Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.

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Hello:


I have been using [Pegasus Mail v4.73] under [Wine] in a Linux box for over 10 years without any issues other than maybe a PEBKAC once in a blue moon.


I have had a free email account at [gmx.net] for more or less the same time, same PMail version, same OS progressive releases, same box.


Up to this morning, I had never had any issues retrieving or sending email via POP3 / SMTP or reviewing the SPAM folder via IMAP.


As always with [PMail], a fast, smooth and uneventful retrieval.


This morning I was not able to retrieve mail from my [gmx.net] account (always with selective download, arguably PMail's best feature) or see my folders via IMAP.


The PMail POP3 Network protocol error pop-up says this:
"The host claims that either the user name or password you have supplied is invalid".


I checked and they are as always and was able to log into the [gmx.net] webmail page and review my emails without any problem.


Just in case, I changed my PW adding a special character to the string, checked it worked with webmail access and tried again with [PMail], but that was also a no-go.


This is what the [gmx.net] server says:


[code]
18:39:00.318: --- 2 Dec 2025, 18:39:00.318 ---
18:39:00.318: Connect to 'pop.gmx.net', timeout 150 seconds.
18:39:01.814: [] SSL/TLS session established
18:39:01.814: [
] ECDHE-RSA-AES256-GCM-SHA384, TLSv1.2, Kx=ECDH, Au=RSA, Enc=AESGCM(256), Mac=AEAD
18:39:01.814: [] Peer's certificate name is '/C=DE/ST=Rheinland-Pfalz/L=Montabaur/O=1&1 Mail & Media GmbH/CN=mail.gmx.net'.
18:39:02.087: >> +OK POP server ready H migmx111 1MA4Kg-1vF1lE34g6-00BXHq
18:39:02.087: << USER 14067985
18:39:02.321: >> +OK password required for user "14067985"
<< 0016 PASS XXXXXXXXX
18:39:02.578: >> -ERR authentication failed
--- and after a short while ---
18:56:10.381: << RSET<cr><lf>
18:56:10.383: 26: SSL_read returned zero (socket was closed)
18:56:10.384: >>
18:56:10.384: [
] OpenSSL secure session normally terminated.
18:56:10.385: --- Connection closed at 2 Dec 2025, 18:56:10.385. ---
18:56:10.386:
[/code]


It would seem that it is not a UserID ( ie: "14067985" ) problem as it gets an OK from the server.


The problem comes right after that. (ie: -ERR authentication failed)


This worked perfectly well yesterday, why not today?
Could it be that something has changed on that side?


I can wait and see if it fixes itself because it there's a glitch with the [gmx.net] servers (it is not a critical account) or contact them using Google translate as everything is in German, but it is not an easy task.


Unfortunately, creating a session log gave me the same output I posted above, so it has not been of any help.


I'd appreciate any input the list can give me.


Thanks in advance.


Best,


S.


recent by sawbona  ·  Dec 8 '25 at 8:33 pm
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mjska54 posted Dec 4 '25 at 9:19 am

I updated my Pmail version from 4.4. to 4.91. When I open a mail, the window is blank. Clicking "Ansicht" makes the text appear sometimes but somtimes not.


Can someone helpf?


Ich habe mein Pmail Version von 4.4 auf 4.91 aktualisiert. Beim Öffnen von Mails bleibt das Fenster leer. Ein Klick auf "Ansicht" behebt das Problem, aber nicht immer.


Kann jemand helfen?


recent by Michael  ·  Dec 7 '25 at 5:53 pm
98
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bogus posted Oct 10 '25 at 8:56 am

Hello everyone, The time has come and my provider has switched emails to Outlook.office365. Now I have the problem that I can no longer access my mailbox via pmail. POP and IMAP are enabled for the mailbox, but I get the message ‘incorrect password or incorrect user’. Is this related to OAuth, and can I only use an alternative to pmail at the moment, or is there a way to regain access via pmail?


Settings:
Server: office.outlook365.com
POP Port: 995
SMTP: smtp.outlook365.com
Port: 587


recent by bogus  ·  Dec 4 '25 at 1:14 pm
33
3

A most annoying thing just happened. My PC (Win 10 64-bit) crashed when Pegasus Mail was running, and when I rebooted and opened Pegasus Mail again, I got an unexpected message stating that I was using and older version of the program.


Somewhat bemused I clicked through the notifications, and then found out something even more unexpected. In the Folders Window, the tree structure of filing trays had completely disappeared. Now all my folders, hundreds of them, are in a single list one after another, in alphabetical order. Tedious to say the least.


Is there a way to get the filing trays back? My mailbox is backed up daily, so if there's a file missing, it's likely I can retrieve a copy from yesterday.


28
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k3ssb posted Nov 30 '25 at 2:33 pm

Subject: Urgent Help Needed with Phantom Email Accounts


Good morning, everyone,


I hope this message finds you well. I'm reaching out because I've encountered a frustrating issue with my AOL/Verizon account, and I could really use your insights.


When I log in, I successfully retrieve emails from my two main accounts (...@verizon.net and ...@gmx.com). However, I've been receiving failed login errors for two email addresses that I no longer use (...@verizon.net and ...@gmx.com). This situation is causing some concern.

I've thoroughly checked the "Internet Options" but haven't been able to locate these phantom accounts. I'm determined to resolve this issue and would greatly appreciate any suggestions on how to track them down and either delete or deactivate them.


Your constructive feedback would mean a lot to me during this busy season.


Thank you in advance for your help!


Happy Holidays,
Tom G, Sr.


65
6

Last night, Pegasus was able to log in to my host, AOL, with no problem. This morning, I am getting a login error indicating that my username or password are incorrect. Pegasus is doing the login, so there is no question that I may be typing it in incorrectly.


Not sure if the problem is with AOL or with Pegasus. Is there a newer version of Pegasus I may need to download?


Anyone else having this issue?


Jean


recent by euler  ·  Nov 27 '25 at 12:52 pm
93
10
Jim4Pegasus posted Nov 20 '25 at 11:59 pm

Pegasus is the main reason I stayed with windows this long but I have finally had it with windows. I am converting to Linux mint and I have been testing Pegasus 4.91 under Crossover. So far it works delightfully well - the only real problem is that I have to disable IERenderer, which crashes. I can't make a useful contribution to translating the crash other than to upload the dump file. If it can be made linux-friendly then Pegasus should have a whole new user base.


In the meantime, thanks to all who contribute to this best-of-internet program.


JimPegasus IERenderer dump.txt


49
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papazulu posted Nov 17 '25 at 12:58 pm

I have been using Pegasus for it seems 20 years. Just a week or two ago this started when I load Pegasus it takes maybe 30-60 seconds before it loads? Always was 5-10 seconds. Same computer, and I don't think anything is new? Can someone point me in a direction? I got Windows 11, lots of memory, and using 4.8


I just exited Pegasus and reloaded it and it was fast. So it seems only first start in AM or if program has been closed awhile?


recent by papazulu  ·  Nov 18 '25 at 12:18 pm
53
0

This is a reminder to everyone who has or intends to update from 4.80 to 4.91 that the spell checker is fixed in 4.91. If you had set your USRDICT5.PMD file as read-only in 4.80 to workaround its spell checker bug you can/should remove that read-only attribute after upgrading to 4.91 to return the spell checker to its full functionality.


243
30
mpoloukhine posted Nov 8 '25 at 10:51 pm

Running Pmail v.4.91.1746 on Windows 10 PC.
The following happens on two separate machines running the same set-up, one a laptop, one a desktop.


When sending SMTP [edited], Pegasus hangs (aqua ring, no functionality, not even X out) for a time period - momentary with small size messages, longer with bigger attachments. The short ones are tolerable, but when sending a 10MB attachment, the total message send time can be several minutes of PMail hung up (progress clocks in short bursts, not slow crawl). If I try to use PMail during the 'pauses', it grays out and starts acting locked up. But either way, eventually coughs out the email.


The interesting bit is it only happens sending via one host SMTP [edited] server (to which I recently switched one account).


I have a different host with which sending pop this does not happen.


I have worked with the problem host (he's a small shop and very hands on) and we are not finding anything in logs that explains what's going. His end just shows a really slow pop transfer with no messages from my end to hold, or of any issue. On my end each package transfer is recorded, just with inexplicable time gaps between them when it hits the large attachment email. Doing this live with the host on the phone watching logs his logs are showing his system is just waiting on me, no error or problem indicator from me, nor on his end indicating it's his system pausing things.


I'm not too technically experienced (but a quick learner), he is experienced, and from what we see it seems like there's a PMail program / code issue with something about transferring to his server (which PMail does not have with the other host).


Any ideas?


42
2
MarkHarle posted Nov 12 '25 at 3:08 pm

Hi all my first post. I am attempting to get pmail to save the last state of the in-box between sessions.
Currently when I close and reopen pmail it automatically sorts the inbox urgent first by date then the non urgent by date.
How do I get the inbox to stay in the same state "unsorted" I left it?
Thanks
Mark


77
8

When I try to send e-mails PM's window becomes "milky" and I have to close the program - the program became unresponsible and it has to be closed forcefully (I am asked by windows ...) .


Those "not sent" e-mails now line up (14 already) in some "!to-be-sent" queue and pegasus asks me each time at startup if I now want to send them.


But this does never work.


If I deny to send this e-mails (at the start of PM) I can get into PM and can retrieve and read e-mails as if nothing is wrong.


But "sending" just does not work anymore.


I remember I had this problem about 15+ years ago but I don't remember how I fixed it.


Can someone help?


recent by DonPedro  ·  Nov 8 '25 at 7:42 pm
52
2
papazulu posted Nov 8 '25 at 12:57 pm

I am not a hot shot tech, so if you answer do so in layman terms. I currently have 2 computers, and a Iphone 13. One computer is Windows 11 home 64 bit, the other Windows 7 32 bit.


Its all fairly stable now, except lately sometimes when I send I get Pegasus detected spam, and it won't send. I trick it by using the Forward command, and it usually sends out. This is new....


I am on Pegasus 4.8.1028 and I am afraid to upgrade to 4.91.


Will I create a nightmare? Is there a benefit?


recent by Michael  ·  Nov 8 '25 at 2:46 pm
76
8

I set up Pegasus to download my gmail archive and shortly thereafter experienced a drive failure prior to backing it up on my NAS. I've since reinstalled Pegasus and recovered what I believe to be the relevant directories from the damaged drive, but I don't see a way to import my old mail.


Ideally, I want to merge my old emails and my current emails. If that is not possible, how do I replace my current collection of emails with the larger one I recovered? My current installation's directory structure is different than the old one and so simply copying the old files over the new isn't the obvious secondary solution that I expected. The info button says my current mailbox is stored at "C:\Program Files (x86)\PMAIL\MAIL\Admin", but that directory is empty.


Pegasus Mail for Microsoft Windows
Copyright (C) 1992-2025, David Harris, all rights reserved
Electronic mail to support@pmail.gen.nz.

WinPMail version: Version v4.91.1746, 11 Aug 2025 18:19:07, build ID 1746
Language resources: Standard UK English resources (EN,0,LL)
Extension Manager version: 1.14
Operating mode: Standalone
User name and ID: Admin, 0
Windows version: 6.2
Windows flag word: 0
WINPMAIL.EXE directory: C:\Program Files (x86)\PMAIL\Programs
Home mailbox location: C:\Program Files (x86)\PMAIL\MAIL\Admin
New mailbox location: C:\Program Files (x86)\PMAIL\MAIL\Admin
TMP environment variable: C:\Users\Korval\AppData\Local\Temp
TEMP environment variable: C:\Users\Korval\AppData\Local\Temp
LAN-based SMTP support: N, N, N
NetWare MHS support: N, N, N
Built-in TCP/IP support: Enabled
- WINSOCK version: WinSock 2.0
- WINSOCK path: WSOCK32.DLL
Commandline: -roam -A
Active -Z options: 32768
PMR variable: (None)
PML variable: (None)
MAI variable: (None)
NB variable: (None)
Autofiltering folders: 0 (0 active, 0 inactive)
Last new mail count: 3
Message size soft limit: 0 bytes
Message size hard limit: 0 bytes
Attachment size soft limit: 0 bytes
Attachment size hard limit: 0 bytes

87
4

I have a gmail account for a long time that I can use without any problems. I just created another one that I needed. While I can log in on the gmail web site for the new email , I can't retrieve any email messages through Pegasus. The error I get is "Invalid username or password". I am using PMAIL v4.80. As far as I can tell, I configured the new PMAIL identity exactly the same as the old (except for the password, of course).


I seem to remember having to do something special with PMAIL a long time ago when gmail increased their security. Does that have to be done for each new gmail address?


Would installing v4.91 help? If so, please send installation instructions.


Thanks.


57
2
loso posted Oct 27 '25 at 10:51 pm

Hello everyone,


I'm currently trying to get the PM-PGP plugin working with Pegasus Mail 4.9.1. Gpg4win is installed and functioning properly, but since PM-PGP requires a classic PGP installation, I installed PGP Desktop 10.4. Didn't find an older version.


Unfortunately, the PM-PGP installer reports "Incorrect PGP version" and aborts. A manual installation of the plugin files also fails, as the PGP SDK Core Library appears to be missing.


Has anyone successfully used PM-PGP with newer PGP versions? Is there a way to bypass the version check or manually integrate the plugin?


Alternatively, does anyone have access to a working version of QDPGP that’s compatible with GnuPG from Gpg4win?


The links to QDPGP here are not working anymore.


Thanks in advance for any advice or workaround!


Best regards, Lothar.


recent by Michael  ·  Oct 28 '25 at 10:13 pm
25
1

Tried to use the auto create gmail account feature in Pegasus. I thought it was successful, but have this error and could use help fixing it; I'm somewhat out of my element here. For example, I've always thought of a POP3 transaction as an UPLOAD, not a DOWNLOAD; and a DOWNLOAD as an SMTP transaction??


6900c1521842a
6900c3c178b79


-I have one other gmail account in Pegasus, and both seem to have identical settings; I can't find the error.


Thanks,
Gene


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