Community Discussions and Support
Spectrum Acct problem

I have not been able to send emails from Win-Pm to my Spectrum account since July 20th using Win-Pm .. I can still receive and download messages as normal. Accd to the error message log the email address I used for authentication is not the same as the address I've sent from. I've redacted my addresses in the log below, but they are the same. Also I can send email using an identical profile from my iphone or using the web-mail site. The problem occurs ONLY with Pegasus (both 4.8 and 4.81).


12:31:58.786: --- 30 Jul 2023, 12:31:58.786 ---
12:31:58.786: Connect to 'smtp-server.carolina.rr.com', timeout 30 seconds, flags 16842753.
12:32:00.005: >> 220 p-impout006.msg.pkvw.co.charter.net cmsmtp ESMTP server ready
12:32:00.005: << EHLO [192.168.1.19]
12:32:00.070: >> 250-p-impout006.msg.pkvw.co.charter.net hello [75.176.152.186], pleased to meet you
12:32:00.070: >> 250-AUTH LOGIN PLAIN
12:32:00.070: >> 250-SIZE 30000000
12:32:00.070: >> 250-ENHANCEDSTATUSCODES
12:32:00.070: >> 250-8BITMIME
12:32:00.070: >> 250-STARTTLS
12:32:00.070: >> 250 OK
12:32:00.077: << MAIL FROM:XXX@sc.rr.com SIZE=2244
12:32:01.080: >> 550 5.1.0 XXX@sc.rr.com sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500


I have not been able to send emails from Win-Pm to my Spectrum account since July 20th using Win-Pm .. I can still receive and download messages as normal. Accd to the error message log the email address I used for authentication is not the same as the address I&#039;ve sent from. I&#039;ve redacted my addresses in the log below, but they are the same. Also I can send email using an identical profile from my iphone or using the web-mail site. The problem occurs ONLY with Pegasus (both 4.8 and 4.81). 12:31:58.786: --- 30 Jul 2023, 12:31:58.786 --- 12:31:58.786: Connect to &#039;smtp-server.carolina.rr.com&#039;, timeout 30 seconds, flags 16842753. 12:32:00.005: &gt;&gt; 220 p-impout006.msg.pkvw.co.charter.net cmsmtp ESMTP server ready 12:32:00.005: &lt;&lt; EHLO [192.168.1.19] 12:32:00.070: &gt;&gt; 250-p-impout006.msg.pkvw.co.charter.net hello [75.176.152.186], pleased to meet you 12:32:00.070: &gt;&gt; 250-AUTH LOGIN PLAIN 12:32:00.070: &gt;&gt; 250-SIZE 30000000 12:32:00.070: &gt;&gt; 250-ENHANCEDSTATUSCODES 12:32:00.070: &gt;&gt; 250-8BITMIME 12:32:00.070: &gt;&gt; 250-STARTTLS 12:32:00.070: &gt;&gt; 250 OK 12:32:00.077: &lt;&lt; MAIL FROM:&lt;XXX@sc.rr.com&gt; SIZE=2244 12:32:01.080: &gt;&gt; 550 5.1.0 &lt;XXX@sc.rr.com&gt; sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500

This is the "Community Discussions and Support" forum for Mercury. I suggest posting in the one for Pegasus Mail.


This is the &quot;Community Discussions and Support&quot; forum for Mercury. I suggest posting in the one for Pegasus Mail.
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