Joerg,
Thanks for the kind words, I'm thrilled that I could help. Now to find time to institute this solution on my system.
Hi,
Apart from this issue http://community.pmail.com/forums/thread/31134.aspx, where Pmail doesn't sort out wrong formatted e-mail addresses within the FROM: field, we often experience the following problem in connection with Local User Names:
When a local user is sending an e-mail out to the internet (e.g. to: mr.example@domain.com) and is simultaneously setting a local user name in CC: of this e-mail, Mercury is correctly sending the e-mail to the ISP and is forwarding this e-mail also to the other local user in cc. So far so good.
Now the external recipient mr.example@domain.com at the internet is receiving this e-mail with its own e-mail client and wants to "reply to all" participants. His e-mail client is taking the FROM: address and is setting it as the new TO: address, and is additionally adding the Local User Name from the original CC: into the new CC:. But the local user name cannot be transmitted through the internet and will be rejected. This caused that not all local participants are receiving the replay mail.
Of course, I could instruct our users to use only complete internet e-mail addresses when distributing e-mails to mixed destination (external and internal recipients). But is seems they are not able to keep this rule in mind. And that's why many users complain about loss of information because they are often rejected from mail replies.
Is there any opportunity to avoid that Locl User Names in CC: are being transmitted to the internet? The best way would be, if Pmail (or Mercury) would replace any local user names with their real addresses.
We have the synonym.mer database in place. But this information is presently not being used by Mercury for Local User Replacing.
Cheers
Joerg
If there is an entry for each local user in a Pegasus Mail addressbook then somewhere in the processing of the message the local username gets replaced with the actual email address and Mercury sends the message in this form. This works with system wide addressbooks so creating one containing an entry for each local users should solve the problem unless a user disables alias resolution for that addressbook.
Hooooray, it works. Brian, you are the most precious colleague of the day. [Y]
Allthough not recognizeable in the cc field, Pmail (or Mercury?) is replacing the local user name within the cc area of the e-mail intended for the internet automatically. Great
