangralafamilyfun.com/2014/raiders2.jpg". Any way to fix it so links to picture URLs get handled correctly in forwarded messages? Thanks for any info.

[quote user="Bob C."]The particular one I checked was in the HTML part of the temp file as "src=3D"http://www.shangralafamilyfun.com/2014/raiders2.jpg". Any way to fix it so links to picture URLs get handled correctly in forwarded messages?[/quote]

There's nothing wrong with such a URL provided the message is quoted-printable encoded as indicated by a message (section) header reading Content-transfer-encoding: quoted-printable in which case the equal sign has to be encoded as =3D. If this header is missing it would be helpful to get the original (i.e. unforwarded) message sent to <beta-reports [at] pmail.gen.nz>. The best way to do it would be by attaching the CNM file from the new mail folder to a message referencing this community thread here in the message body. For finding the CNM file figure out the new mail path via Help => About Pegasus Mail => Info => New mailbox location and the filename by right-clicking the message while being stored in the new mail folder, selecting Message properties and checking the top section called General information.

&lt;p&gt;[quote user=&quot;Bob C.&quot;]The particular one I checked was in the HTML part of the temp file as &quot;src=3D&quot;http://www.shangralafamilyfun.com/2014/raiders2.jpg&quot;. Any way to fix it so links to picture URLs get handled correctly in forwarded messages?[/quote]&lt;/p&gt;&lt;p&gt;There&#039;s nothing wrong with such a URL provided the message is quoted-printable encoded as indicated by a message (section) header reading &lt;i&gt;Content-transfer-encoding: quoted-printable&lt;/i&gt; in which case the equal sign has to be encoded as &lt;i&gt;=3D&lt;/i&gt;. If this header is missing it would be helpful to get the original (i.e. unforwarded) message sent to &amp;lt;beta-reports [at] pmail.gen.nz&amp;gt;. The best way to do it would be by attaching the CNM file from the new mail folder to a message referencing this community thread here in the message body. For finding the CNM file figure out the new mail path via &lt;i&gt;Help =&amp;gt; About Pegasus Mail =&amp;gt; Info =&amp;gt; New mailbox location&lt;/i&gt; and the filename by right-clicking the message while being stored in the new mail folder, selecting &lt;i&gt;Message properties&lt;/i&gt; and checking the top section called &lt;i&gt;General information&lt;/i&gt;. &lt;/p&gt;
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

Thanks for the quick response! OK, here's what I found... The HTML header section has the required heading content:

 Content-Type: text/html;
    charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Each pic reference has the required prefix; an example:

src=3D"http://www.shangralafamilyfun.com/2014/raiders2.jpg"=20

Each pic reference is surrounded by blocks of formatted text, but that shouldn't matter (I don't think).

I checked the rest of the message to see if there was a second "Content-Transfer-Encoding" which could override the first; there was none.

A few notes:

I checked all of this on the original received message, not on the one I was attempting to forward.

If I do a "Forward with edit", the pics are only gray boxes in the message I'm forwarding, *as I see it in the edit window*.

If I do a "bounce (redirect)" forward, the recipient gets the pics OK if the message gets through at all. There's apparently a problem with the client (Thunderbird) at the other end, or possibly with the recipient's IMAP server, since only some messages get through, but that's not a PMail issue. Of two messages with pics *from the same sender*, one got through on "Bounce Forward" and one (this one) didn't.

Any thoughts?

&lt;p&gt;Thanks for the quick response! OK, here&#039;s what I found... The HTML header section has the required heading content:&lt;/p&gt;&lt;p&gt;&amp;nbsp;Content-Type: text/html; &amp;nbsp;&amp;nbsp; &amp;nbsp;charset=&quot;UTF-8&quot; Content-Transfer-Encoding: quoted-printable &lt;/p&gt;&lt;p&gt;Each pic reference has the required prefix; an example:&lt;/p&gt;&lt;p&gt;src=3D&quot;http://www.shangralafamilyfun.com/2014/raiders2.jpg&quot;=20 &lt;/p&gt;&lt;p&gt;Each pic reference is surrounded by blocks of formatted text, but that shouldn&#039;t matter (I don&#039;t think).&lt;/p&gt;&lt;p&gt;I checked the rest of the message to see if there was a second &quot;Content-Transfer-Encoding&quot; which could override the first; there was none.&lt;/p&gt;&lt;p&gt;A few notes:&lt;/p&gt;&lt;p&gt;I checked all of this on the original received message, not on the one I was attempting to forward.&lt;/p&gt;&lt;p&gt;If I do a &quot;Forward with edit&quot;, the pics are only gray boxes in the message I&#039;m forwarding, *as I see it in the edit window*.&lt;/p&gt;&lt;p&gt;If I do a &quot;bounce (redirect)&quot; forward, the recipient gets the pics OK if the message gets through at all. There&#039;s apparently a problem with the client (Thunderbird) at the other end, or possibly with the recipient&#039;s IMAP server, since only some messages get through, but that&#039;s not a PMail issue. Of two messages with pics *from the same sender*, one got through on &quot;Bounce Forward&quot; and one (this one) didn&#039;t. &lt;/p&gt;&lt;p&gt;Any thoughts? &lt;/p&gt;

[quote user="Bob C."]Any thoughts?[/quote]

Since you didn't tell us about the versions of Pegasus Mail (and IERenderer, the HTML renderer enabled by default) I would suggest to install the most recent version of IERenderer first.

&lt;p&gt;[quote user=&quot;Bob C.&quot;]Any thoughts?[/quote]&lt;/p&gt;&lt;p&gt;Since you didn&#039;t tell us about the versions of Pegasus Mail (and IERenderer, the HTML renderer enabled by default) I would suggest to install &lt;a href=&quot;/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx&quot; target=&quot;_blank&quot; mce_href=&quot;/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx&quot;&gt;the most recent version&lt;/a&gt;&lt;a href=&quot;/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx&quot; target=&quot;_blank&quot; mce_href=&quot;http://community.pmail.com/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx&quot;&gt; of IERenderer&lt;/a&gt; first. &lt;/p&gt;
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

Sorry 'bout that... mea culpa.

Pmail version is 4.70, build 546

I can't find any version info in PMail for IERenderer, but I just downloaded and installed what I guess is the latest from the website you referenced (v.2.4.9.9; the new installed ierenderer.dll has a filedate of 03/24/2015). I also downloaded LibTidy.dll. I checked it vs. the original one via "Properties", and although it appears to be identical to the existing file (size and digital sig data; for some reason Win7 doesn't seem to offer CRC data as WinXP did) I copied it in anyway, renaming the existing file. (BTW, the original file has a 12/15 date; the new one is 01/15). After doing that I tried to change the cache time in IERenderer.ini from 1 day to 5, but I get an "Access Denied" message. I can probably fool with the permissions and get around that, but I suspect it's not a problem since when I reacquired the message and tried to forward it "with edit" I got exactly the same result - gray blocks instead of graphics.I tried using the instructions under "Graphics" in the "BearHlpIE-En.htm" help file, but a couple of problems... The instructions say:

 "To see these graphics key in Ctrl + Shift + U, right click in the message area (not in a graphic's frame) and select Show picture or ensure that Automatically if a connection exists is selected for fetching remote graphics on Tools => Options => Message reader"

There is no "Show picture" in the drop-down box, and "Automatically if a connection exists" *is* checked. (And I suspect they only apply to received messages, not to ones being forwarded, which should use the image cache. Correct?)

One plus: I've found that I can successfully forward a message with pics if I use the "Start a new message with the messages attached" option, and it gets through to the other end when a redirect doesn't.

That's it; any other ideas? If necessary I can use the "Start a new..." option as a workaround, but it seems to me that I should be able to get the normal procedure to work if it's possible to do so.

Anyway, thanks again for the assistance, and I hope with the new info something will strike you as an "AHA!". ;-)

&lt;p&gt;Sorry &#039;bout that... mea culpa. &lt;/p&gt;&lt;p&gt;Pmail version is 4.70, build 546&lt;/p&gt;&lt;p&gt;I can&#039;t find any version info in PMail for IERenderer, but I just downloaded and installed what I guess is the latest from the website you referenced (v.2.4.9.9; the new installed ierenderer.dll has a filedate of 03/24/2015). I also downloaded LibTidy.dll. I checked it vs. the original one via &quot;Properties&quot;, and although it appears to be identical to the existing file (size and digital sig data; for some reason Win7 doesn&#039;t seem to offer CRC data as WinXP did) I copied it in anyway, renaming the existing file. (BTW, the original file has a 12/15 date; the new one is 01/15). After doing that I tried to change the cache time in IERenderer.ini from 1 day to 5, but I get an &quot;Access Denied&quot; message. I can probably fool with the permissions and get around that, but I suspect it&#039;s not a problem since when I reacquired the message and tried to forward it &quot;with edit&quot; I got exactly the same result - gray blocks instead of graphics.I tried using the instructions under &quot;Graphics&quot; in the &quot;BearHlpIE-En.htm&quot; help file, but a couple of problems... The instructions say:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&quot;To see these graphics key in &lt;em&gt;Ctrl + Shift + U&lt;/em&gt;, right click in the message area (not in a graphic&#039;s frame) and select &lt;em&gt;Show picture&lt;/em&gt; or ensure that &lt;em&gt;Automatically if a connection exists&lt;/em&gt; is selected for fetching remote graphics on &lt;em&gt;Tools =&amp;gt; Options =&amp;gt; Message reader&quot;&lt;/em&gt;&lt;/p&gt;&lt;p&gt;There is no &quot;Show picture&quot; in the drop-down box, and &quot;Automatically if a connection exists&quot; *is* checked. (And I suspect they only apply to received messages, not to ones being forwarded, which should use the image cache. Correct?)&lt;/p&gt;&lt;p&gt;One plus: I&#039;ve found that I can successfully forward a message with pics if I use the &quot;Start a new message with the messages attached&quot; option, and it gets through to the other end when a redirect doesn&#039;t.&lt;/p&gt;&lt;p&gt;That&#039;s it; any other ideas? If necessary I can use the &quot;Start a new...&quot; option as a workaround, but it seems to me that I should be able to get the normal procedure to work if it&#039;s possible to do so.&lt;/p&gt;&lt;p&gt;Anyway, thanks again for the assistance, and I hope with the new info something will strike you as an &quot;AHA!&quot;. ;-) &lt;/p&gt;

[quote user="Bob C."]I can't find any version info in PMail for IERenderer, ...[/quote]

There should be an additional (rightmost) button on Pegasus Mail's main toolbar offering all you need or might be looking for with regard to IERenderer (see below at the bottom of this reply), including a dialog for seeting options.

[quote user="Bob C."]There is no "Show picture"[/quote]

It's on the context menu in the message reader (or preview pane).

[quote user="Bob C."]"Automatically if a connection exists" *is* checked. (And I suspect they only apply to received messages, not to ones being forwarded, which should use the image cache. Correct?)[/quote]

Yes and no: Remote linked images aren't forwarded no matter what, only the URLs are and should be enough for the recipients. Embedded images (which show up by default in your reader without having to be fetched from the web) are included with a forwarded message unless you don't allow them to be forwarded via the forwarding dialog options.

[quote user="Bob C."]Anyway, thanks again for the assistance, and I hope with the new info something will strike you as an "AHA!". ;-)[/quote]

No, definitely not, but I did a test myself and it looks like Pegasus Mail in fact replaces the original URLs with ones pointing to a single embbeded grey rectangle just as you say. I have no idea whether it is like this ever since or was only introduced in the most recent version, but it definitely doesn't depend on what renderer is used. Looks like I need to report it to David Harris ... :-/

[quote user=&quot;Bob C.&quot;]I can&#039;t find any version info in PMail for IERenderer, ...[/quote]&lt;p&gt;There should be an additional (rightmost) button on Pegasus Mail&#039;s main toolbar offering all you need or might be looking for with regard to IERenderer (see below at the bottom of this reply), including a dialog for seeting options. &lt;/p&gt;&lt;p&gt;[quote user=&quot;Bob C.&quot;]There is no &quot;Show picture&quot;[/quote]&lt;/p&gt;&lt;p&gt;It&#039;s on the context menu in the message reader (or preview pane). &lt;/p&gt;&lt;p&gt;[quote user=&quot;Bob C.&quot;]&quot;Automatically if a connection exists&quot; *is* checked. (And I suspect they only apply to received messages, not to ones being forwarded, which should use the image cache. Correct?)[/quote]&lt;/p&gt;&lt;p&gt;Yes and no: Remote linked images aren&#039;t forwarded no matter what, only the URLs are and should be enough for the recipients. Embedded images (which show up by default in your reader without having to be fetched from the web) are included with a forwarded message unless you don&#039;t allow them to be forwarded via the forwarding dialog options. &lt;/p&gt;&lt;p&gt;[quote user=&quot;Bob C.&quot;]Anyway, thanks again for the assistance, and I hope with the new info something will strike you as an &quot;AHA!&quot;. ;-)[/quote]&lt;/p&gt;&lt;p&gt;No, definitely not, but I did a test myself and it looks like Pegasus Mail in fact replaces the original URLs with ones pointing to a single embbeded grey rectangle just as you say. I have no idea whether it is like this ever since or was only introduced in the most recent version, but it definitely doesn&#039;t depend on what renderer is used. Looks like I need to report it to David Harris ... :-/ &lt;/p&gt;
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C
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