Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.

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Thomas R. Stephenson posted Jun 4 '09 at 11:26 pm

> Im sorry if this is a repeated question, i'm afraid that I did not have
> much success searching the site for this answer.
>
> I have been using Pegasus version 4.31 for obviously quite some time
> with an alltel.net email address. Recently alltel converted their
> addresses to windstream.net. I have gone in and made what I thought
> were the correct changes and can recive my emails but cannot send
> emails. This is the error message I have received...I would appreciate
> any help and am sorry if I ommited any necessary details for this
> issue.
>
> Delivery has failed on the enclosed message for the following
>
> reasons reported either by the mail delivery system on the mail
>
> relay host or by the local TCP/IP transport module:
>
> 553 Authentication is required to send mail as
>
> <ffitch@windstream.net>

David Harris has implemented ESMTP AUTH CRAM-MD5 for WinPMail.  It does a SMTP authentication in accordance with RFCs 2554 and 2195.  It will also do the LOGIN and the strange MS AUTH=LOGIN.

Go to Tools | Internet  options | (Sending) SMTP, edit the SMTP configuration, select the "Security" tab and then select the SMTP Authorization option as specified by your ISP.  Most require the the second or third SMTP Authorization option

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Greenman posted Jun 22 '09 at 11:56 am

[quote user="PaulW"]

[quote user="Greenman"]Generally, I have noticed that even when creating a new message with an attachment, a 15MB message will usually translate to c.20MB when sent. I see this when sending messages from my home PC too (Windows Mail, ISP=BT sending via gmail).[/quote]

Generally a 15MB file wil convert to a 20MB attachment (about 1.3 size increase) because that's how base64 encoding coverts 8-bit into 7-bit for transmission.  See the wikipedia entry (en.wikipedia.org/wiki/Base64) for more details.

[quote]I will ask 'staff' to forward the message without editing and see what happens. I am now sure after trying to replicate this that the original multiple messages must have been some sort of hiccup.[/quote]

Agreed.

Cheers to you to.

[/quote]

Thanks again, Paul.

I had misunderstood why the size of attachments was increased. I had not realised that the data was actually being converted. Another useful lesson from you people.

And, thus, when the mail message was 'bounced' to my gmail account, it was sent without any problems 'as is'.

This has been a very useful process. Enlightening for me and, I suspect, a little frustrating for you guys.

Thank you again for your help.

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aderoy posted Jun 3 '09 at 3:41 pm

Would archiving messages by year help? Reason of course if the message store is not modified then two CD/DVD copies would be the backup just in case. The current year message store would be smaller or atleast within reason.

Not exactly what you are looking for, but may work in the longrun.

From what I can remember Thomas has written a good procedure for this, a search of this message board should be able to find the procedure.

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pais2 posted Jul 4 '09 at 12:01 pm

Hello,

my experience with USB sticks are that if you buy a new one and it has problems, immediately return it and do not use it. There were also a lot of fakes on the markets, which had a real size  of only 512MB, but made Windows think successfully that the size was several GB. It also allowed Windows to copy data in that amount (built the Fat with the filenames, but all the data went into the toilet WITHOUT ANY ERROR MESSAGE WHILE COPYING).

There is one free utility specially for USB sticks which a big German Software magazine developed after they sent out a few hundred of those fake sticks to their users as gifts for subscribing to their magazine (and subsequently had to replace them all!).

 I run this tool on all my USB sticks when first purchasing them. It bypasses the wear leveling and caching of the USB stick and allows you to test every single sector on the USB stick. I would recommend to format the stick as Fat/Fat32 for testing, and only after first testing format to NTFS if so desired.

The program itself can be switched from German to English when started, but the web site is German only.

Here is the link to the website translated by google:

http://translate.google.com/translate?prev=hp&hl=de&js=n&u=http%3A%2F%2Fwww.heise.de%2Fsoftware%2Fdownload%2Fh2testw%2F50539&sl=de&tl=en&history_state0=&swap=1

Here is the original German link:

http://www.heise.de/software/download/h2testw/50539

Here is the link for directly  downloading the utility (which is a bit difficult to find):

http://www.heise.de/ct/Redaktion/bo/downloads/h2testw_1.4.zip

Definitely a must have in my tool kit.

 

Regards,

 

Pais

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> I managed to crash Pegasus 4.x recently by trying to send two large
> image files (10MB). Message was that it was "filtering" I believe,
> but PMail just stalls.
>
> I moved all old files to another folder, reinstalled current release
> and have tried to reinstate the old file structure. No dice.
>
>  any advice for restoring my old file folders and filing trays?
> especially my address books.
>
>  Please let me know if you need any additional information to
> diagnose the problem.

Move all of the *.CNM files out of the new mail directory and try again.  It should now open normally.  You can then put the messages back one at a time until you find the problem message.  

It's probaby going to be a really large message.  If you are using content control then I'd recommend that you set a limit on the message size so you are not scanning these large files with encoded attachments.

1.    Use  Tools | Spam and content controls | Content control...

2.    Select and edit the control definition

3.    Select the "Message tests" tab.

4.    Enter 8000 in "Check at most this many bytes in each message"

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arnaudherve posted Jun 12 '09 at 11:48 am

Thank you aderoy for your kind attention.

 

This thread does not correspond to my standards of moderation. Therefore I prefer to solve the problem in a more suitable environment.

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Sharkfin posted Jul 4 '09 at 6:43 pm

I'm a bit confused about why you have these folders and trays in your mailbox. I can only think that you created them temporarily whilst sorting your mail for archiving, then dragged the contents to identical folders in the archive mailbox.

Whatever the reason, you should definitely try to connect to your archive again and ensure everything exists happily. Connecting shouldn't in itself break anything. If it was broken it will display as broken, if it was fine it will display fine. Obviously, if it's broken or things are missing, you'll need to start the archiving process again.

You can then delete any empty folders in your primary mailbox. If you're worried about any of this, backup all mail folders before you even open Pegasus. Then, if you get into a mess, you're covered!

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rossnixon posted Jun 11 '09 at 2:28 pm

See this thread from 2 years ago on using a batch file to maintain several copies of your hierarch.??? file.

http://community.pmail.com/forums/post/1093.aspx

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Thomas R. Stephenson posted May 29 '09 at 6:22 am


> Greetings:
>
>      First my new mail folder disappeared from my main folder preview
> area.  Now I cannot get it to appear at all when I click >>file>> read
> new mail.  I am not sure what happened or how I get back to the
> original settings wherein I open the program and my "my mailbox"
> folder and all other folders appear in the tray area.  Right now, the
> first folder is my copies to self.  Don't know what happened to the my
> mailbox stuff.
>

1.  Use Help | About Pegasus Mail | Info and note the HOME mail
    directory.

2.  Exit WinPMail.

3.  Go to the HOME mail directory and edit the state.pmj file.  Go
    to the [Folders] section and delete the line beginning with the
    equal sign (=).  Save and exit.

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> ok, I will try to describe my problem once again with shorter specificitaion
>
> every single email I export from PM to file, fragment in email
> contained rows by 77 letters and I do not why?!?

The e-mail should be 78 characters max per line.

> it means email contain for example 100 rows, but export file contain
> 300 rows because each one original row is fragment by 77 characters and
> each one of those new rows is finished with mark "="

Soft line break character.  You must remove the soft line break and then delete the CR/LF at the end of the line to get this wrap.

>
> I tried to remove those additional line breaks by php script with
> function "substr_replace" but without any success, seems not problem
> with line breaks any idea how to prevent that useless rows-breaking, I
> am started to be mad from that

How about just printing to a file? The print process knows how to handle the soft line breaks.

 

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noorgat.b posted May 28 '09 at 9:04 am

Hi,


 I'm

using Pmail V4.41.


For the

most part, I can view attachments fine.

However,

when a certain person in our Head Office sends attachments I cannot

view it. PMAIL does not show an attachment at all!


However,

Thunderbird and Outlook can view this attachment.


I tried

setting Pmail to scan "deeper" for attachments, but have no

luck.


Any

ideas???? I can fwd the email to someone if you need to debug

pmail...


 


Regards

Basheer Noorgat

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dilberts_left_nut posted May 27 '09 at 10:55 pm

You should also adjust  your AV settings so it at least asks before deleting your data!

What else could be gone that you haven't noticed yet?

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wordmaster posted May 28 '09 at 4:53 pm

It might be that the emails are gone and I am not looking at things correctly. While in classic mode, when I click the folders icon, I see a listing of the various folders. The listing has the name and after that is two sets of numbers with a colon in the middle, ie. 837:504. When I go to these folders, I first noticed it with the new mail folder, the folder shows only the number of messages in the first number, ie 837 messages.

 What is the second number? For some reason, I was thinking this was read:unread. Is this incorrect? If so, what do these numbers represent?

 
Of course what brought it all about is still a problem, all my newest mail, on the 26th, suddenly disappeared from my new mail folder for no apparent reason.

 
Thank you for any help.
 

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Thomas R. Stephenson posted May 27 '09 at 10:04 pm

10:12:48.713: >> MAIL FROM:<charlie<charlie.trial@gmail.com>><cr><lf>

This is invalid, the MAIL FROM: address should NOT include the personal name.  If should be simply <charlie.trial@gmail.com>  Your PHP function for sending mail should have a separate entry for the SMTP MAIL FROM: address and the RFC 2822 message header From: if it does not then use only the simple SMTP e-mail address without the brackets.

And yes I use MercuryC for relaying the email. The thing is that I if I use Mercury testing function 'Send mail message' and type the same text charlie<charlie.trial@gmail.com> into From textbox, the email is sent correctly.

Different From: address here.  This is only the RFC 2822 message body From: address since it's being sent directly to the queue and not via SMTP via MercuryS.

 

 

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aderoy posted May 25 '09 at 8:55 pm

One thing that may need to be done on Exchange 2007:

Exchange MMC

Server Configuration

Hub Transport

Receive connector

Add the ip of the Mercury Server

 

With the 'new' security settings, Exchange does not wish to accept connections from other SMTP devices. Will of course require a user account to pass traffic.

 

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barrgi posted May 23 '09 at 10:09 pm

One of my regular customers is experienced a very odd phenomenon while using Vista to read my e-mails. His description isn't very clear, but as far as I can tell, when he hits the reply button in Outlook (or whatever the rubbish Micro$oft e-mail client is called), a reply window opens, but as soon as he points to the window to try to write a reply, the window starts "vibrating", making it impossible to write anything in it! He only has this problem with e-mails from me, written in Pegasus Mail 4.41, and only when the original mail contained an attachment. None of my other customers experiences this, but they all use Windows XP. Is this some sort of over-sensitive antivirus function in Vista which reacts to any e-mail attachment sent by a non-Micro$oft client, or what? I have used Pegasus for over 11 years now and it is by far the best e-mail client I've seen, so I really don't want to have to switch to some other application just because of this one customer.

Has anybody else experienced anything like this? If so, does anybody have any idea what can be causing it, and how it can be remedied?

Cheers,

Geoff

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solwisesteve posted May 20 '09 at 11:39 am

I'm using public folders and getting our mail server to push the emails directly into this folder so then anyone in the company can act upon them. This works great (though I have a small batch file that has to rename the files to the format required by Pegasus). However the problem is the COUNTERS.PM file isn't updated so the client copies of PMAIL don't know if/when email arrives. If a user clicks and opens the public folder in PMAIL then the counters file is updated okay. Is there anyway of getting PMAIL to automatically check and update the counters.pm file without actaully having to open the folder?

Thanks

Steve

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Lythande posted May 24 '09 at 11:54 pm

[quote user="Dustoff"]I have NO wish to switch to a different email client.[/quote]

I definitely agree there.  As I said, my old computer died, so I did a fresh install, but I doubt you'll have any trouble copying over your folders.

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