[quote user="chguernsey"]
Background: User running Pegasus v4.41 with a >8gb mailbox.
WinNT5.1 SP2 ("XP SP2") on FAT32. Multiple mail folders store
legally-important information back to 1997(?). No individual mail
folder should be exceeding 1.5gb at this time.
Should not be any particular problem with the size of the folders or total size of the mailbox. Mine's a lot larger, many others are as well.
Our only Pegasus user (in another state, sadly) is experiencing index corruption in her mailbox. She reports a variety of symptoms:
- Opening a message from the in-folder list ("Foo" from "Bar", body "abcd") returns the wrong message ("Apples" from "Fred", body "1234").
- Opening a message returns nothing (i.e. blank e-mail)
- Opening a message returns hex garbage (i.e. middle of an attachment in another e-mail)
- Pegasus complains that the indexes may be corrupted
If Pegasus Mail complains about the indexes they are probably corrupted. There is fact may be something wrong with a particular folder as well. Here's a way to fix a folder when the re-indexing does not solve the problem.
1. Move all the messages you want to save to a temp folder and
delete all the messages in the original folder.
2. Use the right click "recover deleted space" to remove all
messages form the folder.
3. If step 2 works then simply move all of the messages from the
temp folder back to the original folder and delete the temp
folder.
4. If step 2 fails then delete the original folder and rename the
temp folder to match the original name. Reset the filter
pointing to this folder.
She has re-indexed but has not confirmed if it helped at all. The problems are continuing.
What is causing this? Can it be corrected? Is there a way to tell if the raw folder file is still OK? Have we pushed Pegasus too far? What other information would be helpful in diagnosing or correcting the problem? Am I asking too many questions?
Personally I alway suspect that something is fighting WinPMail for the folder access. The first thing that come to mind and one that can always cause this sort of problem is an anti-virus program with auto protect turned on grabbing the files when WinPMail accesses them. The a-v program should not be working the WinPMail directories; the viruses should either be caught at the mail server or they should be using the extension VirScan to check the mail when read. This extension will use most any a-v software.
Name of Program: VIRSCAN: Virus Scanning Extension for Pegasus Mail
Location/Filename <URL:mailto:Martin.Ireland@gov.ab.ca?Subject=send_virscan>
<URL:ftp://risc.ua.edu/pegasus/misc/virscan.zip>
Author/email contact: Martin Ireland <Martin.Ireland@gov.ab.ca>
Status: Freeware
Documentation: Included in zip file, Virscan.zip
Features: Extension to invoke virus scanning program of user choice when Pegasus Mail saves or views mail message attachments.
Comments: Available for Windows PCs. 16 and 32 bit versions available and tested on Windows 95, 98, and Windows NT Workstation 4.0.
Defaults to NAI's VirusScan engine. Multi-language support included. This user, above all others in this company, needs her e-mail to be
rock-solid. Are there any recommendations from the community for
improving the arrangement? I'm giving serious thought to moving her
data to an IMAP server and letting Pegasus cache it.
If these data are so critical to the company then moving it to IMAP4 might be a good idea anyway. This way you'll have all the data on your server where it will be protected and backed up on a regular basis. If anything goes wrong you'll always be able to restore it from your daily backup.
Daniel Johnson
Computer Resources
C. H. Guernsey & Company
[/quote]
[quote user="chguernsey"]<p>Background:&nbsp; User running Pegasus v4.41 with a &gt;8gb mailbox.&nbsp;
WinNT5.1 SP2 ("XP SP2") on FAT32.&nbsp; Multiple mail folders store
legally-important information back to 1997(?).&nbsp; No individual mail
folder should be exceeding 1.5gb at this time. </p><p><i><b>Should not be any particular problem with the size of the folders or total size of the mailbox. Mine's a lot larger, many others&nbsp; are as well.&nbsp;</b></i>
&nbsp;</p>
<p>Our only Pegasus user (in another state, sadly) is experiencing index corruption in her mailbox.&nbsp; She reports a variety of symptoms:</p>
<ol>
<li>Opening a message from the in-folder list ("Foo" from "Bar", body "abcd") returns the wrong message ("Apples" from "Fred", body "1234").</li>
<li>Opening a message returns nothing (i.e. blank e-mail)</li>
<li>Opening a message returns hex garbage (i.e. middle of an attachment in another e-mail)</li>
<li>Pegasus complains that the indexes may be corrupted</li>
</ol><p><i><b>If Pegasus Mail complains about the indexes they are probably corrupted.&nbsp; There is fact may be something wrong with a particular folder as well.&nbsp; Here's a way to fix a folder when the re-indexing does not solve the problem.
</b></i></p><p><i><b>1.&nbsp; Move all the messages you want to save to a temp folder and
&nbsp;&nbsp;&nbsp; delete all the messages in the original folder.
2.&nbsp; Use the right click "recover deleted space" to remove all
&nbsp;&nbsp;&nbsp; messages form the folder.
3.&nbsp; If step 2 works then simply move all of the messages from the
&nbsp;&nbsp;&nbsp; temp folder back to the original folder and delete the temp
&nbsp;&nbsp;&nbsp; folder.
4.&nbsp; If step 2 fails then delete the original folder and rename the
&nbsp;&nbsp;&nbsp; temp folder to match the original name.&nbsp; Reset the filter
&nbsp;&nbsp;&nbsp; pointing to this folder. </b></i>
</p><i><b></b></i><p>She has re-indexed but has not confirmed if it helped at all.&nbsp; The problems are continuing.</p>
<p>What is causing this?&nbsp; Can it be corrected?&nbsp; Is there a way to tell if the raw folder file is still OK?&nbsp; Have we pushed Pegasus too far?&nbsp; What other information would be helpful in diagnosing or correcting the problem?&nbsp; Am I asking too many questions?</p>
<p>&nbsp;<i><b>Personally I alway suspect that something is fighting WinPMail for the folder access.&nbsp; The first thing that come to mind and one that can always cause this sort of problem is an anti-virus program with auto protect turned on grabbing the files when WinPMail accesses them.&nbsp; The a-v program should not be working the WinPMail directories; the viruses should either be caught at the mail server or they should be using the extension VirScan to check the mail when read.&nbsp; This extension will use most any a-v software.
</b></i></p><i><b>Name of Program: VIRSCAN: Virus Scanning Extension for Pegasus Mail
Location/Filename &lt;URL:mailto:Martin.Ireland@gov.ab.ca?Subject=send_virscan&gt;
&lt;URL:ftp://risc.ua.edu/pegasus/misc/virscan.zip&gt;
Author/email contact: Martin Ireland &lt;Martin.Ireland@gov.ab.ca&gt;
Status: Freeware
Documentation: Included in zip file, Virscan.zip
Features: Extension to invoke virus scanning program of user choice when Pegasus Mail saves or views mail message attachments.
Comments: Available for Windows PCs. 16 and 32 bit versions available and tested on Windows 95, 98, and Windows NT Workstation 4.0.
Defaults to NAI's VirusScan engine. Multi-language support included. &nbsp;</b></i>
<i><b></b></i>
<p>This user, above all others in this company, needs her e-mail to be
rock-solid.&nbsp; Are there any recommendations from the community for
improving the arrangement?&nbsp; I'm giving serious thought to moving her
data to an IMAP server and letting Pegasus cache it.</p><p><i><b>If these data are so critical to the company then moving it to IMAP4 might be a good idea anyway.&nbsp; This way you'll have all the data on your server where it will be protected and backed up on a regular basis. &nbsp;</b></i> <i><b>If anything goes wrong you'll always be able to restore it from your daily backup.</b></i>
</p>
<p>&nbsp;
Daniel Johnson
Computer Resources
C. H. Guernsey &amp; Company
</p>[/quote]